Under the general guidance of the Restaurant Manager/Supervisor or any other authorized by the management, assist in ensuring friendly, efficient and effective service of beverages to all guests in a timely fashion in accordance with standards and individual guest requirements, at all times respecting the Mondrian Singapore Duxton.

What do we expect from you? Under the general guidance of the Front Office Manager or any other authorized by the management, assist in ensuring delivery and retrieval of luggage to all guests in a courteous, timely and professional manner. How your day looks like: • Actively welcome and greet arriving guests and retrieve their luggage • Escort guests to their rooms, explain the room facilities, and sell the hotel’s various outlets (restaurant, bar, spa) • Deliver luggage, messages, faxes, packages etc. for guests and to undertake various other requests in order to ensure their comfort • Transport departing guests ‘luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for • Ensure that luggage has been stored safely according to prescribed procedures • Ensure that the luggage storage area is kept clean and tidy at all times • Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’ • Be fully aware of what functions are going on in the hotel • Provide gracious, attentive, and friendly service • Ensure guest privacy and security, any confidential guest information is not disclosed and process are aligned with Mondrian Singapore Duxton confidentiality standards How do I deliver this? • Tell it like it is- Authentic, honest, you mean it, sincere, true. • Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual. • I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable. • Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different. • Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Under the general guidance of the Restaurant Manager, to manage and develop the restaurant food and beverage standards and to ensure maximization of departmental profits. To optimize guest satisfaction through consistent high operating standards, and to carry out Management shifts and take responsibility for entire operation.

<p><strong>What do we expect from you?</strong></p><ul><li>To audit all daily income that has been received by the hotel and to ensure that all relevant revenues such as Rooms, F&amp;B and other revenues, are correctly and completely recognized and recorded in the General Ledger accounting system.</li><li>To be responsible for all daily revenues and statistics of the hotel.</li></ul><p>&nbsp;</p><p><strong>How your day looks like?</strong></p><ul><li>Prepare and distribute the Daily Revenue Reports to the Hotel &amp; F&amp;B management Team</li><li>To review all paid-outs, revenue adjustments, rebates and allowances for reasonableness, properly approved with supporting, and to report any deviations from hotel policies and procedures.</li><li>Review on a daily basis the Night Manager’s report</li><li>Guest in-house rate check report, variance must be explained by Front Office</li><li>Complimentary and House use room to come with appropriate supporting document</li><li>Guests checked out with open paymaster accounts (Guest Ledger)</li><li>Guests in house with credit limit exceeded (High Balance Report)</li><li>Revenue adjustments</li><li>Check market segment report.</li><li>Periodically conduct training for Front Office staff.</li></ul><p>&nbsp;</p><p><strong>F&amp;B:</strong></p><ul><li>To verify that all F&amp;B discounted checks are fully justified, properly recorded into POS system and to prepare subsequent reports, as necessary, for hotel management.</li><li>Audit F&amp;B outlet checks void for explanation and approval by the Outlet Managers or Assistants.</li><li>Review all house use and entertainment checks, ensure that they are properly signed.</li><li>Investigate all discrepancies and make necessary adjustments (if any).</li><li>Periodically conduct training for F&amp;B Team.</li></ul><p>&nbsp;</p><p><strong>OTHERS:</strong></p><ul><li>Ensure that the Guest Ledger, Advanced Deposit Ledger and City Ledger balance to the General Ledger on a daily basis.</li><li>Ensure POS and Opera are balanced.</li><li>Ensure audit compliance.</li><li>Account for Other departmental revenue (eg. Telephone, Car Parking)</li><li>To be ready and responsible when assigned to perform any other duties as designated by higher management.</li></ul><p>&nbsp;</p><p><strong>How do I deliver this?</strong></p><ul><li><strong>Tell it like it is</strong>- Authentic, honest, you mean it, sincere, true.</li><li><strong>Have fun and make friends</strong>- fun, energetic, whimsical, upbeat, “wink", casual.</li><li><strong>I've got your back</strong>- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.</li><li><strong>Play to win</strong>- Original, cutting edge, new, "outside the box”; open to new possibilities, different.</li><li><strong>Right here, right now</strong>- Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.</li></ul>

<p>Under the general guidelines of the Director of Sales, the Sales Manager solicits transient and group business that enables Mondrian Singapore Duxton to meet and/or exceed set revenue goals in rooms, events, meetings, conferences and food and beverage.</p><p>The Sales department is responsible for selling the hotel and providing a relationship-oriented atmosphere for the client, who would book business into the hotel. The Sales Manager will have a defined sales territory, market segment(s), account list and/or may partner in a job-sharing setting. Their primary function is to book business from their prospecting and solicitation efforts and respond to inquiries. Based on assigned territory and market segment, it’s expected that a significant portion of time be devoted to new business development.</p><p>&nbsp;</p><p><strong>How your day looks like:</strong></p><ul><li>Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication</li><li>Meet or exceed personal sales solicitation call goals based on a minimum of 5 daily appointments covering existing and prospective accounts</li><li>Responsible for administration of all support services including but not limited to responding to emails and correspondence, input and maintenance of databases</li><li>Maintains a high profile within trade and professional associates dealing with their market area/segment(s)</li><li>Interacts with individuals outside the hotel within their sales area including, but not limited to clients, local hotel associations and other members of the local community</li><li>Solicit corporate, consortia and leisure accounts directly and jointly with others through the preparation, execution and completion of Action Plans</li><li>Implements all Sales Action Plans related to their sales area as outlined in the Revenue/Business Plan</li><li>Within established parameters, quote and negotiate prices with customer representatives confirming reservations by letter and drawing up contracts; sign for the hotel and obtain customer signature to close the transaction</li><li>When appropriate, and with agreement with the DOSM, to attend major travel functions (trade shows, associations) that deal specifically with their marketing responsibility</li><li>Plans sales trips, under the direct approval of the DOS, to major marketing areas, calling on accounts within their specific marketing area</li><li>As directed, compile and input market intelligence information to the Sales Information Management system</li><li>Develop and maintain knowledge of market trends, competition and customers</li><li>Actively promote and produce sales leads for other sister hotels and for in house sales staff</li><li>Establishes and maintain files on major active accounts within their marketing area/segment(s)</li><li>Establishes and maintains effective employee relations</li><li>Performs related duties and special projects as assigned</li><li>Trains and develops sales executives and sales coordinator and staff reporting to them in designated sales and marketing areas</li><li>Preparation and completion of Purchase Orders as and when required</li><li>Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management</li><li>Prepare correspondence to customers, internal booking reports and file maintenance</li><li>Work with other departments within the hotel to provide quality service to customers</li><li>Attend local trade shows, community events and industry meetings</li></ul><p>&nbsp;</p><p><strong>How do I deliver this?</strong></p><ul><li><strong>Tell it like it is- </strong>Authentic, honest, you mean it, sincere, true.</li><li><strong>Have fun and make friends -</strong> fun, energetic, whimsical, upbeat, “wink", casual.</li><li><strong>I've got your back-</strong> Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.</li><li><strong>Play to win</strong> - Original, cutting edge, new, "outside the box”; open to new possibilities, different.</li><li><strong>Right here, right now - </strong>Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.</li></ul>

What do we expect from you? Under the general guidance of the Director Of Restaurants & Bars or any other authorized by the management, As a Restaurant Supervisor, you are responsible for supervising all aspects of the restaurant for its smooth operation on a daily basis. You are also responsible for delegating tasks to all the restaurant personnel and ensuring that the responsibilities are completed in a timely manner. How your day looks like? • Planning and delegating work duties to the staff and ensuring that they work according to the compliance of the restaurant business. • Overseeing the staff for the smooth running of the restaurant. • Training new employees as per their abilities and skills. • Maintaining a strong relationship with suppliers and vendors. • Inspecting the food and beverage stock level and restock them in a timely manner. • Conducting inspections of the restaurant kitchen and ensuring proper hygiene is maintained. • Checking with the guest and making sure that they are getting served with the best quality food. • Resolving customer complaints in a professional manner. • Ensuring customer satisfaction with all the services provided to them. • Preparing daily reports and presenting them to the higher management. • Managing the outstanding bills and cash inflows of the restaurant. How do I deliver this? • Tell it like it is- Authentic, honest, you mean it, sincere, true. • Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual. • I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable. • Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different. • Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.