Main Responsibilities Report to the Restaurant Manager Support and assist the Restaurant Manager in managing the restaurant Monitor labour and F&B costing matters Conduct daily checklist Take order, clearing and table setting Constantly obtain customer feedback during operations to ensure satisfaction Lead a team of captain/service crew to ensure the smooth operations of the restaurant Handle cashiering duties Assist in bi-monthly stock take Assist to do banking duties Constantly motivate & cultivate a team spirit in the restaurant Maintain utmost service standards and discipline/grooming among the service staff Guide and train new/existing Service Crew Adhere to company’s standard operating procedures Deputise in the absence of the Managers Any other appropriate duties and responsibilities as assigned Requirements Strict sense of hygiene and safety standards Candidate must have strong command of both Mandarin & English in order to communicate and introduce menu items to customers Strong public relations skills Excellent interpersonal & communication skills A strong leader & team player Demonstrate commercial capability to deliver profit, control costs and build customer loyalty Exceptional communication skills and the leadership capability to create a winning team

Main Responsibilities Achieve revenue goals by developing and executing sales and marketing plans, including building sales through telephone calls, networking, marketing the entire restaurant and functioning as a public relations spokesperson to promote the restaurant locally Cultivate customer accounts and to develop future and repeat business contributing to the profitability of the restaurant Build relationships with a network of potential customers and develop possible business opportunities Analyse local market trends and competitor activity to identify business leads Receive and convert incoming enquiries to achieve targets and maximize revenue Demonstrate a thorough understanding of all facilities and services provided within the restaurant and identify opportunities for up-selling and promoting when appropriate Cooperate with other service staff in the restaurant to create an exceptional customer experience and ensure a very high level of customer service is constantly maintained Serve as the main point of contact for VIP customers and ensure the restaurant staff is fully briefed on their requirements Build strong relationships with customers in order to gain full understanding of their needs and work to serve them effectively Manage, record and resolve customer complaints in a prompt and professional manner Assist in the efficient running of the day to day restaurant operations Ensure positive customer service in all areas, taking any and all appropriate actions to turn dissatisfied customers into return customers. Work with management to meet higher sales targets Adhere to company’s standard operating procedures Lead, guide and motivate staff to maintain high level of customer service standards Maintain and analyse performance records of restaurant operation to identify and address potential issue areas of restaurant operations Administrate all paperwork effectively Assist in conducting bi-monthly stock take Handle cashiering duties, daily sales collection, cashiers float and petty cash claims and control Perform banking duties Update GRN and perform e-Procurement Collect e-feedback from customers using iPad Upsell desserts to customers Upsell promotion and PGR membership Any other duties and responsibilities as assigned Requirements Minimum 5 years of relevant experience with 2 years in hospitality and Sales managerial role Excellent selling and networking capability Knowledge of hospitality Excellent organizational and planning skills Excellent leadership, interpersonal and communication skills Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work under pressure and under own initiative Passion for sales and achieving targets and objectives Passionate about networking and interacting with people Strict sense of hygiene and safety standards Candidate must have basic PC-literacy Candidate must have strong command of both Mandarin & English in order to communicate with customers

Main Responsibilities Report to the Restaurant Manager Assist Supervisors and Managers in ensuring the smooth daily operation of the restaurant Ensure customers have a pleasant and memorable dining experience Constantly obtain customer feedback during operations to ensure satisfaction Monitor setup, maintenance, cleanliness and safety of dining areas Perform duties like ordering, serving, clearing and setting of tables Greet customers as they arrive and showing them to their table Perform opening and closing duties/checklists Promote sales and be familiar with promotions and menu Coordinate food service between kitchen and service crew Attend to customer complaints (if any) To handle cashiering duties Assist in bi-monthly stock take Assist to upsell promotions and PGR membership Constantly motivate & cultivate a team spirit in the restaurant Maintains utmost service standards and discipline/grooming among the service staff Supervise and train the service staff to Restaurant standards of excellence Adhere to company’s standard operating procedures Required to act as Manager on Duty in absence of the Managers & Supervisors Any other appropriate duties and responsibilities as assigned Requirements Minimum 3 years of relevant experience Strict sense of hygiene and safety standards Candidate must have strong command of both Mandarin & English in order to communicate and introduce menu items to customers Strong public relations skills Excellent interpersonal & communication skills A strong leader & team player