The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival. Primary Responsibilities Delivers Friendly and Professional Service - Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation. - Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes. - Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest. Focuses on Guest Experience - Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities. - Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance. Involvement in Wider Job Function Actions/Relationships - Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams. - Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements. - Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods). - Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement. - Maintains an accurate and updated filing system of all correspondence. - Is familiar with hotel’s credit policies and handles billing instructions correctly. - Performs clerical and administrative duties. - Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards. - Supports Accor Corporate programs, such as Planet 21. - Ensures service standards and individual performance are aligned with Accor Hotels Values. Candidate Profile Knowledge and Experience - Minimum tertiary education or equivalent. - Knowledge of and experience of relevant software applications – spreadsheets, word processing and database management. - Minimum 1 year of relevant experience in the hotel industry. Competencies - Strong interpersonal skills with ability to communicate with all levels of colleagues. - Service-oriented with an eye for details. - Ability to work effectively and contribute to the team. - Multicultural awareness and ability to work with people from diverse cultures. - Self-motivated and energetic. - Flexible. - Displays initiative and creativity. Benefits of Joining Raffles Hotel Singapore - 5-day Work Week. - Duty Meals are provided. - Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels. - Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education. - Medical and Wellness Benefit. - Comprehensive Insurance Coverage. - Local/Overseas Career Development & Growth Opportunities. - Holistic Learning and Development Opportunities.

The position is responsible for ensuring that accurate processing and reconciliation on the credit card payments and adjustment into Property Management System (PMS) and to assist Credit Manager in maintaining the proper accounts receivable procedures within the hotel in accordance with local and corporate policies and procedures. Primary Responsibilities Accounts Receivable and Credit Section - To sort the daily paperwork according to the outlet cashier shift close report and pass on the paperwork to the respective colleague from AR and Income audit. - To key in the credit card transactions base on credit card type onto the excel provided. To resolve the variance of credit card transaction on the same day if there is any variance arise. - To save all the credit card reports from Adyen portal(Acquirer) on daily basis. - Ensure that all credit card transactions are verified for completeness and the accounts formally reconciled on a daily basis - Calculate and accurately post commissions. - Ensure that all hotel systems and internal controls related to accounts receivable section are adhered to. - Ensure the operation procedures are in accordance with PCI-DSS compliances. - Promptly investigate all credit card disputes, liaising with the Front Office and the banks. - Collate all necessary paperwork to justify credit card refunds and obtain sign off from the management before refunds can be processed - Assist Credit Manager on any billing reconciliation such as GrabandGo and Klook. - Assist in any adhoc requirement. Focus on Colleagues / Management Experience - Attend to colleagues queries promptly. - Consistently offer professional, friendly and engaging service. - Co-ordinate with various departments to ensure proper documents submission. - Use a Heartist® approach – make the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong. Work as Part of the Finance Team - Ensure to produce quality work at all time. - Adhere to all timeline set. - Build strong relationship with team member. - Build a cohesive working environment and achieve together financial goal set. - Be knowledgeable and play an active role in maintaining strict adherence to PCI-DSS compliances. Involvement in Wider Job Function Relationships - Maintain collaborative working relationship with all colleagues. - Participate in training activities to improve knowledge and skills. - Follow guidelines provided in colleagues’ handbook. - Understand emergency procedures, health & safety requirements. - Ensure service standards and individual performance is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect. - Contribute to the hotel’s Corporate Social Responsibility efforts by supporting the Planet 21 program. Candidate Profile Knowledge and Experience - Basic Accounting knowledge or Certificate in Accounting/LCCI/Diploma - Proficiency in Microsoft Excel Competencies - Good interpersonal skills with ability to communicate with all levels of employees. - Communication skills in English spoken/written. - Ability to work effectively and contribute as a team. - Multicultural awareness and be able to work with people from diverse cultures. - Flexible and able to embrace and respond to change effectively. - Ability to work independently and has good initiative under dynamic environment. - Self-motivated and energetic. Benefits of Joining Raffles Hotel Singapore - 5-day Work Week. - Duty Meals are provided. - Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels. - Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education. - Medical and Wellness Benefit. - Comprehensive Insurance Coverage. -Local/Overseas Career Development & Growth Opportunities. - Holistic Learning and Development Opportunities.

The position is responsible to supervise and handle all porterage tasks in a detailed and timely manner as well as to participate in creating experiential and memorable Raffles Hotel Singapore experiences for residents. Primary Responsibilities Manages All Porterage Tasks - Supervises and participates in the activities of the personnel in charge of handling and safe keeping of all incoming, outgoing, and stored baggage. - Welcomes all residents and guests, promotes inter-hotel sales and in-house facilities, and provides directions and suggestions to the hotel surrounding areas. - Ensures the smooth running of all hotel entrance and driveway operations by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore. - Ensures service standards and individual performance is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect. Participates in the Raffles Hotel Singapore Arrival and Departure Experience - Supports and assists the Doorman and Reception teams during every resident arrival and departure. - Supports and monitors activities the drop-off and pick-up of valet-parked vehicles and the taxi and hired car queue according to priorities. Acts as Supporting Element of the Entire Guest Journey - Works closely with all hotel colleagues to create efficient, yet personalised service encounters for all residents. - Addresses any security incidents and guest complaints to the Lobby Manager and reacts proactively when suitable and appropriate. Improves Quality of Product and Services - Ensures guests receive the experience and service as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by the management. - Adheres Workplace Safety and Health (WHS) policies and procedures. - Performs any other duties and responsibilities that may be assigned. Candidate Profile Knowledge and Experience - Minimum of 2 years of relevant experience in the hotel industry. Competencies - Possesses strong interpersonal skills. - Ascertains and addresses guest/colleague needs. - Trains and motivates individuals and creates and maintains a cohesive team. - Focuses on service with an eye for detail and an approachable attitude. - Works well under pressure, analyzes and resolves problems, and exercises good judgment and with a high degree of professionalism. - Prioritises and organises work assignments. - Self-motivates and shows good initiative in a dynamic environment. - Ensures security and confidentiality of guest and hotel information. - Embraces and responds to change effectively. Benefits of Joining Raffles Hotel Singapore - 5-day Work Week. - Duty Meals are provided. - Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels. - Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education. - Medical and Wellness Benefit. - Comprehensive Insurance Coverage. - Local/Overseas Career Development & Growth Opportunities. - Holistic Learning and Development Opportunities.

Job Descriptions: Perform Quality Check on vegetable products Packing and weighing of vegetables Labelling of outer packaging Any other adhoc duties/ task assigned by superior Job Requirements: Able to perform work on ladders at low height and carry some substantial loaded items $5 (Meal & Transport Allowance) Per day Monday - Friday 8.30am to 5.30pm

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute, and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education, and our mission to Inspire Learning, Transform Teaching and Advance Research. Read more about NIE here. We are seeking a dedicated and passionate Learning Strategist Manager. Reporting to the Senior Assistant Head, the appointee leads a team of Learning Strategists who collaborate with faculties to design and develop cutting-edge blended learning experiences, provide strategic guidance for implementing innovative digital teaching and learning practices across NIE. In this role, the appointee sets clear and achievable team goals, develops effective strategies to achieve them, and ensures their successful execution. Additionally, the appointee will strategically assign tasks and projects, manage the hiring process, performance reviews, and provide coaching and professional development for the team. The appointee will work closely with the other teams in the department to research, develop, and present innovative and pedagogically sound design solutions to stakeholders, in pursuit of enhanced practice and outcomes. The appointee should be familiar with the training and adult education landscape. Responsibilities1. Management & Operation of the Learning Strategist TeamProvide strategic goals and direction for the team, ensuring their work drives positive learning outcomes.Manage the team's budget and allocate resources strategically.Ensure the team has the necessary resources (tools and training) to perform their jobs effectively.Manage the team’s performance by strategically assigning tasks and projectsproviding expert advice, coaching, and professional development opportunities related to developing, implementing, and evaluating innovative and evidence-based teaching and learning practices at NIEcreating an environment that fosters open communication and collaboration within the teamLead continuous improvement by regularly monitoring the team's project progress, reviewing, and evaluating project outcomes, and ensuring all projects are completed on time and leverage pedagogically sound and innovative design solutions. Communicate team achievements and performance to IN-Learning’s management through comprehensive reports.Provide regular project updates and progress reports to NIE stakeholders. This includes preparing and delivering presentations to visiting institutions. 2. Leading Evidence-based Innovation Teaching and Learning within NIE a) Collaborate with your team of Learning Strategists to:Assess faculty capability development needs through qualitative and quantitative data analysis, to inform their work in designing, developing, and evaluating learner-centered blended learning experiences and fostering assessment literacy.Research adult learning theories, strategies, data, and appropriate educational technology tools to design, develop, and facilitate impactful face-to-face and online tech-enhanced workshops for faculty.Assess the learning needs of IN-Learning specialists in learning design and emerging technology.Design, develop, and facilitate engaging initiatives to support IN-Learning specialists in building their expertise in learning design and emerging technology. b) Collaborate with NIE faculty toIdentify learning needs for courses they teach, with a focus on improving student engagement.Propose frameworks, new/enhanced learning outcomes, tech-enabled teaching and learning strategies, and assessments as part of course redesigning.Propose appropriate educational technology to overcome knowledge gaps and enhance the learning outcomes of the courses.Achieve constructive alignment of the learning outcomes with the learning activities and assessment in their courses. c) Collaborate with cross-functional teams to:Research, develop and present evidence-based and innovative design solutions with the project team to stakeholders. Research and evaluate frameworks and educational technology tools for implementation to optimize and innovate teaching, learning and assessment practices in NIE.Research, write grant proposals and develop tech-enabled learning solutions.Work together on initiatives with IN-Learning's Engagement, Planning and Research team to share learning sciences knowledge and improve practices institute-wide.Carry out action research by:conceptualizing frameworks and methodologies designing evaluation instruments gathering and analyzing data (e.g. Learning Analytics)formulating decisions to improve the effectiveness of learning experiences and our Capability Development initiativesContribute to special projects on teaching and learning, as required. 3. Keep Up with Learning Sciences and Innovative Teaching and Learning PracticesStay current on learning sciences, innovative teaching and learning practices in higher education (e.g., personalized learning, adaptive learning, e-assessment, hybrid learning, learning analytics, and Artificial Intelligence). Foster a culture of continuous learning within the team by providing opportunities for professional development and encouraging knowledge sharing. RequirementsA University degree, preferably in Instructional Design, Education or Learning Sciences and Technologies.A minimum of 3-5 years of experience in instructional design, learning and development, training/teaching, or a related field, within a higher educational setting or with adult learners. Proven ability to lead and manage successful learning projects.Expert knowledge of applying Adult Learning theories in the design of Blended Learning experiences. Possess good analytical skills to facilitate the interpretation of data for decision-making purposes.Supervisory experience including coaching, managing, or mentoring others is desirable.Possess strong written, verbal, and presentation skills. Ability to prepare effective presentations and reports tailored to diverse audiences, including IN-Learning’s management, faculties, and stakeholders.Strong knowledge of emerging educational technologies for teaching and learning.Excellent time management skills to meet multiple deadlines simultaneously and consistently deliver high-quality results.Excellent organizational and project management skills.Experience in facilitating both face-to-face and online sessions.Familiarity with Learning Management System and a demonstrated ability to rapidly learn new tools and processes with minimal support. Possess strong research skills.Demonstrate excellent interpersonal skills and strong problem-solving abilities.Highly motivated, able to work independently yet also a strong team player. A willingness to learn and develop capabilities, and to acquire and share new knowledge.Maintain a positive attitude and work effectively under pressure to meet deadlines. ApplicationWe regret that only shortlisted candidates will be notified. Other InformationNIE staff can take chartered buses at their own expense from or near their homes to the NIE campus. This is subject to availability of seats.

Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food & Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

JOB SUMMARYAreas of responsibility include Restaurants/Bars, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILEEducation and ExperienceHigh school diploma or GED; 4 years experience in the Chinese Restaurant setting.Able to work on weekends and public holidaysAble to work on split shiftExperience in leading a team CORE WORK ACTIVITIESAssisting in Management of Restaurant TeamHandles employee questions and concerns.Monitors employees to ensure performance expectations are met.Provides feedback to employees based on observation of service behaviors.Assists in supervising daily shift operations.Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant OperationsEnsures all employees have proper supplies, equipment and uniforms.Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.Ensures compliance with all restaurant policies, standards and procedures.Monitors alcohol beverage service in compliance with local laws.Manages to achieve or exceed budgeted goals.Performs all duties of restaurant employees and related departments as necessary.Opens and closes restaurant shifts. Providing Exceptional Customer ServiceInteracts with guests to obtain feedback on product quality and service levels.Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.• Encourages employees to provide excellent customer service within guidelines.Handles guest problems and complaints, seeking assistance from supervisor as necessary.Strives to improve service performance.Sets a positive example for guest relations.Assists in the review of comment cards and guest satisfaction results with employees.Meets and greets guests. Conducting Human Resource ActivitiesSupervises on-going training initiatives.Uses all available on the job training tools for employees.Communicates performance expectations in accordance with job descriptions for each position.Coaches and counsels employees regarding performance on an on-going basis. Additional ResponsibilitiesProvides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.Analyzes information and evaluating results to choose the best solution and solve problems.Assists servers and hosts on the floor during meal periods and high demand times.Recognizes good quality products and presentations.Supervises daily shift operations in absence of Restaurant Manager.

Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food & Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Able to work on rotating shifts, including weekends and public holidays. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Support the General Manager of the Chinese Restaurant. Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Ensure that the restaurant operations run smoothly. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Perform other reasonable job duties as requested by Supervisors.

Support the Director of Housekeeping and the Assistant Executive Housekeepers with all administrative work such as enter and retrieve information contained in computer databases or trackball to update records, files, reservations, and answer inquiries from guests. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Ensure all reports are submitted on time. Assist the department with all paperwork. Assist to pass down information between Housekeeping Managers and Room Attendants. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Perform other reasonable job duties as requested by Supervisors.

Work closely with the General Manager of the Chinese Restuarant. Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Complete opening and closing duties as necessary, including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs and submit to appropriate department or contact directly for urgent repairs. Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident. Communicate information to manager/supervisor by documenting pertinent information in appropriate department. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Reports to the VIP Services Manager and the Loyalty & Guest Relations Manager. Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Ensure that all food items in the lounge are replenished always. Clearing of soiled cutleries and setting / refreshing of the lounge set up. Setting up and clearing of refreshment area. Ensure that operations in the Executive Lounge runs smoothly. Handle guest's complains. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

- Handles the check in / out of guest - Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. - Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. - Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. - Attend and follow up with guest on guest-related issues. - Coordinate with Housekeeping to track readiness of rooms for check-in. - Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. - Cash guests' personal checks and traveler's checks, if any - Review shift logs/daily memo books and document pertinent information in logbooks. - Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

erves as the Manager on Duty to oversees all aspects of the guest relations function to achieve the highest possible guest satisfaction to current and future VIPs. Ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program.

- Assist the Assistant VIP Service Manager in handling the day to day operation of the Executive Lounge as well as the handling of VIP guests - Attend to VIP check in/out - Assist the Assistant VIP Service Manager in ensuring that the team working together to deliver optimum service to our guest and that guest needs are met. - Handling Breakfast service, hi-tea service as well as cocktail service operation within the Executive Lounge for VIP and Executive guest - Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. - Assist in training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. - Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. - Complete scheduled inventories and stock and requisition necessary supplies. - Monitor dining rooms for seating availability, service, safety, and well being of guests. - Complete work orders for maintenance repairs as and when require. - Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.