<ul><li>Responsible for providing excellent service standards at all times, and to ensure courteous and efficient food and beverage services to the customers.</li><li>Supervising and directing the prompt, efficient and friendly serving of all food and beverages.</li><li>Assist servers, cashiers and host staff in their job duties when necessary.</li><li>Acting as a liaison between kitchen and front of house employees / operations.</li><li>Communicating effectively, giving clear direction, support, timely feedback and recognition of performance.</li><li>Working quickly and independently to deal with customer complaints when necessary, ensuring proper follow-up with the relevant manager(s).</li><li>Answer customers’ questions and provide information on procedures as well as policies.</li><li>Keep updated on current menu (e.g. specialties, menu deviations, to be aware if kitchens staff are running out of items, etc.)</li><li>To take orders – Present menu, suggest and recommend items appropriately, assist in drink selection, inform customers about food preparation details, communicate specific customer needs to chefs.</li><li>To attend and respond to the customers’ needs promptly and professionally.</li><li>To present bills to the customers, collect payment and give to the cashier, return change or credit card to the customers.</li><li>To comply with grooming and appearance standards at all times.</li><li>To prepare the F&amp;B outlet for daily operations. This includes but is not limited to the following:</li><li>Ensure all opening, closing and running side-work duties are completed on a daily basis.</li><li>Maintain a safe and sanitary work environment.</li><li>Handle daily associate relations (e.g. scheduling, time adjustments).</li><li>Assist with Management in gathering and implementing all proper tools for running shift (e.g. schedules, floor plans, reservations, checks, etc.).</li><li>Ensure condiments are refilled.</li><li>Perform all other preparation tasks.</li><li>To perform general housekeeping and cleaning duties, including sweeping, mopping, cleaning glasses, furniture &amp; fittings and laying of tables</li></ul>

<ul><li>Work closely with the Management and Line Departments in the pursuit for continuous improvements in the service, products and menu items, promotions and to meet productivity and profitability KPIs set by the Management.</li><li>Plan the weekly staff roster, rotate and schedule all staff for full coverage to maximize productivity.</li><li>Manage the sales revenue and operating expenses of the outlet, in accordance with the budget, so as to ensure cost optimization and minimize wastage.</li><li>Monitor the activities of competitors and constantly find ways to improve menu offering and customer experience, so as to grow the F&amp;B outlet’s revenue.</li><li>To be actively involved in the advertising and marketing of the F&amp;B outlet, and to work closely with the Marketing and Banquet teams.</li><li>Responsible for ensuring and maintaining high level of customer satisfaction and to attend to customer issues promptly.</li><li>To provide excellent service standards at all times, and to ensure courteous and efficient food and beverage services to the customers.</li><li>Review customer feedback forms / outlet logbook on operational issues to correct and implement measures for improvement in food, beverage and service standards.</li><li>Manage the training and management of staff, including conducting daily staff briefing and staff discipline.</li><li>Work closely with the Kitchen Head Chef and the Kitchen team to ensure timely delivery of quality food.</li><li>Ensure workplace cleanliness, and that the safety and food hygiene standards are met at all times.</li><li>In charge of cash management of daily accounts, in liaison with the Accounts Department in the Head Office.</li></ul>