Front Office Executive
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Hotel & Accommodation Services | Front Office | Front Office Officer / Guest Services Officer / Guest Relations Officer / Front Office Agent / Guest Services Agent / Guest Relations Agent
30 BEACH ROAD JW MARRIOTT SINGAPORE SOUTH BEACH SINGAPORE 189763
Job Type:
permanent or full time
Job Suitable For:
#foreveryoung#greatstart#midcareer#newstart#youth#skills-training
Benefits:
health & wellness benefits
free food & beverages
training opportunities
personal development benefits
No. of Vacancies:
2
Job Description
- Handles the check in / out of guest
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
- Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Attend and follow up with guest on guest-related issues.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. - Cash guests' personal checks and traveler's checks, if any
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
- Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Attend and follow up with guest on guest-related issues.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. - Cash guests' personal checks and traveler's checks, if any
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Job Criteria/Requirements
Qualifications:
Higher NITEC
Work Experience Level:
junior level
Must-have skills:
Customer Service Experience, Computer Skills/knowledge, Customer interactive skills
Nice to Have Skills:
NA
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