Guest Service Agent (F&B)
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Food Services | Food and Beverage Service | Server / Service Crew / Runner / Kitchen Assistant
Job Type:
Full Time,
Permanent,
Career Conversion Program (GOVERNMENT SUPPORT),
Mid-Career Attachment (GOVERNMENT SUPPORT)
Job Suitable For:
#inclusive#midcareer#freshgrads#skills-training#LTVP
Benefits:
health & wellness benefits
free food & beverages
training opportunities
personal development benefits
No. of Vacancies:
4
Job Description
JOB SUMMARY
Responsible for the smooth operation at the F&B outlets daily by carrying out all job tasks effectively and efficiently. To provide delightful dinning experience for guests through delivering excellent service.
JOB DUTIES AND RESPONSIBILITIES
- Perform all restaurant operation activities during designated shift
- Ensure all mis-en-place are done properly and timely.
- Check cleanliness of restaurant area and ensure sufficient stock of condiments at all times
- Possess good food & beverage knowledge and perform upselling constantly through active recommendation or suggestive selling during order taking.
- Perform cashiering and adhere to all procedures.
- Ensure proper table setting according to order and all standard condiments are present on the table.
- Maintain good guests and associates relations.
- Attend daily roll call / 15 minutes training.
- Anticipate guests’ needs and know regular guests’ special requirements/preferences; follow up with guests constantly for any additional order or request.
- Adhere to all S.O.P and L.S.O.P. at all times
- Perform proper handling and taking over of shifts.
- Promote good inter-departmental relations through open communication.
- Follow the 5 golden rules strictly:
· Practice Marriott Principles of Hospitality.
· Practice upselling through suggestive selling or recommendation.
· Repeat the orders taken
· Key in micros.
· Check to ensure orders are served correctly and promptly.
- Understand and practise empowerment principles to ensure guest satisfaction.
- Be an aggressive team player and possess a ”CAN DO ATTITUDE”
- Conduct opening and closing of wine inventories.
- Requisite all necessary stock to par accordingly.
- Work in various F&B outlets per assigned by Asst Restaurant/Restaurant Manager from time to time.
- Cash/Bank Handling:
· Process all payment methods in accordance with Accounting procedures and policies.
· Follow property control audit standards and cash handling procedures (e.g., blind drops).
· Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
· Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
· Transport bank to/from assigned workstation, following security procedures.
· Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.
- To ensure and follow established procedures and compliance as per LSOP guidelines.
- Any other duties as may be assigned from time to time.
JOB REQUIREMENTS
- Minimum GCE 'N' levels
- Great conversational skills and teamwork-oriented
- Positive outlook and outgoing personality
- Previous serving experience is a big plus
Responsible for the smooth operation at the F&B outlets daily by carrying out all job tasks effectively and efficiently. To provide delightful dinning experience for guests through delivering excellent service.
JOB DUTIES AND RESPONSIBILITIES
- Perform all restaurant operation activities during designated shift
- Ensure all mis-en-place are done properly and timely.
- Check cleanliness of restaurant area and ensure sufficient stock of condiments at all times
- Possess good food & beverage knowledge and perform upselling constantly through active recommendation or suggestive selling during order taking.
- Perform cashiering and adhere to all procedures.
- Ensure proper table setting according to order and all standard condiments are present on the table.
- Maintain good guests and associates relations.
- Attend daily roll call / 15 minutes training.
- Anticipate guests’ needs and know regular guests’ special requirements/preferences; follow up with guests constantly for any additional order or request.
- Adhere to all S.O.P and L.S.O.P. at all times
- Perform proper handling and taking over of shifts.
- Promote good inter-departmental relations through open communication.
- Follow the 5 golden rules strictly:
· Practice Marriott Principles of Hospitality.
· Practice upselling through suggestive selling or recommendation.
· Repeat the orders taken
· Key in micros.
· Check to ensure orders are served correctly and promptly.
- Understand and practise empowerment principles to ensure guest satisfaction.
- Be an aggressive team player and possess a ”CAN DO ATTITUDE”
- Conduct opening and closing of wine inventories.
- Requisite all necessary stock to par accordingly.
- Work in various F&B outlets per assigned by Asst Restaurant/Restaurant Manager from time to time.
- Cash/Bank Handling:
· Process all payment methods in accordance with Accounting procedures and policies.
· Follow property control audit standards and cash handling procedures (e.g., blind drops).
· Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
· Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
· Transport bank to/from assigned workstation, following security procedures.
· Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.
- To ensure and follow established procedures and compliance as per LSOP guidelines.
- Any other duties as may be assigned from time to time.
JOB REQUIREMENTS
- Minimum GCE 'N' levels
- Great conversational skills and teamwork-oriented
- Positive outlook and outgoing personality
- Previous serving experience is a big plus
Job Criteria/Requirements
Qualifications:
N' Levels
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