• To carry out the daily deployment duties and specified tasks at the different duty points. • Smile & Greet all incoming and exiting patients/visitors • Assist to open/close arriving/departing vehicles at the front lobby • Proactive assistance to arriving/departing patients/visitors (wheelchair, trolley etc) • Provide directional assistance by assisting in taxi call services, wheelchair/portering coordination • Ensure smooth flow of vehicles on the road, in the carparks and coordination of taxi flow and service • To assist in the efficient running of, and in all matters relating to car park management. • Ensure and administer Key, Card Access Control & Administration and Contractor Management (Pass issue) • CCTV review and recording • Incident Management (E.g fire, emergency activation) • Attending to Code Black Triggers (Violent Patient, Crowd Control, Suicide, Crime etc) • Foot Patrol (Internal & External) • When tasked as 2nd I/C, Security Officers will assist the Senior Security Officers/Supervisors in the deployment and management of the duties and tasks during • To render security, support for ad-hoc situations – e.g. VIP visits, emergency situation, etc. • Perform any other duties assigned by Supervisor.

Job Purpose As a Patient Service Associate, you will deliver friendly, efficient customer service and build positive relationships by creating a warm and welcoming atmosphere for all patients. You are the key personnel in helping patients navigate through our healthcare systems, resolve their queries, promote and educate health services and provide excellent patient care and satisfaction. You will work closely with healthcare professionals in an inclusive and collaborative workspace to propel NUHS service excellence to a higher level. Duties and Responsibilities • Assist patients with registration and payment via app and self-service kiosk. • Advise patients on the applications available in the OneNUHS app. • Ensure effective coordination of care in providing a seamless patient experience journey at outpatient services. • Provide hassle-free experience in handling patients’ enquiries such as appointments, payment, co-ordination of services, etc via email or phone as required. • Provide chaperone assistance and assist in simple clinic procedures in the consultation room. • Assist in administrative and technical support in teleconsultation services. • Provide a pleasant environment in ensuring operational readiness of clinic in overall décor, cleanliness, updated materials, etc. • Participate in service quality initiatives. Requirements • Minimum GCE “N” Levels. • Able to work at least 21 hours per week between Monday to Friday. • Proficient in computer skills. • Team player with good interpersonal and communication skills. • Pleasant and friendly disposition. • Possess service-oriented mindset and proactive in engaging with people. • Able to multi-task and work in a fast-paced environment.

• To perform routine housekeeping duties (cleaning of bathrooms and toilets, cleaning of floor, furniture, bed making) in the assigned area • To clean discharged beds and isolation rooms • To perform periodic cleaning according to schedule (e.g. high dusting, curtain changing, deep floor scrubbing) • To take food orders from patients and liaise with kitchen • To verify and serve meal trays against patient listing. • To ensure dietician’s guidelines are observed and specific therapeutic diet needs are correctly met • To liaise with nurses and kitchen on missing or incorrect meals • To collect consumed meal trays from patients • To perform other ad-hoc duties assigned by Supervisor • To ensure wards and non-ward areas are kept clean at all time • To ensure patients are served with correct meals