Guest Service Leader (F&B)

JOB SUMMARY
He / She will be responsible for supervising, coaching and coordinating activities of the food Servers as well as looking into the comfort and dining experience of guests. He / She will also handle guests’ complaints during the absence of the manager.

JOB DUTIES AND RESPONSIBILITIES
- Open and close shift in accordance with the manager’s checklists.
- Train, maintain and enforce all Marriott service standards through the use of used records, menus and appropriate training and reference materials.
- Supervise and coach all associates in accordance to Marriott training programme.
- To ensure enough staffing for the operation in all outlets.
- To ensure smooth operation in all areas.
- To ensure proper cashiering and billing procedures are adhered to.
- To help the assistant manager in generating all necessary micros reports for outlets.
- To supervise closing checklist for bartenders.
- To conduct opening inventory and closing inventory of wines.
- To ensure accuracy of associates’ float money stored in safe deposit box.
- Check and oversee cashiers’ closing duties and ensure accuracy.
- Ensure efficient scheduling and represent the outlets for all day to day operations.
- Responsible for updating Leaves / PH / MC of all associates daily.
- To conduct 15 minutes training to all associates on a daily basis.
- Maintain all S.O.P. and L.S.O.P.
- To conduct a proactive preventive maintenance inspection on a monthly basis.
- Promote inter-departmental relations through candid communications channels.
- To keep manager informed should there be a shortage of manpower. To carry out instructions effectively, monitor the staff progress and to pass any information regarding the operations to the manager at all times.
- To be always on the floor during operation hours, to assist the hostess in seating the guests whenever required and to check on guest satisfaction on a regular basis.
- To take charge of assignment planning and schedule associates for their meal breaks.
- Check on the cleanliness of the restaurant area and side stations and to do weekly inspection with the manager.
- Understand and teach empowerment principles to ensure guests’ satisfaction.
- To LEAD BY EXAMPLE and have a “hands on” approach to motivate our associates to excel.
- Maintain fair consistent counselling and/or disciplinary procedures in accordance with Marriott Guarantee Fair treatment.
- Monitor hours, staff overtime on a daily basis for restaurants as it relates to sales and profits.
- Don’t expect, inspect.
- Be an aggressive Team player and have always “CAN DO ATTITUDE”
- Cash/Bank Handling:
· Process all payment methods in accordance with Accounting procedures and policies.
· Follow property control audit standards and cash handling procedures (e.g., blind drops).
· Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
· Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
· Transport bank to/from assigned workstation, following security procedures.
· Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.
- Any other duties as may be assigned from time to time.

JOB REQUIREMENTS
- Minimum GCE 'O' levels and/or Diploma in Hotel Management
- Good interpersonal and communication skills
- Meticulous and attentive to details