Service Ambassador (Based at Alexandra)
Login to view salary
Others - Customer Service | Customer Service | Customer Support / Customer Care / Customer Service Representative
Job Type:
Full Time
Job Suitable For:
#nohashtag#skills-training
Benefits:
health & wellness benefits
training opportunities
personal development benefits
No. of Vacancies:
1
Job Description
The Opportunity
We are looking for a dedicated Service Ambassador to be part of our Mercedes-Benz customer service team. You will be part of our highly customer centric team providing excellent customer service that is representative of the Mercedes-Benz brand. Being in a dynamic environment, you are expected to adapt, pick up and apply new skills and knowledge which will be necessary to your success in this role.
RESPONSIBILITIES:
• First point of contact to greet and welcome all visitors and walk-in customers promptly
• Ensure after-sales support to customers by providing high level of customer service (e.g, attend to customer needs, replenish refreshment supply)
• Attend to incoming calls, handle general enquiries and channel customers to the right person-in-charge
• Handle all customers' appointment bookings for service and repairs promptly
• Process job order and ensure effective flow of information from customers to workshop and vice versa
• Assist in the procedures for customers' collection of vehicles when the service / repair jobs are completed
• Maintain proper and accurate documentation to ensure rightful collection of vehicles after servicing
• Manage and promote boutique accessories and assist customers in enquiries on boutique sales Additional for cashier function (if applicable)
• Ensure collected payments received are submitted to the Account department daily
• Updating of all payments received in the system
Requirements
• Minimum GCE ‘O’ Levels with at least 1 year of customer service experience
• Demonstrate good interpersonal and communication skills
• Proficient in MS Office; Meticulous with numbers and details.
• Well versed in English; fluency in Mandarin will be advantageous in order to liaise with Chinese-speaking associates.
We are looking for a dedicated Service Ambassador to be part of our Mercedes-Benz customer service team. You will be part of our highly customer centric team providing excellent customer service that is representative of the Mercedes-Benz brand. Being in a dynamic environment, you are expected to adapt, pick up and apply new skills and knowledge which will be necessary to your success in this role.
RESPONSIBILITIES:
• First point of contact to greet and welcome all visitors and walk-in customers promptly
• Ensure after-sales support to customers by providing high level of customer service (e.g, attend to customer needs, replenish refreshment supply)
• Attend to incoming calls, handle general enquiries and channel customers to the right person-in-charge
• Handle all customers' appointment bookings for service and repairs promptly
• Process job order and ensure effective flow of information from customers to workshop and vice versa
• Assist in the procedures for customers' collection of vehicles when the service / repair jobs are completed
• Maintain proper and accurate documentation to ensure rightful collection of vehicles after servicing
• Manage and promote boutique accessories and assist customers in enquiries on boutique sales Additional for cashier function (if applicable)
• Ensure collected payments received are submitted to the Account department daily
• Updating of all payments received in the system
Requirements
• Minimum GCE ‘O’ Levels with at least 1 year of customer service experience
• Demonstrate good interpersonal and communication skills
• Proficient in MS Office; Meticulous with numbers and details.
• Well versed in English; fluency in Mandarin will be advantageous in order to liaise with Chinese-speaking associates.
Job Criteria/Requirements
Qualifications:
O' Levels
Must-have skills:
Customer service orientated
Employer Profile
