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Procurement Executive (F&B)

Xiabu Xiabu Catering Management (Singapore) Pte Ltd
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60 Paya Lebar Road, Paya...
This role will report to the Procurement Manager and handle/support the day-to-day procurement activities in the Singapore market. He/She will also be required to liaise with the purchasing teams in China and other Mandarin-speaking regions. Job DescriptionResponsible for documenting purchasing activities, including maintaining the purchasing database and ensuring the accurate matching and submission of Purchase Orders (PO), Delivery Notes (DN), and Invoices to the Finance department.Gather entries in the purchasing system and manages the creation, maintenance, and updating of master data for suppliers, services, and materials.Negotiates quantities, prices, delivery times, terms and conditions, and contractual terms for effective procurement processes.Identifyand capitalizes on opportunities for cost savings.Co-ordinate, update on stock arrival and monitoring shipment arrival on timeWork closely with operations to forecast order requirements and plan inventory levels based on past records, demand and supply for replenishment of stocks and indent ordersWork closely with operations to ensure smooth flow of goods deliveriesWork with suppliers to ensure stock are received satisfactorily, process claims for items which are defective and has quantity/quality discrepanciesEnsure purchase cost target for project is achieved and conduct vendor assessment Job RequirementPossess at least a Diploma in Supply Chain/Procurement or equivalentAt least 2 years' of procurement experiences in F&B industryStrong written and oral communications skills in Chinese/Mandarin to liaise with international teams of Mandarin-speaking backgroundComfortable to work with cross-cultural/function teams and groups internationallyProficient in creating reports using Vlookup and pivot tableMeticulous and good team player
Full Time
Permanent

Assistant Finance Manager (F&B)

Xiabu Xiabu Catering Management (Singapore) Pte Ltd
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60 Paya Lebar Road, Paya...
Job ScopePlan, organize, and execute financial tasks and projects of the Singapore office.Point-of-contact on cashiering supervision, POS system training etc in restaurants.Verify and tally all sales transactions via different mode of paymentsDevelop and implement plans for budgeting, forecasting, and reporting.Manage and monitor metrics, KPI tracking, and reports.Manage financial closing and audit process for Singapore business, ensuring timely reporting with KPI analysis.Assist in statutory accounting and external filings, communicate accounting issues and coach finance team.Review targets, monitor departmental performance and drive cost-saving initiatives.Maintain accounting processes and reporting procedures.Oversee tax compliance and audits, evaluate costs for new items, ensure accurate calculation of F&B costs and conduct cost reviews.Coordinate monthly stocktake and liaise with internal stakeholders and external auditors.Conduct financial analysis and due diligence for new store openings, including assessing market potential, conducting feasibility studies, and preparing investment proposals to support decision-making by senior management.Provide analytical support for strategic initiatives, such as pricing strategies, product assortment planning, and store layout optimization.Collaborate with various departments, including operations, marketing, and merchandising, to gather data, validate assumptions, and align financial goals with operational strategies. Act as a liaison between finance and other departments to ensure financial considerations are integrated into decision-making processes. Job RequirementsDiploma and above in Accounting/Finanance, ACCA qualification or equivalent6 to 8 years of relevant working experiences preferably in F&B industry.Proficient in Group Consolidation, IFRS Reporting, Tax Computation and Financial ReportingsStrong written and oral communications skills in Mandarin to liaise with international teams of Chinese speaking background.Ability to work with multicultural teams and groups internationally.
Full Time
Permanent

Finance & HR Assistant (F&B)

Xiabu Xiabu Catering Management (Singapore) Pte Ltd
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60 Paya Lebar Road, Paya...
Job Scope Finance Duties:Responsible for the day-to-day financial activities in the Singapore office.Confirm sales transactions in the POS/BOH system and work with our China HQ Finance team to reconcile any discrepancies.Submission of monthly GTO report.Verify with merchant service team to address any discrepancy, overcharge and undercharge issues.Monitor and follow-up on inbound and outbound payment.Process billings and categorise costs accordingly with clarification as required by China HQ Finance team.Assist in annual audits and internal control reviews.Assist in all finance-related matters including maintenance of the finance records, reconciliation, and managing the administration of finance processes. HR Duties:Handle all administrative duties relating to HR matters and claims.Prepare necessary documents to effect salary payments in payroll system.Maintain and verify timesheets, attendance and leaves balance for all staff.Prepare, process and file all correspondences on recruitment, hiring, offers, confirmation, transfers, promotion, termination and etc.Maintain up-to-date records and properly filed in personnel files and profiles in the HR system and MOM portal.Manage work passes related issues such as application, renewal, cancellation etc.Submit statutory claims such as NS, maternity, childcare leave, etcAssist in submission of government surveys and other statutory submissions.Ensure insurance claims are submitted promptly in portal and timely renew of insurances policies.Prepare all other letters and internal announcements as and when required. Job RequirementsDiploma in Accounting, Finance, HR or a related field in Business AdministrationProven experience in similar role, preferably in F&B industryStrong analytical and problem-solving skillsKnowledge of relevant regulations and compliance standardsStrong written and oral communications skills in Mandarin to liaise with colleagues and teams of Chinese speaking backgroundComfortable to work with multicultural teams and groups internationally
Full Time
Permanent

Management Trainee (F&B)

Xiabu Xiabu Catering Management (Singapore) Pte Ltd
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Multiple location in Sin...
Job SummaryAs a Management Trainee in our Singapore restaurants, he/she will be trained in the full suite of restaurant operations which includes people management, best delivering of customer service, target setting, budget planning, driving marketing campaigns, managing stock control and quality assurance. Job Scope- Receive operational training and perform duties in various divisions in our restaurants such as Service and Kitchen, Beverage/Bar, Supporting Functional etc- Rotate and perform respective roles in the various sections within the restaurant to have a deep and thorough knowledge of the restaurant operation- Coaching from experienced staff to acquire information about methods, procedures, and standards practiced by the Company- Acknowledge and achieve performance goals and objectives defined by the Management- Consistently monitor individual performance and progression with your superior and management- Set new goals and objectives with the Management for your progression Job Requirements- Diploma in Food and Management, Business Administration or a related field in Food Services- Proven experience in similar role, preferably in F&B industry- Comfortable handling non-halal ingredients and food- 44 hours per week including weekends and public holidays with rotating shift- Strong analytical and problem-solving skills- Knowledge of relevant regulations and compliance standards- Effective communication skills in both written and verbal- Strong written and oral communications skills in Mandarin to liaise with colleagues and teams of Chinese speaking background- Ability to work with cross-cultural teams and groups internationally- Possess valid food safety hygiene certificate- Fully vaccinated against COVID-19 Job Perks> Statutory leave and claim entitlement> Bonus and incentives> Career development> Staff training
Full Time
Permanent

Hotpot Restaurant Crew

Xiabu Xiabu Catering Management (Singapore) Pte Ltd
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78 Airport Boulevard, #0...
Job Scope- Front-of-house duties such as managing the customer flow and seating arrangement, cashiering, order taking, serving of food and beverages, clearing of used culinary and utensils, answering of any enquiries from customers- Back-of-house duties such as food preparation in the kitchen from cutting, slicing, packing, arranging of food items/ingredients, proper storage of food products, stock inventory- Bar counter duties such as preparing hot and cold beverages like our signatures, bubble teas, alcoholic & non- alcoholic, taking orders for takeaways and deliveries, brewing various tea bases- Maintain high level of hospitality by greeting and acknowledging the needs of our customers- Ensure accuracy and quality of the food being served to customers- Timely feedback to Managers or Supervisors for operational improvements Job Requirements- Full-Time: From $2200 per month- Part-Time: From $14 per hour- No experience required as on-the-job training provided- 44 hours per week including weekends and public holidays with rotating shift- Comfortable handling non-halal ingredients and food- Strong written and oral communications skills to interact with colleagues and customers of Mandarin speaking background- Possess valid food safety hygiene certificate- Fully vaccinated against COVID-19 Job Perks> Statutory leave and claim entitlement> Bonus and incentives> Career development> Staff training
Full Time
Part Time
Permanent

Hotpot Restaurant Crew

Xiabu Xiabu Catering Management (Singapore) Pte Ltd
#foreveryoung
#greatstart
#midcareer
#newstart
#flexitime
#youth
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#freshgrads
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51 Bras Basah Rd, #01-03...
Job Scope- Front-of-house duties such as managing the customer flow and seating arrangement, cashiering, order taking, serving of food and beverages, clearing of used culinary and utensils, answering of any enquiries from customers- Back-of-house duties such as food preparation in the kitchen from cutting, slicing, packing, arranging of food items/ingredients, proper storage of food products, stock inventory- Bar counter duties such as preparing hot and cold beverages like our signatures, bubble teas, alcoholic & non- alcoholic, taking orders for takeaways and deliveries, brewing various tea bases- Maintain high level of hospitality by greeting and acknowledging the needs of our customers- Ensure accuracy and quality of the food being served to customers- Timely feedback to Managers or Supervisors for operational improvements Job Requirements- Full-Time: From $2200 per month- Part-Time: From $14 per hour- No experience required as on-the-job training provided- 44 hours per week including weekends and public holidays with rotating shift- Comfortable handling non-halal ingredients and food- Strong written and oral communications skills to interact with colleagues and customers of Mandarin speaking background- Possess valid food safety hygiene certificate- Fully vaccinated against COVID-19 Job Perks> Statutory leave and claim entitlement> Bonus and incentives> Career development> Staff training
Full Time
Part Time

Hotpot Restaurant Crew

Xiabu Xiabu Catering Management (Singapore) Pte Ltd
#foreveryoung
#greatstart
#midcareer
#newstart
#flexitime
#youth
#nohashtag
#freshgrads
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#skills-training
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112 East Coast Road, #04...
Job Scope- Front-of-house duties such as managing the customer flow and seating arrangement, cashiering, order taking, serving of food and beverages, clearing of used culinary and utensils, answering of any enquiries from customers- Back-of-house duties such as food preparation in the kitchen from cutting, slicing, packing, arranging of food items/ingredients, proper storage of food products, stock inventory- Bar counter duties such as preparing hot and cold beverages like our signatures, bubble teas, alcoholic & non- alcoholic, taking orders for takeaways and deliveries, brewing various tea bases- Maintain high level of hospitality by greeting and acknowledging the needs of our customers- Ensure accuracy and quality of the food being served to customers- Timely feedback to Managers or Supervisors for operational improvements Job Requirements- Full-Time: From $2200 per month- Part-Time: From $14 per hour- No experience required as on-the-job training provided- 44 hours per week including weekends and public holidays with rotating shift- Comfortable handling non-halal ingredients and food- Strong written and oral communications skills to interact with colleagues and customers of Mandarin speaking background- Possess valid food safety hygiene certificate- Fully vaccinated against COVID-19 Job Perks> Statutory leave and claim entitlement> Bonus and incentives> Career development> Staff training
Full Time
Part Time
Permanent

Hotpot Restaurant Crew

Xiabu Xiabu Catering Management (Singapore) Pte Ltd
#foreveryoung
#greatstart
#midcareer
#newstart
#flexitime
#youth
#nohashtag
#freshgrads
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3 Temasek Boulevard, #03...
Job Scope- Front-of-house duties such as managing the customer flow and seating arrangement, cashiering, order taking, serving of food and beverages, clearing of used culinary and utensils, answering of any enquiries from customers- Back-of-house duties such as food preparation in the kitchen from cutting, slicing, packing, arranging of food items/ingredients, proper storage of food products, stock inventory- Bar counter duties such as preparing hot and cold beverages like our signatures, bubble teas, alcoholic & non- alcoholic, taking orders for takeaways and deliveries, brewing various tea bases- Maintain high level of hospitality by greeting and acknowledging the needs of our customers- Ensure accuracy and quality of the food being served to customers- Timely feedback to Managers or Supervisors for operational improvements Job Requirements- Full-Time: From $2200 per month- Part-Time: From $14 per hour- No experience required as on-the-job training provided- 44 hours per week including weekends and public holidays with rotating shift- Comfortable handling non-halal ingredients and food- Strong written and oral communications skills to interact with colleagues and customers of Mandarin speaking background- Possess valid food safety hygiene certificate- Fully vaccinated against COVID-19 Job Perks> Statutory leave and claim entitlement> Bonus and incentives> Career development> Staff training
Full Time
Part Time
Permanent

Restaurant Service Crew

Shima Restaurant
Shima Restaurant
— subsidiary of JR Group Holdings Pte Ltd
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22 Scotts Rd, Singapore ...
Responsible for providing excellent service standards at all times, and to ensure courteous and efficient food and beverage services to the customers. This includes but is not limited to the following:Be proactive and vigilant in service.Interact with customers in a pleasant and calm manner.Handle table reservations.Greet all customers by name warmly, with an appropriate greeting.Direct customers to table.Keep updated on current menu (e.g. specialties, menu deviations, to be aware if kitchens staff are running out of items, etc.)To take orders – Present menu, suggest and recommend items appropriately, assist in drink selection, inform customers about food preparation details, communicate specific customer needs to chefs. Properly open and pour wine at table-side.Maintain proper dining experience – Delivery items promptly, fulfill customer needs, clear tables, refill glasses, offer desserts and drinks, bid a fond farewell to customers, etc.To attend and respond to the customers’ needs promptly and professionally. To present bills to the customers, collect payment and give to the cashier, return change or credit card to the customers. To comply with grooming and appearance standards at all times.Adhere to grooming standards consistently.Always wear a smile.Maintain positive body posture (e.g. do not slouch).To prepare the F&B outlet for daily operations. This includes but is not limited to the following:Prepare table, lay out napkins and utensils.Ensure condiments are refilled.Perform all other preparation tasks.To perform general housekeeping and cleaning duties, including sweeping, mopping, cleaning glasses, furniture & fittings and laying of tables etc. Any other appropriate duties and responsibilities as assigned.
Full Time

Income Auditor

Craig Road Property Holdings Pte Ltd
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126 NEIL ROAD SINGAPORE ...
What do we expect from you?To audit all daily income that has been received by the hotel and to ensure that all relevant revenues such as Rooms, F&B and other revenues, are correctly and completely recognized and recorded in the General Ledger accounting system.To be responsible for all daily revenues and statistics of the hotel. How your day looks like?Prepare and distribute the Daily Revenue Reports to the Hotel & F&B management TeamTo review all paid-outs, revenue adjustments, rebates and allowances for reasonableness, properly approved with supporting, and to report any deviations from hotel policies and procedures.Review on a daily basis the Night Manager’s reportGuest in-house rate check report, variance must be explained by Front OfficeComplimentary and House use room to come with appropriate supporting documentGuests checked out with open paymaster accounts (Guest Ledger)Guests in house with credit limit exceeded (High Balance Report)Revenue adjustmentsCheck market segment report.Periodically conduct training for Front Office staff. F&B:To verify that all F&B discounted checks are fully justified, properly recorded into POS system and to prepare subsequent reports, as necessary, for hotel management.Audit F&B outlet checks void for explanation and approval by the Outlet Managers or Assistants.Review all house use and entertainment checks, ensure that they are properly signed.Investigate all discrepancies and make necessary adjustments (if any).Periodically conduct training for F&B Team. OTHERS:Ensure that the Guest Ledger, Advanced Deposit Ledger and City Ledger balance to the General Ledger on a daily basis.Ensure POS and Opera are balanced.Ensure audit compliance.Account for Other departmental revenue (eg. Telephone, Car Parking)To be ready and responsible when assigned to perform any other duties as designated by higher management. How do I deliver this?Tell it like it is- Authentic, honest, you mean it, sincere, true.Have fun and make friends- fun, energetic, whimsical, upbeat, “wink", casual.I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.Play to win- Original, cutting edge, new, "outside the box”; open to new possibilities, different.Right here, right now- Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.
Full Time
Permanent

Horticulture Officer

Mandai Wildlife Group
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80 MANDAI LAKE ROAD SING...
Mandai Wildlife Group is dedicated to caring for the planet and protecting animals and nature. Conservation education is intrinsic in all interactions with the Group, to inspire action for a healthier world. Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort. Mandai Wildlife Group advocates for biodiversity, contributes leading wildlife research, develops innovative solutions to promote living sustainably, and collaborates with conservation partners in Singapore and Southeast Asia. The Group provides funding and in-kind support to Mandai Nature for conservation work across Southeast Asia. Mandai X is the growth accelerator and venture building arm of Mandai Wildlife Group that sparks, catalyses and accelerates innovative ventures in completely new domains that drive growth and impact at scale. Main duties and responsibilities:· Monitor, record and update work schedule and progress· Supervise daily horticulture maintenance works executed by landscape term contractors and in-house gardeners according to contract specifications and responsibilities including but not limited to adhering to routine work schedules, service reports and ad-hoc job requests· Assist to monitor and conduct weekly site assessments to inspect landscape term contractor’s performance· Liaise with internal stakeholders and external vendors with regard to ad-hoc horticulture work requests, site inspections, meetings and feedbacks as and when assigned· Assist with materials procurement, including tender/quotation exercise, site show process where required· Assist to maintain and upkeep machinery and equipment records· Assist to monitor and record daily harvesting bamboo brose and horticulture work activities· Monitor overall Watering Regime in park including checking of hose condition, nozzle, automated irrigation installation, etc.· Carry out Horticulture maintenance works such as planting, nutrient management, mulching, weeding, pruning overgrown shrubs and hedges along buffer zones and animal enclosures· Any ad-hoc duties as assigned by supervisor Requirements:· Minimum Diploma in Horticulture and Landscape / WSQ Advanced Certificate in Landscape Supervision· At least 2 years’ relevant experience with landscaping maintenance in Singapore (with certificate); fresh diploma graduates are welcome to apply· Proficient in Microsoft office· Good command of written and spoken English· Must be able to work in an outdoor environment· Proactive and independent
Full Time

Banquet Logistics Assistant

Mandai Wildlife Group
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80 MANDAI LAKE ROAD SING...
Mandai Wildlife Group is dedicated to caring for the planet and protecting animals and nature. Conservation education is intrinsic in all interactions with the Group, to inspire action for a healthier world. Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort. Mandai Wildlife Group advocates for biodiversity, contributes leading wildlife research, develops innovative solutions to promote living sustainably, and collaborates with conservation partners in Singapore and Southeast Asia. The Group provides funding and in-kind support to Mandai Nature for conservation work across Southeast Asia. Mandai Global, an entity that is part of the Group, will establish and operate new lines of business anchored in creating positive outcomes for nature and wildlife. Main duties and responsibilities: · Report to and assist Banquet Manager & Assistant Banquet Manager with entire Central Kitchen/Banquet/FNB Outlets food delivery on daily basis. · Conduct vehicle inspection before departing to deliver goods. · Pack and load cooked/raw food onto trucks according to company’s requirements. · Load, transport and deliver items to allocated outlets (ZOO/NS/RW/BP) safely and as per scheduled. · Deliver goods as per planned routes & schedules. · Maintain close communication with outlets & central kitchen to pick up and deliver correct goods as per indent. · Maintain high level of hygiene and cleanliness of delivery vehicles daily. · Perform and assist with internal & external events. · Load and unload food delivery for banquet events for all type of events. · Support the logistics and provide banquet services including set up, fulfil service staff requirements (if needed) and assist all type of events. · Manage equipment inventory for all related dispatch equipment. · Any other ad-hoc duties as assigned Requirements: · Possess a valid class 3 or 4 Singapore driving license. · Experience in banquet set up/delivery/dispatch will be advantageous. · Familiar with handling delivery vehicles & safety requirements. · Able to work in fast paced environment. · Service oriented with a pleasant disposition. · Able to lift up & carry heavy stuff/equipment. · Willingness to work on public holidays and weekends.
Full Time

Animal Presenter

Mandai Wildlife Group
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80 MANDAI LAKE ROAD SING...
Mandai Wildlife Group is dedicated to caring for the planet and protecting animals and nature. Conservation education is intrinsic in all interactions with the Group, to inspire action for a healthier world. Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort. Mandai Wildlife Group advocates for biodiversity, contributes leading wildlife research, develops innovative solutions to promote living sustainably, and collaborates with conservation partners in Singapore and Southeast Asia. The Group provides funding and in-kind support to Mandai Nature for conservation work across Southeast Asia. Mandai Global, an entity that is part of the Group, will establish and operate new lines of business anchored in creating positive outcomes for nature and wildlife. Job Duties and Responsibilities: -Provide proper and consistent husbandry, housing, care, feeding, training, enrichment, and presentation of the animals to achieve the highest level of positive welfare as per the Group’s Animal Welfare Code. -Identify and report any abnormalities, signs of possible health concerns and/or behavioural issues in animals. -Complete daily recordkeeping forms for feeding, weights, behaviour, training, and enrichment as required. -Report repairs and renovations as required. -Maintain the highest quality of animal presentations and guest interactive programmes with the aim to promote conservation. -Participate in shows as presenter, handler, and/or backstage support. -Conduct training sessions with assigned animals and behaviours within completion timelines. -Participate in discussions and contribute to the design and development of new animal behaviours, routines, and presentation ideas for the shows and programmes. -Other relevant duties as assigned. Job Requirements: -Minimum 'N' Level. -Experience in animal care, veterinary medicine, training, or shows is preferred. -Good written and spoken communication skills. -Effective and motivated team player. -Able to present in front of crowds and work with animals. -Able to contribute to new concepts and ideas to improve presentations. -Able to work on weekends and public holidays.
Full Time

Sales Co-ordinator

Craig Road Property Holdings Pte Ltd
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126 NEIL ROAD SINGAPORE ...
What do we expect from you?Under the general guidance of the Director of Sales or any other authorized by the management, support Sales team members in administrative duties including the timely delivery of quotations and contracts. Assisting the sales team to generate revenue and maintaining good relationships while building new relationships to generate new sales opportunities. How your day looks like:Manage and update sales systems (such as ANAIS), liaise with Sales Managers, Revenue and other operational departmentsCoordinate all group requests once the contract has been signed and hand over all details to Groups Reservations once the billing details and rooming list have been received Relay all details of transient corporate account and group bookings and cancellations to reservationsAdhere to the highest standards of professional contact with clientele, including a follow up call or letter to meeting planner post-eventAssist Sales DepartmentProduce a monthly production report to the Director of SalesPerform related duties and special projects as assignedAttend regular sales meetingsBuild rapport and strong relations with employeesEntertain clients and provide proper customer serviceAttend to telephone, fax, email enquiries in a timely mannerAssist with promotions and the preparation of products and servicesMaintaining database, stock of printed material and update promotional flyersDistribute sales leads and work in line with business needs How do I deliver this?Tell it like it is- Authentic, honest, you mean it, sincere, true.Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.
Full Time
Permanent

Restaurant Supervisor

Shima Restaurant
Shima Restaurant
— subsidiary of JR Group Holdings Pte Ltd
#midcareer
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22 Scotts Rd, Singapore ...
Responsible for providing excellent service standards at all times, and to ensure courteous and efficient food and beverage services to the customers.Supervising and directing the prompt, efficient and friendly serving of all food and beverages.Assist servers, cashiers and host staff in their job duties when necessary.Acting as a liaison between kitchen and front of house employees / operations.Communicating effectively, giving clear direction, support, timely feedback and recognition of performance.Working quickly and independently to deal with customer complaints when necessary, ensuring proper follow-up with the relevant manager(s).Answer customers’ questions and provide information on procedures as well as policies.Keep updated on current menu (e.g. specialties, menu deviations, to be aware if kitchens staff are running out of items, etc.)To take orders – Present menu, suggest and recommend items appropriately, assist in drink selection, inform customers about food preparation details, communicate specific customer needs to chefs.To attend and respond to the customers’ needs promptly and professionally.To present bills to the customers, collect payment and give to the cashier, return change or credit card to the customers.To comply with grooming and appearance standards at all times.To prepare the F&B outlet for daily operations. This includes but is not limited to the following:Ensure all opening, closing and running side-work duties are completed on a daily basis.Maintain a safe and sanitary work environment.Handle daily associate relations (e.g. scheduling, time adjustments).Assist with Management in gathering and implementing all proper tools for running shift (e.g. schedules, floor plans, reservations, checks, etc.).Ensure condiments are refilled.Perform all other preparation tasks.To perform general housekeeping and cleaning duties, including sweeping, mopping, cleaning glasses, furniture & fittings and laying of tables
Full Time