JOB SUMMARY Assist Supervisors and managers to ensure that daily operations are run smoothly. Ensure all telephone enquiries are handled professionally with proper telephone etiquette in line with our Operating Procedures. Attend to guests’ morning calls and other requests. JOB DUTIES AND RESPONSIBILITIES - Manages the console (e.g. DND, busy verify lines). - Receives and transfers all calls to respective extensions and rooms. - Assisting and providing information for all callers. - Take down messages for guests. - Ensure checklists are done accurately. - Monitoring all the telephone printers – for wake up calls. - Assist to carry out emergency and evacuation procedures. - Responsible for morning calls - Take down and programme morning calls. - Ensure all morning calls are answered. - Update the Back Office information white board. - Monitor the contingency reports every hour. - Maintaining an updated telephone extension list. - Assisting guests with outgoing phone calls. - Assisting guests with new reservations after office hours. - Ensuring all guests’ complaints and feedback are recorded in Empower (GXP). - Maintain effective service in line with the Hotel’s Corporate Image · Company’s Grooming Standard · Standard Operation Procedures · Departmental Policies · Corporate Policies - Cash/Bank Handling · Process all payment methods in accordance with Accounting procedures and policies. · Follow property control audit standards and cash handling procedures (e.g., blind drops). · Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. · Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. · Transport bank to/from assigned workstation, following security procedures. · Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times. - To ensure and follow established procedures and compliance as per LSOP guidelines. - Any other duties as may be assigned from time to time. JOB REQUIREMENTS - Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field. - 1-2 years of relevant working experience in handling Call Centre Operations. Fresh graduates are welcomed. - Great communication & interpersonal skills. - Rotating shift work, including overnight shifts. - Able to start work within short notice period.

JOB SUMMARY Work closely with the Club Manager to ensure daily operations in Club Lounge are run smoothly. Ensure all the areas in Club Lounge are covered by sufficient manpower at all times. Assist to oversee and train all Club Lounge associates to ensure consistency of service rendered to all guests'. JOB DUTIES AND RESPONSIBILITIES - Ensure all Standard Operating Procedures and Local Operating Procedures are adhered to and carried out. - Welcome guest on arrival and assist them during their stay which includes enquiries (e.g. local attraction / dining reservation) and feedbacks. - Log daily incidents (where applicable) in Empower GXP and be aware of any general liability issues. - Process check-in and check-out accurately. - Stay current with all hotel services and events. - Monitor Club Lounge for seating availability, service, safety, and well-being of guests. - Maintain cleanliness and condition of bar, furniture and food display counter. - Ensure Breakfast and Cocktail period at the Club Lounge is being set up before schedule time. - Perform opening and closing duties of Club Lounge. - Requisition all necessary supplies, transporting supplies from storeroom to Club Lounge set-up area as required. - Forecast additional meal requirements and communicate special requests to the kitchen. - Complete cashier and closing reports. - Know all hotel emergency procedures at all times. - Cash/ Bank Handling · Process all payment methods in accordance with Accounting procedures and policies. · Follow property control audit standards and cash handling procedures (e.g., blind drops). · Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. · Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. · Transport bank to/from assigned workstation, following security procedures. · Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times. - To ensure and follow established procedures and compliance as per LSOP guidelines. - Execute tasks as instructed by Club Lounge Managers / Supervisors. JOB REQUIREMENTS - Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field. - 1-2 years of relevant working experience in Hotel's Executive Lounge. - Great communication & interpersonal skills. - Rotating shift work is required. - Able to start work within short notice period.

JOB SUMMARY Responsible for the smooth operation at the F&B outlets daily by carrying out all job tasks effectively and efficiently. To provide delightful dinning experience for guests through delivering excellent service. JOB DUTIES AND RESPONSIBILITIES - Perform all restaurant operation activities during designated shift - Ensure all mis-en-place are done properly and timely. - Check cleanliness of restaurant area and ensure sufficient stock of condiments at all times - Possess good food & beverage knowledge and perform upselling constantly through active recommendation or suggestive selling during order taking. - Perform cashiering and adhere to all procedures. - Ensure proper table setting according to order and all standard condiments are present on the table. - Maintain good guests and associates relations. - Attend daily roll call / 15 minutes training. - Anticipate guests’ needs and know regular guests’ special requirements/preferences; follow up with guests constantly for any additional order or request. - Adhere to all S.O.P and L.S.O.P. at all times - Perform proper handling and taking over of shifts. - Promote good inter-departmental relations through open communication. - Follow the 5 golden rules strictly: · Practice Marriott Principles of Hospitality. · Practice upselling through suggestive selling or recommendation. · Repeat the orders taken · Key in micros. · Check to ensure orders are served correctly and promptly. - Understand and practise empowerment principles to ensure guest satisfaction. - Be an aggressive team player and possess a ”CAN DO ATTITUDE” - Conduct opening and closing of wine inventories. - Requisite all necessary stock to par accordingly. - Work in various F&B outlets per assigned by Asst Restaurant/Restaurant Manager from time to time. - Cash/Bank Handling: · Process all payment methods in accordance with Accounting procedures and policies. · Follow property control audit standards and cash handling procedures (e.g., blind drops). · Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. · Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. · Transport bank to/from assigned workstation, following security procedures. · Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times. - To ensure and follow established procedures and compliance as per LSOP guidelines. - Any other duties as may be assigned from time to time. JOB REQUIREMENTS - Minimum GCE 'N' levels - Great conversational skills and teamwork-oriented - Positive outlook and outgoing personality - Previous serving experience is a big plus

JOB SUMMARY To assist in the supervision of the Kitchen staff; to ensure food preparation is done according to Marriott standards of food quality, presentation and sanitation. JOB DUTIES AND RESPONSIBILITIES - Guide and show the junior in the pastry production, coffee break, buffet set up and function set up. - Making sure all daily functions, seminar coffee break are in time (half an hour before the function time. - Control all the pastry and bakery order stocks. - Attend BEO meeting if Pastry Chef off duty. - Check all buffet set up in café are done correctly (name tags, clean standard decoration on cake) daily in breakfast, hi-tea, lunch and dinner. - Room service room amenity. - Check on all a la carte stock, available, fresh, date and labelled. - Work closely with Pastry Chef on the 39 points checklist. - Check on goods send in by outside supplier, make sure goods are acceptable (Quality Control) - Contribute new ideas or try out new recipes on cakes, desserts and show pieces together with the Pastry Chef. - Any other duties as may be assigned from time to time. JOB REQUIREMENTS - At least 1 year of experience in similar capacity - Able to work in a fast-paced environment - Able to multi tasked and committed to the quality of food served - Excellent working attitude and willing to constantly grow his/her skills

JOB SUMMARY He / She will be responsible for supervising, coaching and coordinating activities of the food Servers as well as looking into the comfort and dining experience of guests. He / She will also handle guests’ complaints during the absence of the manager. JOB DUTIES AND RESPONSIBILITIES - Open and close shift in accordance with the manager’s checklists. - Train, maintain and enforce all Marriott service standards through the use of used records, menus and appropriate training and reference materials. - Supervise and coach all associates in accordance to Marriott training programme. - To ensure enough staffing for the operation in all outlets. - To ensure smooth operation in all areas. - To ensure proper cashiering and billing procedures are adhered to. - To help the assistant manager in generating all necessary micros reports for outlets. - To supervise closing checklist for bartenders. - To conduct opening inventory and closing inventory of wines. - To ensure accuracy of associates’ float money stored in safe deposit box. - Check and oversee cashiers’ closing duties and ensure accuracy. - Ensure efficient scheduling and represent the outlets for all day to day operations. - Responsible for updating Leaves / PH / MC of all associates daily. - To conduct 15 minutes training to all associates on a daily basis. - Maintain all S.O.P. and L.S.O.P. - To conduct a proactive preventive maintenance inspection on a monthly basis. - Promote inter-departmental relations through candid communications channels. - To keep manager informed should there be a shortage of manpower. To carry out instructions effectively, monitor the staff progress and to pass any information regarding the operations to the manager at all times. - To be always on the floor during operation hours, to assist the hostess in seating the guests whenever required and to check on guest satisfaction on a regular basis. - To take charge of assignment planning and schedule associates for their meal breaks. - Check on the cleanliness of the restaurant area and side stations and to do weekly inspection with the manager. - Understand and teach empowerment principles to ensure guests’ satisfaction. - To LEAD BY EXAMPLE and have a “hands on” approach to motivate our associates to excel. - Maintain fair consistent counselling and/or disciplinary procedures in accordance with Marriott Guarantee Fair treatment. - Monitor hours, staff overtime on a daily basis for restaurants as it relates to sales and profits. - Don’t expect, inspect. - Be an aggressive Team player and have always “CAN DO ATTITUDE” - Cash/Bank Handling: · Process all payment methods in accordance with Accounting procedures and policies. · Follow property control audit standards and cash handling procedures (e.g., blind drops). · Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. · Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. · Transport bank to/from assigned workstation, following security procedures. · Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times. - Any other duties as may be assigned from time to time. JOB REQUIREMENTS - Minimum GCE 'O' levels and/or Diploma in Hotel Management - Good interpersonal and communication skills - Meticulous and attentive to details

JOB DESCRIPTIONS - Ensures trolley is fully stocked with clean linen and supplies. - Cleans all rooms as assigned by senior housekeeper, which includes occupied, vacant ready, vacant dirty or vacant maintenance rooms. - Ensures correct use of tools and equipment. - Turns in all lost and found items to housekeeping office immediately. - Carries out thorough cleaning or project works when assigned. - Reports all missing, damage or defects in guest rooms. - Ensure all entries made in Room attendant’s report are accurate. - Reports all room status discrepancies to housekeeping office. - Ensures all equipment and supplies are cleaned and stored properly at the end of every shift. - Responsible for cleanliness of guest corridor, lift landing and pantries. - Responsible for all keys issued by senior housekeepers and then return in good condi-tion at end of each shift. - Reports any suspicious characters on guest floors. - Runs errands on guest requests. - Notifies guest laundry parcel for collection. - Performs turn down service. - Assists with evacuation in emergency situation e.g. fire. - Any other duties as may be assigned from time to time. JOB REQUIREMENTS - Candidate must possess at least a Primary/Secondary School/"O" Level, Higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC, any field. - At least 1 year of relevant working experience. - Rotating shift work is required. - Able to start work within short notice period.

JOB SUMMARY Carries out all job tasks as assigned by supervisor or manager. Ensuring the correct use of equipment according to recommendation. JOB DUTIES AND RESPONSIBILITIES - Operate all washing and dryer machine as per instruction. - Report all irregularities to Supervisor immediately. - VALET AND DRY CLEANING: · Performs collection and delivery procedures. · Checks, marks and sort guest garments. · Ensures records of guestroom number correspond with marking labels. · Ensures garments for bulk laundry. · Packs guest laundry as and when necessary. · Perform bulk washing as per instruction, fold and pack. · Operate the wash machine and dryer with the required wash program · Operates the dryers according to recommendation instruction. · Sorts and weighs all linen before loading into wash machine. · Maintains record of all wash and maintenance. · Presses linen with iron when assigned. · Press garments using pressing machines, ensuring finished quality according to standards of the hotel. · Maintains records of linen and garment production output. - Any other duties as may be assigned from time to time. JOB REQUIREMENTS - Minimum N level education. - At least 1 year of relevant experience in handling laundry operations. - Great multi-tasking & coordination skills. - A team player. - Rotating shift work is required. - Able to start work within short notice period.

JOB SUMMARY Responsible for checking and maintaining guest rooms to Hotel’s standard and turning DI rooms to IS promptly for Front Desk. JOB DUTIES AND RESPONSIBILITIES - Assumes responsibility for the department in the absence of the Executive Housekeeper and Housekeeping Manager. - Allocates work schedule to Room Attendants for current shift. Prepares work schedule for the next day. - Conducts briefing and 15 minutes training for Room Attendants at the start of each shift. - Issues keys and pagers to Room Attendants at the start of each shift. Ensures proper key controls are in effect. - Responsible for allocation of thorough cleaning and project work schedules. - Inspects rooms for cleanliness and maintenance standards. - Reports all room status discrepancies to Housekeeping office. - Monitors performance standards of Room Attendants. Coach and counsel Room Attendants, issues progressive disciplinary notices as and when necessary. - Supports departmental trainings initiatives for all associates. - Reports defects to Engineering Department and follow up on repairs. - Ensures cleanliness of guest corridors, service landings and pantries. - Records all activities during each shift in Assistant Housekeeper’s daily worksheet and ensures accurate hand-over at the end of the shift. - Participates in the various inventories conducted by Housekeeping. - Carries out Room Attendant’s duties as and when necessary. - Assists with administrative duties and public area duties when required. - Ensures all lost and found items are handed over to Housekeeping Office. - Assists with handling of investigations, guest complaints and requests, promptly and efficiently. - Communicates performance expectations to Room Attendants, follow up to ensure understanding and monitor progress. Participates in the Room - - Attendant’s appraisal process, giving feedback as needed. - Ensures all Room Attendants have proper supplies, equipment and uniforms. - Participates in departmental meetings and continually communicates a clear and consistent message regarding department goals to produce desired results. - Any other duties as may be assigned from time to time. JOB REQUIREMENTS - A minimum education in Nitec or Higher Nitec in Hotel & Tourism Services - At least 2 years of relevant experience in handling Supervisory Housekeeping - A great team player - Proficient in communications skills & interpersonal skills - Able to start work within short notice period

JOB SUMMARY - A key position which is instrumental in delivering seamless experience to our external and internal guests. Our Guest Experience Experts works across departments and take the initiative to deliver a wide range of services that guide guests throughout their entire stay. They are empowered to move about their space and do what needs to be done in diverse environment. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience and critical to ensure smooth operations throughout the entire hotel. - No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each time. JOB DUTIES & RESPONSIBILITIES Guest Relations: - Establish guest connection via email prior to arrival to customize the guest stay experience and be the one point of contact for all guest queries - Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. - Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. - Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific to resolve issues, delight, and build trust. - Address guests' service needs in a professional, positive, and timely manner. - Interact & engage with guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate. - Assist other colleagues to ensure proper coverage and prompt guest service. - Stay up to date on the local area so that you are prepared to provide specific recommendations for guests. - Communicate recommendations in a way that builds excitement and interest among guests and associates. - Perform other reasonable duties as requested. - All guest preferences to be updated on the PMS and GXP platform to be utilized during future stays. - Encourage all non-member guests to be enrolled into Marriott Bonvoy - Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate. - Thank guests with genuine appreciation and provide a fond farewell. Guest Services: - Liaising with Concierge for all transportation requirements or be able to handle personally when required. - Contact appropriate individual or department (e.g., Guest Arrival, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. - Follow up with guests to ensure their requests or problems have been met to their satisfaction. - Manage access to technological devices within public spaces (e.g., television, remote control, computer, Internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department (e.g., Engineering, Security/Loss Prevention) as necessary. - Assist with guests’ luggage, keep for storage or handle items to be delivered by the porters when necessary - Escort guests to their room and provide in room check in (depending on hotel standards). - Provide welcome refreshments as per hotel standard. - Place requested items such as rollaway beds and refrigerators in guest rooms. - Deliver items (e.g., extra towels, bathrobes, food and beverage delivery, messages, amenities, mail, faxes, packages, flowers, sundry items, gift items and other items) to guest/resident rooms. - Deliver cribs, linens, complimentary toiletries, and other items requested by guests to guest rooms. - Arrange transportation (e.g., taxi, shuttle bus, Uber) for guests/residents/visitors, and record advance transportation request as needed. - Contacts appropriate individual or department (e.g., Valet, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. - Manage access to technological devices within public spaces (e.g., television, remote control, computer, internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department (e.g., Engineering, Security/Loss Prevention) as necessary. - Report any issues to be entered into GXP by your colleague or duty or self (GXP expert by department) - In some countries the bell / door man is providing care valet service for guests - Able to use PMS to look up details and place profile / booking notes - While interacting with guests, upsell hotel facilities and services i.e., Spa, Restaurant, Bar. - Mange traffic around driveway and Porte cochere - Ensure refreshments are placed in VIP cars as needed and assigned according to hotel standards - Follow all Marriott Bonvoy engagement and touchpoints as per standard (know T&C and adhere to all SOP’s) Check-in / Check-out: - Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping. - Organize and coordinate check-in/pre-registration procedures for arriving groups. - Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay. - Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. - Secure valid form of payment (e.g., credit card, cash) prior to issuing room key. - Sell a room/accommodation to guests without reservations based on availability. - Verify and adjust billing for guests. - Actively upsell higher room category and F&B package as per availability. Executive/ Club Lounge: - Monitor Club Lounge for seating availability, service, safety, and well-being of guests. - Maintain cleanliness and condition of bar, furniture and food display counter. - Ensure Breakfast and Cocktail period at the Club Lounge is being set up before schedule time. - Perform opening and closing duties of Club Lounge. - Requisition all necessary supplies, transporting supplies from storeroom to Club Lounge set-up area as required. - Forecast additional meal requirements and communicate special requests to the kitchen. Cash Handling: - Process all payment methods in accordance with Accounting procedures and policies. - Follow property control audit standards and cash handling procedures (e.g., blind drops). - Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. - Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. - Transport bank to/from assigned workstation, following security procedures. - Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times. Reports/Recordkeeping: - Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. - Run credit card authorization report and check for discrepancies. - Review shift logs/daily memo books and document pertinent information in logbooks in the absence of a departmental Supervisor. - Print contingency lists to have a record of all guests in case of emergency. Greet / Farewell / Escort Guests: - Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. - Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage. - Speak to guests and colleagues using clear, appropriate and professional language. - Provide assistance to coworkers, ensuring they understand their tasks. - Instruct guests on how to access the internet (e.g., dial-up, broadband, wireless). - Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. - Handle MBV guest proactive chat and respond within shortest time possible. - Discuss work topics, activities, or problems with colleagues, supervisors, or managers discreetly and quietly, avoiding public areas of the property. - Talk with and listen to other associates to effectively exchange information. - Ensure communications equipment and tools works properly. - Exchange information with other employees using electronic devices (e.g., WhatsApp Channels, Email, DECT phones). Working with Others: - Support all colleagues and treat them with dignity and respect. - Develop and maintain positive and productive working relationships with other associates and departments. - Handle sensitive issues with guests with tact, respect, diplomacy, and confidentiality. - Partner with and assist others to promote an environment of teamwork and achieve common goals. Policies and Procedures: - Ensure uniform, nametags, and personal appearance are clean, hygienic and professional. - Follow company and department policies and procedures. - Perform other reasonable job duties as requested by Supervisors. - Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. - Protect the privacy and security of guests and coworkers and maintain confidentiality of proprietary materials and information. - Do not use personal phone in front of house while on duty. - To ensure and follow established procedures and compliance as per LSOP guidelines. Quality Assurance/Quality Improvement: - Comply with quality assurance expectations and brand standards. - Keep working area, driveway and hotel entrance keen at all times. Safety and Security: - Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). - Maintain awareness of undesirable persons on property premises. - Report work-related accidents, or other injuries immediately upon occurrence to manager/supervisor. - Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. - Use proper equipment and tools, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. - Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. - Any other duties as may be assigned from time to time. JOB REQUIREMENTS - Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field. - 1 year of relevant working experience in handling Front Office Operations. Fresh graduates are welcome too. - Rotating shift work basis, including overnight shift & weekend commitment. - Passionate in hospitality industry. - Great customer service & interpersonal skills. - Great teamwork. - Able to start work within short notice period.

JOB SUMMARY - To keep all equipment in good repair with a minimum of downtime by providing day to day maintenance of the hotel under the direction of Engineering Management. - To continually support and improve engineering services that effectively address problems affecting both guest and associates. - To participate in training and instruct other members of the staff by passing along knowledge and skills to assist them in their development and the advancement of your own. - To be an independent mechanic, able to analyze problems and to formulate plans to get work done quickly including procurement of materials, parts, etc., and necessary scheduling arrangements with a high degree of quality. - To understand all engineering teamwork requirement and provide support as required. - To perform Duty engineer duty as per roster and or assigned. - To able to understand Engineering Log reading and carry out Log recording as required. - To supervise junior engineering staff and or contractor for minor rectification work. - Language Skills – Ability to read and interpret documents such as safety rules (i.e., Lookout Tagout, JSAs), Safety Awareness information (such as MSDS) operating and maintenance instructions, and procedure manuals. Ability to write routine reports keeps logs, and correspondence. Ability to speck effectively with customers and associates. JOB DUTIES & RESPONSIBILITIES Essential duties and responsibilities include the following: 1. GUEST ROOMS - Plunging toilets, unclogging drains, repairing all types of hardware. Plumbing, electrical equipment including lamps, air-conditioners, cosmetic items, replacing electrical switches and outlets programming TV’s. 2. PUBLIC AREAS - Plunging toilets, unclogging drains, repairing and/or adjusting all types of hardware plumbing, electrical, HVAC equipment and cosmetic items. 3. FIRE ALARM / LIFE SAFETY SYSTEM - To monitor systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems. To have a working knowledge of fire sprinkler and emergency systems. 4. ENERGY CONSERVATION - To observe energy and utilities usage in the hotel on the grounds. To look for ways to conserve energy and report any ideas to the Engineering Management. 5. TOOLS - To clean, lubricate, protect and otherwise maintain all tools and equipment in the hotel. To see that all tools used are returned to the shop and secured in proper storage area. To protect and otherwise maintain your assigned tool pouch and its tools at the discretion of the Engineering Management. 6. EMERGENCIES - To be available for any emergencies and act in an engineering capacity to protect our guest and associates, and preserve the building and its systems during the emergency. To act as quickly and responsibly as possible to return the building to it’s normal operating status. To inform Engineering Management of any emergencies. 7. ACCIDENT PREVENTION AND SAFETY - To be aware of all existing department Job Safety Analysis and to strive to work in Analysis and to strive to work in an accident-free manner and to create a safe work environment for others. To continuously look for conditions, which may endanger associates or guests of the hotel, and to take immediate action to correct any hazardous conditions found. 8. RECORDS - To read, log, track and interpret readings from meters, gauges and other measuring units. To maintain a thorough log of each day activities and problems that occur and to ensure this information is passed on to other shifts. 9. DEPARTMENTAL DUTIES - To work in a neat and efficient manner, keeping work areas clean and well organized. To serve as otherwise directed or needed to help maintain the effective operation of the hotel. This assignment shall be at the discretion of Engineering Management or the hotel General Manager. 10. GENERAL - Complete all work assigned in a safe and professional manner. Maintain communications with supervisors to ensure that all needed materials, tools and suppliers are available or on order. Follow up on any items that may be on back order. Keep supervisor updated on assignments. Provide training and technical advice to other engineers as needed or requested. Any other duties may be assigned from time to time. JOB REQUIREMENTS - Minimum Nitec in Electrical and Mechanical Engineering. - Minimum 1 year of relevant experience. - Strong understanding in commercial kitchen equipment servicing and maintenance. - Licensed in Electrical Worker, Licensed Gas Service Worker, Licensed Plumber will be an add. - General skills in handling kitchen equipment, electrical, mechanical, plumbing, energy conservation & general building. - Great teamwork skills. - Able to start work within short notice period.

JOB SUMMARY Being the first impression of all guests at the Driveway, the Door Service Agent shall assist guests at the Hotel’s Forecourt. Co-ordinate with the Bell Service Agents in loading and unloading of the guest’s luggage from their cars / taxi but primarily to open their doors and offer parking spaces when appropriate. Co-ordinate with valet service associates in parking guest’s car. JOB DUTIES & RESPONSIBILITIES - Assisting guests and patrons by opening of car doors for guest and patrons at all times. Greeting guests with the right verbiage and to be warm and friendly at all times. - Communicate with Bell Service Agents for luggage assistance and escorting guests to Front Desk. - Ensure all ‘No Parking Zones’ are cleared to ensure smooth flow of traffic. Ensure the traffic at the hotel’s Forecourt is clear at all times with no congestion. - Ensure that there is always taxis available for guests’ usage. - Ensure all Valet tickets are issued and recorded by running serial order without exceptions. Ensure all payments received for Valet to be handed over to Front Desk for proper tracking. - Attend daily briefing and 15 minutes training. - Understanding hotel’s safety features and procedures. - Provide general information, places of interest / directions, and hotel’s information to guest. - Report any incident/s to Front Office Managers and Bell Captain on duty. - Maintain the condition and cleanliness of the hotel’s Forecourt at all times. - Maintain the condition and cleanliness of the Marriott and Singapore’s Flag and report abnormalities to Bell Captain and Front Office Managers. - Maintain effective service in line with the hotel’s Corporate Image: · Company’s Grooming Standard · Standard Operation Procedures · Departmental Policies · Corporate Policies - Cash/Bank Handling · Process all payment methods in accordance with Accounting procedures and policies. · Follow property control audit standards and cash handling procedures (e.g., blind drops). · Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. · Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. · Transport bank to/from assigned workstation, following security procedures. · Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times. - To ensure and follow established procedures and compliance as per LSOP guidelines. - Any other duties as may be assigned from time to time. JOB REQUIREMENTS - Minimum N level qualification. - Have at least some service industry experience. - Great communication skills & interpersonal skills in dealing with internal & external guests. - General knowledge of the city. - Willingness to learn. - Able to start work within short notice period.

JOB SUMMARY Patrol the hotel as part of an overall security function, checking all areas while continuously maintaining a discreet and diplomatic presence that ensures the protection of guests, associates and hotel assets. Control and monitor access to Back Of The House areas and associates’ entrance. Input data, monitor and operate the CCTV and alarm system, if required. JOB DUTIES AND RESPONSIBILITIES - Patrol all areas of the hotel noting, recording and informing the management of all potential problems or hazards. - Circulate amongst guests and patrons monitoring all matters pertaining to federal or state legislations as well as Marriott’s standard and local operating procedures, recording any violations. - Keep the MOD, Assistant Director and Director of Loss Prevention informed of all incidents occurring within the hotel via properly structured written reports. - Ensure that when required, undesirables are tactfully and effectively handled without interruptions to hotel operations or concerns to guests. They are to be approached and questioned in a non-aggressive manner. If in the event that additional assistance is needed, backup is to be called. Only to be used as a last resort and after consultation with the Director of Loss Prevention or in his absence, the Manager on Duty or a member of the Executive Committee, are to notify police to control or rectify the situation. · To monitor and control access to Back Of The House areas by screening all visitors and associates when required. · To issue or retrieve hotel keys / swipe cards and record their movements on a timely basis. · Exercise the department’s system in an effective manner to log factual and concise reports including: · Security incident report. · Associates accident report. · Guest incident report. · Undesirables report. · Visitor log. · Associates casual locker log. · Key issue / retrieval log. · Maintenance work orders. · Public areas cleaning requests. - Participate as a member of the Hotel Emergency Respond Team in a manner and responsibility, specified in the Emergency Respond Procedures. - To attend training in First Aid, Emergency and Fire Safety Procedures in order to effectively perform the various tasks and duties. - Comply with all security procedures in conjunction with the local operating procedures, noting and reporting those who are in violation. - Liaise with other departments in ways and actions that ensure an awareness of each departmental functions building on mutual understanding and respect, which would result in continual and effective security awareness. - Immediately report all defects identified, maintenance work order. - When appropriate, during heavy guest activities assist associates with their duties except duties of a specialized nature. - Perform any reasonable request made by any manager or supervisor if not life threatening or illegal in nature. - Ensure that health and safety requirements in the workplace are observed, enforced and maintained. - Be conversant with the operating hours of the hotel, its outlets and facilities available for guest enjoyment and use appropriate opportunities to “sell” the hotel to prospective guests. - To ensure and follow established procedures and compliance as per LSOP guidelines. - Any other duties as may be assigned from time to time. JOB REQUIREMENTS - Minimum in Nitec of Security Management - At least 1 year of relevant experience in handling Security - A valid Security Officer license - Responsible & attention to details - Hospitable & service oriented - A great team player - Able to start work within short notice period

JOB SUMMARY Assist the Director of Food and Beverage and Director of Restaurants in the daily operation of the abovementioned department, ensuring that the hotel’s policies and procedure and F&B SOP/LSOP are being adhere while maintaining a high degree of associate satisfaction. As well as maintaining department revenue in line with budget or forecast. JOB DUTIES AND RESPONSIBILITIES - To be able to process a good knowledge of the menu, equipment and his own department. - To be able to analyse monthly sales, profit & loss statements and forecast. To be responsible for control of departments’ controllables in relation to sales revenue. - To be able to conduct interviews & recruitment campaign, give recommendation for development of staffs and conduct performance appraisal (including hiring and termination). - To submit on a weekly and timely basis to the Director of F&B the following: · Sales Forecast · Forecasted Budget Progress Report · Actual Budget Progress Report (Last week’s) - To be aware of all Marriott Guest Incentive Programme and correct accounting Procedures pertaining to them. - To be responsible for asset management, enforce and uphold high standards in Discipline. - Supervise and make sure daily perpetual beverage inventory is accountable. - To be responsible & ensure compliance of all accounting & billing procedures in the outlet & handling of cash & guest check handling are according to LSOP. - To be fully responsible for outlet’s requisitions and C-7s. - To ensure efficient management and supervisory scheduling. - To accurately forecast staffing according to business demands. - To supervise the time sheets & schedules, to complete the wage progress report (Kronos) on a daily basis and critique discrepancies. - To develop staff & supervisor training plans on a quarterly basis in conjunction with personnel. To follow up and be alerted to our aggressive hospitality program. - To train, supervise, coach and counsel all associates; especially: wine basic training, basic spirits knowledge, cocktails mixology, guest engagement, how to do upselling. - To represent the outlets for all day-to-day operational needs. - To enforce operating standard / use records. To change, update and improve on a regular basis. - To develop & follow up on plans and actions of all areas on a quarterly basis. - To be responsible for maintaining safety and promote accident prevention. To also be aware of the effects of accident cost on profits. - To be responsible of maintaining sanitation and housekeeping; to insure cleaning routines are adhered and standard are at it’s best and in compliance with the 39 point checklist. - To be responsible for the execution of all associate reviews & appraisals in a professional & timely manner. - Responsible for Conception of 15 minutes Training Schedule and proper execution of training on a daily basis. - Responsible for Staff development through proper training programmes and periodic review of performance. - Maintain all S.O.P. and L.S.O.P. - To conduct a pro-active preventive maintenance inspection (Outlet Inspection) on a monthly basis. - Promote inter-departmental relations through candid communications channels. - To practice “OPEN DOOR” policy to all associates. To be aware of competitors in the market and complete a competition analysis on a quarterly basis. - To respond to guest enquiries or concerns within 24 hours in what is deemed the most appropriate medium e.g. telephone calls, letter etc. - Attend and chair all the management and associates meeting. - To use Total Quality Management as a way of improving standards and service for our guests and internal customers. - To LEAD BY EXAMPLE and to have a “hands on” approach to motivate our associates to excel. - Comply with any reasonable requests given by an Executive Committee Member. - Enforce Marriott’s Principal of Hospitality at all times. - Don’t expect-inspect. - Be a positive and approachable Team player and have always “CAN DO ATTITUDE”. - Cash/Bank Handling · Process all payment methods in accordance with Accounting procedures and policies. · Follow property control audit standards and cash handling procedures (e.g., blind drops). · Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. · Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. · Transport bank to/from assigned workstation, following security procedures. · Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times. - To ensure and follow established procedures and compliance as per LSOP guidelines. - Any other duties as may be assigned from time to time. JOB REQUIREMENTS - Minimum in Diploma of Hotel Management or Hotel Services - At least 5 years of F&B Supervisory level - Process great leadership skills & communication skills - Able to adapt into a fast-paced environment - Knowledgeable in handling budget & cost control - Able to start work within short notice period

POSITION SUMMARY - Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. - No matter what position you are in, there are a few things that are critical to success – ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts – to get it right for our guests and our business each and every time. JOB DUTIES & RESPONSIBILITIES Safety and Security: - Complete appropriate safety training and certifications to perform work tasks. - Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. - Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. - Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. - Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS). - Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). - Maintain awareness of undesirable persons on property premises. - Support all co-workers and treat them with dignity and respect. Policies and Procedures: - Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. - Follow company and department policies and procedures. - Perform other reasonable job duties as requested by Supervisors. - Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. - Protect the privacy and security of guests and coworkers. Guest Relations: - Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. - Anticipate and address guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. - Assist other employees to ensure proper coverage and prompt guest service. - Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. Communication: - Speak to guests and co-workers using clear, appropriate and professional language. - Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. - Support all co-workers and treat them with dignity and respect. Physical Tasks: - Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. - Reach overhead and below the knees, including bending, twisting, pulling, and stooping. - Stand, sit, or walk for an extended period of time or for an entire work shift. Housekeeping Protocol: - Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs and preventative maintenance issues. - Respond promptly to requests from guests, Front Desk, or At Your Service requests. - Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards. - Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed. - Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk. - Comply with quality assurance expectations and standards. - Return cart to designated area at the end of shift. - Clean and organize items stored in laundry room, supply/storage closets, linen room, and/or uniform room. - Fold cleaned linen into designated size, either by hand or using folding machine. - Perform other reasonable duties as requested. Guest Rooms, Villas, and Suites: - Check that all appliances are present in the room and in working order (e.g., hair dryer, TV, remote, microwave). - Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror. - Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door). - Enter guest rooms following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering. - Limit access to guest rooms while cleaning by following departmental procedures. - Remove trash, dirty linen, and room service items from room and balcony/patio. - Replace dirty linens (e.g., sheets, pillow cases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards. - Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards. - Report missing hotel/resort property and damages to room to manager/supervisor. Laundry and Runner: - Identify all the different types of linens and uniforms including casual labour - Ensure the correct procedures to issue new uniform and resignee’ uniforms - Identify and rectify uniform that requires alteration/repair and offer basic tailoring services - Manage missing uniforms, condemn linens/uniforms, F&B linens - Understand the different charges for guest laundry - Collection of laundry from guest room (e.g check laundry chit, guest's instructions, bulk laundry, check defect) - Delivery of laundry to guest's room (e.g do not disturb, room change) - To ensure that all guest request are send in prompt and timely manner - To ensure all broken or damaged items are kept and properly recored - To maintain cleanliness and tidiness of storage and store room - Understand how to make up the bed for Sofa bed, Extra bed, Baby cot/crib - To be able to know on baby items (e.g baby cot, baby bottle sterilizer, baby blanket, baby amenity, soft toy) and special guest request items (e.g Types of pillows, Humidifier/Dehumidifier) - Any other duties as may be assigned from time to time. JOB REQUIREMENTS - Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field. - 1 year of relevant working experience in handling Hotel Housekeeping & Laundry Operations. Fresh graduates are welcome too. - Rotating shift work basis, including weekends commitment. - Passionate in hospitality industry. - Great customer service & interpersonal skills. - Great teamwork. - Able to start work within short notice period.

JOB SUMMARY - Directly responsible to the Banquet Manager for the performance of all hourly banquet food and beverage servers and is the personal representative of all Singapore Marriott Tang Plaza Hotel to banquet guests. As such, is expected to coordinate all aspects of room or facilities set-up and food and beverage service so that all efforts are directed towards guest satisfaction, the achievement / maintenance of Division Catering Standards and profit maximization. - Also responsible for adhering to all guest contact activities in a cordial, efficient and professional manner at all times. To ensure a safe working environment and where necessary make repair orders with follow-up. To maintain a positive attitude towards the Hotel and the job being performed. To also maintain a cooperative, team-like attitude in working with supervisors and fellow employees to help achieve our common goals of maximizing guest satisfaction and profit margins. - To also cooperate with Banquet Manager to carry out and conduct training for service staff and at all times to represent the Hotel in accordance to company standards of dressing, grooming and hygiene. To contribute to a positive Associate Engagement Survey departmental result by being proactive in all aspects of departmental and interdepartmental issues. To report punctually for work. JOB DUTIES AND RESPONSIBILITIES - Attends daily BEO meeting and discusses plan of actions for same and next day with Director of Banquet Operations. - Ensure that the department complies with Catering Standard Operation Procedure. - Review menu or service (BEO) with Catering Managers and Banquet Chef on a daily basis. - Communicates any additional set-up requirements with staff. - Coordinates all food requirements with the Kitchen, including accurate counts for preparation and plating. - Coordinates all liquor requirements with the Beverage Controller and Banquet Bar Captain. - Assigns work / functions to Service Staff and Captains. - Maintains up-to-date details on banquet functions and communicate changes to Service staff. - Coordinates with Event Organizers to ensure smooth operations - Responsible for any ongoing training of captains and waiters which is necessary to maintain our standards of service and profit margins. - Responsible for labour costs of all service employees, therefore supervises the scheduling of permanent and part-time employees and review schedules in terms of coverage and adherence to budget guidelines. - Communicates with Catering Managers and Coordinators in obtaining menu guarantees and guests’ comments. - Directly supervises the work of banquet captains and personally observe the performance of service personnel. - Supervises Service personnel to follow Energy Conservation and Accident / Security guidelines for all associates departmental and interdepartmental. - Responsible for setting all types of equipment including Buffet Tables and decoration by always improving Department standards. - Prepare and close function checks including guest signed banquet check and Beverage Requisition Form for the particular function. - Responsible for excellent service standards and maintaining Event Satisfaction Survey to meet the hotel’s goal - Follows Banquet micros checks procedures - Gets accurate head count after guests seating and communicate to involve departments. - Notifies Banquet Manager of any shortages in regards of equipment or personnel. - Checks all function rooms are completely set-up for next functions or as assigned by another captain or Banquet Manager before sign off for the day - In absence of Banquet Manager, perform his duties. - Responsible for checking and maintaining the casual staff grooming standards - Cash/Bank Handling: · Process all payment methods in accordance with Accounting procedures and policies. · Follow property control audit standards and cash handling procedures (e.g., blind drops). · Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. · Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. · Transport bank to/from assigned workstation, following security procedures. · Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times. - To ensure and follow established procedures and compliance as per LSOP guidelines - Other duties as assigned by Director of Banquet Operations or Banquet Manager. JOB REQUIREMENTS - Candidate must possess at least Professional Certificate/ NiTEC, culinary certificate, or equivalent - Able to cope in a face paced environment - Good team player and team builder