Restaurant Supervisor
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Food Services | Food and Beverage Service | Executive / Service Supervisor
Job Type:
Full Time
Job Suitable For:
#midcareer
Benefits:
No. of Vacancies:
1
Job Description
- Responsible for providing excellent service standards at all times, and to ensure courteous and efficient food and beverage services to the customers.
- Supervising and directing the prompt, efficient and friendly serving of all food and beverages.
- Assist servers, cashiers and host staff in their job duties when necessary.
- Acting as a liaison between kitchen and front of house employees / operations.
- Communicating effectively, giving clear direction, support, timely feedback and recognition of performance.
- Working quickly and independently to deal with customer complaints when necessary, ensuring proper follow-up with the relevant manager(s).
- Answer customers’ questions and provide information on procedures as well as policies.
- Keep updated on current menu (e.g. specialties, menu deviations, to be aware if kitchens staff are running out of items, etc.)
- To take orders – Present menu, suggest and recommend items appropriately, assist in drink selection, inform customers about food preparation details, communicate specific customer needs to chefs.
- To attend and respond to the customers’ needs promptly and professionally.
- To present bills to the customers, collect payment and give to the cashier, return change or credit card to the customers.
- To comply with grooming and appearance standards at all times.
- To prepare the F&B outlet for daily operations. This includes but is not limited to the following:
- Ensure all opening, closing and running side-work duties are completed on a daily basis.
- Maintain a safe and sanitary work environment.
- Handle daily associate relations (e.g. scheduling, time adjustments).
- Assist with Management in gathering and implementing all proper tools for running shift (e.g. schedules, floor plans, reservations, checks, etc.).
- Ensure condiments are refilled.
- Perform all other preparation tasks.
- To perform general housekeeping and cleaning duties, including sweeping, mopping, cleaning glasses, furniture & fittings and laying of tables
Job Criteria/Requirements
Qualifications:
Diploma
Must-have skills:
Staff Management, Table Service, Customer Service
Nice to Have Skills:
3 years in Customer-oriented approach and patience
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