Advisor - Customer Service (Based at Alexandra Road)

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Others - Customer Service | Customer Service | Customer Support / Customer Care / Customer Service Representative
Job Type:
Full Time
Job Suitable For:

health & wellness benefits

training opportunities

personal development benefits

No. of Vacancies:


Job Description
The Opportunity

We are looking for a dedicated Adviser- Customer Service to be part of our customer service team. You will be part of our highly customer centric team, attending the needs and requirements of our clientele to achieve high levels of customer happiness. Being in a dynamic environment, you are expected to adapt, pick up and apply new skills and knowledge which will be necessary to your success in this role.


• Attend to customers’ requests for bookings, enquiries and complaints through various channels, in a timely manner
• Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement
• Build sustainable relationships and trust with the customers and really committing to increase customers' engagement level
• Follow-up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
• Provide accurate and valid information with appropriate solutions and alternatives to handle customers' requirements and complaints
• Capture customers’ feedback on the service levels, and present findings for Management’s review
• Assist the Customer Service Manager in evaluating and improving the current practices and processes

• GCE ‘O’ Levels / NITEC in Automotive Technology
• At least 2 years of customer service experience preferrably in the automotive industry
• Strong inclination to achieve customer satisfaction through delivering excellent service
• Excellent communication skills and enjoys interacting with multiple stakeholders to derive solutions for customer issues
Job Criteria/Requirements

O' Levels

Must-have skills:

2 years of customer service experience; Basic knowledge about cars

Nice to Have Skills:

CS in automotive industry, Able to communicate & upsell effectively

Employer Profile

Cycle & Carriage Industries Pte Ltd

Cycle & Carriage is a leading automotive group in Southeast Asia. We distribute, retail and provide aftersales services for new and used vehicles in Singapore, Malaysia and Myanmar. In Singapore, Cycle & Carriage carries Mercedes-Benz, Mitsubishi Motors, Kia, Citroën, DS Automobiles, Maxus vehicles, retails used cars under its Republic Auto brand, and distributes BYD electric forklifts. Cycle & Carriage is a member of the Jardine Cycle & Carriage Group.