The Opportunity We are looking for a dedicated Adviser- Customer Service to be part of our customer service team. You will be part of our highly customer centric team, attending the needs and requirements of our clientele to achieve high levels of customer happiness. Being in a dynamic environment, you are expected to adapt, pick up and apply new skills and knowledge which will be necessary to your success in this role. Responsibilities: • Attend to customers’ requests for bookings, enquiries and complaints through various channels, in a timely manner • Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement • Build sustainable relationships and trust with the customers and really committing to increase customers' engagement level • Follow-up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles • Provide accurate and valid information with appropriate solutions and alternatives to handle customers' requirements and complaints • Capture customers’ feedback on the service levels, and present findings for Management’s review • Assist the Customer Service Manager in evaluating and improving the current practices and processes Requirements: • GCE ‘O’ Levels / NITEC in Automotive Technology • At least 2 years of customer service experience preferrably in the automotive industry • Strong inclination to achieve customer satisfaction through delivering excellent service • Excellent communication skills and enjoys interacting with multiple stakeholders to derive solutions for customer issues

The Opportunity As part of the Finance & Accounts team, you will report to the Assistant Manager – Finance & Accounting. Your responsibilities will include but not limited to the following: Verify and process vendor invoices to ensure that expenditures are recorded and payment processed timely. Review and reconcile supplier statements to purchase ledger balances; liaise with internal/external parties to verify discrepancies identified. Preparation of bi-weekly payment forecast for Treasury. Identify opportunities for process improvements and propose / implement such improvements as appropriate. Process & payment for staff claims. Participate in system implementation projects. Participate in finance month-end / year-end closing Preparation of month-end/year-end audit & Tax schedules and related Journal. Any other ad hoc assignments. Requirements: Candidate should possess at least a Degree/Diploma or professional qualification in Accounting, preferably not less than 3 years of hands-on accounting experience Fast learner, ability to work independently and within given deadlines Great teammate with good interpersonal and communication skills Enthusiastic, focused and committed to do your best Ability to handle ambiguity and confidentiality Strong in MS Office application, specifically in MS Excel skills

The Opportunity We are looking for a dedicated Officer - Customer Service (Part-time) to be part of the Mercedes-Benz customer service team. You will be taking on the boutique sales portfolio. Being in a dynamic environment, you are expected to adapt, pick up and apply new skills and knowledge which will be necessary to your success in this role. The Job: • Provide first-class customer service and knowledgeable insights to customers regarding merchandise in both showroom, roadshows and events • Perform sales transactions and handle customer's enquiries for products • Handle cashiering duties, manage, and keep proper records of daily inventory figures and balance • Ensure stock accuracy with monthly and annual stock takes • Support, assist and to work with the customer service and sales teams to improve customer experience level Requirements: • Minimum GCE ‘O’ Levels and above with preferably at least 2 years of retail service experience • Demonstrate good communication skills with excellent customer service attitude • Besides being well-versed in English, fluency in Chinese/ local dialects will be advantageous in order to liaise with Chinese-speaking associates • Candidate will be on a roster schedule and will need to commit on both weekends and Public Holidays, off days will be on weekdays

The Opportunity You will be part of the Business Services Division, mainly responsible for assisting in aftersales support for Sales team in vehicle registration process. • Issuing receipts for payment by customers • Allocate New car to customer in system • Use Car trade-in documents processing • Prepare New Car registration documents • Prepare CPO documents • Any other administrative duties as assigned by the superior Requirements: • Minimum GCE 'O' Level with relevant administrative experience • Proficient in MS Office • Meticulous and detailed oriented, especially when handling voluminous paperwork. • Great teammate with good interpersonal and communication skills • Enjoys learning and working in a high-energy and performance driven environment • Enthusiastic, focused and committed to do your best • Ability to handle ambiguity and confidentiality • Understands and strikes a balance between being an individual and a team member

The Opportunity We are looking for a dedicated Officer - Customer Service to join our customer service team. You will be part of our highly customer centric team, attending the needs and requirements of our clientele to achieve high levels of customer happiness. Being in a dynamic environment, you are expected to adapt, pick up and apply new skills and knowledge which will be necessary to your success in this role. RESPONSIBILITIES: • Ensure after-sales support to customers by providing high quality level of customer service (e.g, receive and respond to customer queries, attend to customer needs, replenish refreshment supply) • Using in-house system to update all booking appointment of servicing and repairs • Process job order and ensure effective flow of information from customers to workshop and vice versa • You are to respond promptly and direct customer requests and issues to the designated resource, follow up on customer interactions • Maintain record of all security passes to ensure rightful collection of serviced car • You are entrusted to handle cashiering duties, manage and keep proper records of daily payments received • You will provide assistance and work together with your teammates to improve the customer experience level Requirements: • Minimum GCE 'O' Level with at least 2 years of customer service experience • You should demonstrate excellent interpersonal and communication skills with excellent customer service attitude • Proficient in MS Office and meticulous with numbers and details • Strong inclination to achieve customer happiness through delivering excellent service, and enjoys interacting with multiple partners to derive solutions for customer issues • Well versed in English; fluency in Chinese/ local dialects will be helpful in order to liaise with Chinese speaking associates.

The Opportunity We are looking for a dedicated Officer - Admin to join our warranty processing team. To succeed in this role, you should be a self-starter, passionate about dedicating to be part of a dynamic team, be able to adapt to shifting priorities, pick up and apply new skills and knowledge in an energising environment in a positive manner. RESPONSIBILITIES: • Your primary role will be to process and submit all warranty claims within the submission deadlines • To perform corrections and resubmission of rejected claims within stipulated time • Assess and monitor pending warranty cases and ensure submission to be completed within the given period • Evaluate database and complete all data entry for warranty claims and filings • You will handle warranty parts scrapping exercise on a monthly basis • Generate various warranty claims submission reports from the system for service centres on a regular basis • You will also liaise with Brand Principal and the respective internal customers on matters pertaining to warranty matters • Provide assistance and guidance in relates to warranty issues • Given any other duties from time to time Requirements: • Minimum GCE 'O' Level with relevant administrative experience in automotive warranty process • Proficient in MS Office and meticulous with numbers and details oriented • Good interpersonal and communication skills • Enjoys learning and working in a high-energy and performance driven environment • Enthusiastic, focused and committed to do your best • Ability to handle ambiguity and confidentiality • Understands and strikes a balance between being an individual and a team member

The Opportunity This will be an exciting new frontier with Multi Franchise Operations as a Product Specialist. Working closely with the Sales team on product enquiries, presentation and delivery duties, you will support the Sales team through enthusiastic and convincing communication of the product details, creating high awareness of and excitement about the functions and configuration to the customers. The Product Specialist will also address the customers’ questions and demonstrates vehicle features as well as assisting them to select the vehicle that best suits their needs. You will also conduct internal product training so as to improve the general product knowledge with updates and knowledge tests for the Sales team. As a member of our team, you will be expected to be very well-informed and knowledgeable about the automotive market, product knowledge, accessories, technologies, features and functions. Requirements: Preferably well-versed in EV /technical know-how Preferably equipped with the knowledge of the automotive industry and competitor environment Possess good communication and interpersonal skills Ability to present and engage a group of audience Ability to work independently with strong analytical and planning skills Tech-savvy with working knowledge of computer skills and mobile devices Have a passion for cars Possess a valid Class 3 driving licence

The Opportunity We are looking for a dedicated Service Ambassador to be part of our Mercedes-Benz customer service team. You will be part of our highly customer centric team providing excellent customer service that is representative of the Mercedes-Benz brand. Being in a dynamic environment, you are expected to adapt, pick up and apply new skills and knowledge which will be necessary to your success in this role. RESPONSIBILITIES: • First point of contact to greet and welcome all visitors and walk-in customers promptly • Ensure after-sales support to customers by providing high level of customer service (e.g, attend to customer needs, replenish refreshment supply) • Attend to incoming calls, handle general enquiries and channel customers to the right person-in-charge • Handle all customers' appointment bookings for service and repairs promptly • Process job order and ensure effective flow of information from customers to workshop and vice versa • Assist in the procedures for customers' collection of vehicles when the service / repair jobs are completed • Maintain proper and accurate documentation to ensure rightful collection of vehicles after servicing • Manage and promote boutique accessories and assist customers in enquiries on boutique sales Additional for cashier function (if applicable) • Ensure collected payments received are submitted to the Account department daily • Updating of all payments received in the system Requirements • Minimum GCE ‘O’ Levels with at least 1 year of customer service experience • Demonstrate good interpersonal and communication skills • Proficient in MS Office; Meticulous with numbers and details. • Well versed in English; fluency in Mandarin will be advantageous in order to liaise with Chinese-speaking associates.