Officer - Customer Care
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Others - Customer Service | Customer Service | Customer Care Representative / Client Service Associate
Job Type:
Full Time
Job Suitable For:
#nohashtag#skills-training
Benefits:
health & wellness benefits
training opportunities
personal development benefits
No. of Vacancies:
1
Job Description
The Opportunity
You will be a member of Cycle & Carriage Singapore sitting in the Customer Contact Centre (CCC). Reporting to the Contact Centre Manager, you will be the first point of contact for our phone-in customers. You will need to respond promptly to enquiries / feedback / complaints and facilitate the end-to-end resolution of issues while anticipating our customers' needs in a timely manner. Throughout the process, you will have to liaise and work with multiple internal stakeholders to resolve customer cases. To be successful in this role, you should be well versed in handling challenging customer situations, have a good command of the English language, able to speak fluently, and have the passion to deliver good customer service.
Requirements:
Possess minimum ‘N’ or ‘O’ level with 1-2 years of customer service experience
Background in automotive / service / hospitality industry will be an added advantage
Pleasant personality, good communication and listening skills to communicate credibility and with confidence
Pleasant voice with a good command of the English language
Excellent team player
Good time management skills in ensuring completion of tasks
Proficient in MS Office applications & comfortable working with multiple IT systems
Open to work / workplace transformation and able to adapt to changes
Passionate about customer service and has a customer-centric mindset
You will be a member of Cycle & Carriage Singapore sitting in the Customer Contact Centre (CCC). Reporting to the Contact Centre Manager, you will be the first point of contact for our phone-in customers. You will need to respond promptly to enquiries / feedback / complaints and facilitate the end-to-end resolution of issues while anticipating our customers' needs in a timely manner. Throughout the process, you will have to liaise and work with multiple internal stakeholders to resolve customer cases. To be successful in this role, you should be well versed in handling challenging customer situations, have a good command of the English language, able to speak fluently, and have the passion to deliver good customer service.
Requirements:
Possess minimum ‘N’ or ‘O’ level with 1-2 years of customer service experience
Background in automotive / service / hospitality industry will be an added advantage
Pleasant personality, good communication and listening skills to communicate credibility and with confidence
Pleasant voice with a good command of the English language
Excellent team player
Good time management skills in ensuring completion of tasks
Proficient in MS Office applications & comfortable working with multiple IT systems
Open to work / workplace transformation and able to adapt to changes
Passionate about customer service and has a customer-centric mindset
Job Criteria/Requirements
Qualifications:
O' Levels
Must-have skills:
1-2 years of customer service experience (email / call)
Nice to Have Skills:
Call centre experience
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