Host/Hostess

Job Description

Report to the Restaurant Manager
Uphold the brand image of the restaurant
Keep the stand or reception desk clean and organised at all times
Attend to walk-in restaurant patrons
Greet guests and patrons cheerfully and on the phone
Offer appropriate seating arrangements
Take customers to their table and provide them with a menu
Monitor the customer waiting list and ensuring that the needs of the customers are met while they are waiting
Need to monitor the table rotation and make sure that each member of the wait staff gets a fair amount of tables without giving them too many at once
Need to know which servers you can count on to take extra tables when encountered with overwhelming customers
Need to keep track of which tables are cleaned and available for new customers
Answer and attend to all customer’s phone calls, ensuring all customer concerns are met
Co-ordinate, organise and make reservation arrangements
Carry company’s assigned mobile phone at all times to attend to customer’s phone reservations
Improve the restaurant’s return patrons’ rate
Work closely with the service staff to ensure the smooth operations of the restaurant
Greet good-bye to all of the customers. Check to ensure their dining experience has been pleasant
Adhere to company’s standard operating procedures
Any other appropriate duties and responsibilities as assigned