Guest Relations Manager
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Hotel & Accommodation Services | Front Office | Assistant Front Office Manager / Assistant Operations Manager / Duty Manager / Guest Services Manager / Guest Relations Manager
Job Type:
Full Time,
Permanent
Job Suitable For:
#inclusive#greatstart#newstart#skills-training
Benefits:
flexible work hours
health & wellness benefits
free food & beverages
overseas opportunities
training opportunities
No. of Vacancies:
1
Job Description
erves as the Manager on Duty to oversees all aspects of the guest relations function to achieve the highest possible guest satisfaction to current and future VIPs. Ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program.
Job Criteria/Requirements
Qualifications:
Degree
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