Senior Executive / Assistant Manager, Service Transformation (Product Development Analyst) As part of Group Service Transformation Office, the Senior Executive/Assistant Manager’s key role is to collaborate with key stakeholders to co-create and implement user-centric digital solutions that leverages on OneNUHS App to deliver Incredible Care in NUHS. Reporting to the Assistant Director, Group Service Transformation, you will: Job Responsibilities Translate the vision of an ideal patient experience into user-centric designs for digital interfaces across service touchpoints Create original layouts and graphic designs to make the digital interfaces more seamless for patients Present concepts and designs to key stakeholders for review and iteration Collaborate with technical business analysts and system specialist teams to deliver digital solutions Coordinate and monitor roll-out of digital solutions across multiple touch-points Collate feedback directly from user feedback channels (app support email and app store reviews) to improve user interface design, product usability and operational workflows Support in ad-hoc/special projects assigned to Group Service Transformation Job Requirements Degree in Business Administration, Marketing, Science, Engineering, Information Technology or equivalent At least 2 years of work experience, preferably in user experience research Agile and innovative mind-set Excellent communication skills in presenting ideas and engaging stakeholders Proactive, with creative problem-solving skills and strong multi-tasking capabilities Up to date on the latest user experience trends, techniques and technologies, preferably with experience in successfully integrating new techniques into solutions Passionate to be part of digital transformation in Healthcare Exhibit the NUHS core values of Teamwork, Respect, Integrity, Compassion, and Patient Centeredness

Senior / Customer Service Associate, Group Contact Centre As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will: Job Responsibilities: Deliver excellent customer service to callers by understanding caller's needs Provide timely, accurate and appropriate information and assistance to address caller's enquiries Book or reschedule appointments based on caller's request Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved Job Requirements: Minimum Diploma in any discipline. (Fresh graduates are welcomed) Preferably 1 to 2 years’ experience in healthcare industry, Contact Centre environment and/or service-related industry Able to communicate fluently in English and Mother Tongue Able to read and write fluently in English Pleasant and cheerful personality with good interpersonal skills Able to adapt to fast pace working environment Computer literate and good typing skills Able to multi-task and work under a stressful environment Willing to work on rotating shifts, including PHs and weekend Working Location: Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy

Manager, Data Governance and Protection Office This role serves as a Manager in the NUHS Data Governance and Protection Office, and reports to the Group Chief Data Governance and Protection Offer (GCDGPO). Job Responsibilities: Lead and manage the Data Policy Team, whose roles and responsibilities are also listed below Develop, review and maintain NUHS Cluster data governance and protection policies to ensure compliance with Singapore's Personal Data Protection Act (PDPA), the Ministry of Health's Health Instruction Manual on Data Protection and other relevant legislation and regulatory requirements Provide timely and accurate data governance and protection advise to NUHS Staff Identify emerging data governance and protection risks and opportunities and develop data policies and guidelines to help NUHS manage such risks or capitalize on opportunities. Scan and be familiar with developments in the data governance and protection domain, including changes in legislation in both local and overseas, decisions and guidelines by PDPC and industry developments. The role will be expected to develop materials from such scanning and assist the GCDGPO and other members of the Group IT and Data team. Review and provide inputs, comments and revisions to Data Sharing Agreements that may be entered into between NUHS and other organizations. Serve as Secretariat to various committees chaired by the GCDGPO Other data related duties as assigned by the GCDGPO Job Requirements: Strong proficiency in the domain of data protection, data governance and PDPA obligations. As the team lead for Data Policy, you will be expected to have a sufficiently string command of data protection obligations, good date/IT governance principles and practices in order to contribute effectively. Good writing and communication skills, with a particular strength in clear and concise policy/technical writing. A significant portion of the work requires the role to articulate their thoughts, policies and strategies in the written format. Ability to manage and prioritize work within a small team, and function as a strong individual contributor as well as team leader. The team is small and strong performers must demonstrate their capability as a subject matter expert. Ability to work independently and takes strong ownership of assigned work. The role is highly focused towards problem-solving, particularly for NUHS Staff that come to us for advice. Strong performers in this role lean forward to help NUHS Staff achieve both their business objectives as well as manage their data protections risks. Self-driven, particularly in the area of self-development and learning. The data protection domain does not have a lot of formal education or programs, and strong performers in this role will need to constantly learn through reading, research and networking.

Manager (Quality & Training Lead), Group Contact Centre NUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University Polyclinics (NUP). As part of the strategic roadmap, the 4 Contact Centres have integrated into one, forming the OneNUHS Group Contact Centre, to handle enquiries, appointment related requests etc. from patients and the public. As the Quality and Training Lead, you will be responsible for continuous process improvement and quality assurance within the OneNUHS Group Contact Centre. You will also be responsible for planning, coordinating and executing training (of processes, products and services) for all staff to ensure consistent delivery of the OneNUHS Contact Centre vision of “Incredible care, anytime, anywhere”. Job Responsibilities: Lead/partner with internal and external users to develop, review and perform continuous process improvement. Lead, develop and drive quality-related activities to build a strong quality culture within the Contact Centre. Develop quality control indicators and implement quality assurance audits. Analyse data/statistics to identify and anticipate issues and trends, and proactively implement improvement programs. Lead and review process improvement initiatives and operational analysis to improve workflows, individual agent and overall Contact Centre performance to ensure that consistent high quality patient experience is delivered. Partner with Institution Leads, Business Analyst and external teams (HR, Quality Improvement Unit, Patient Relations Dept and Specialty Ops teams) to ensure training content and materials are aligned to NUHS and Group Contact Centre’s Vision, Workplans are kept up-to-date. Lead, design and deliver training and coaching programs to meet training effectiveness through regular reviews, patient feedback, call playback and observations, in addition to data analysis on quality and operation performance. Establish skills matrix for all levels of staff and perform Learning Needs Analysis (LNA) for all staff. Highlight gaps and put in place a training plan to close gaps. Job Requirements: At least 2-3 years of working experience in Quality and training-related fields. Experience in QA methodologies, workflow and statistical tools for analyzing processes and data will be an advantage. Experience in a Contact Centre environment will be an added advantage. Strong analytical skills, systematic thought process, ability to think creatively and respond to changes. Meticulous, with ability to multi-task. Good written and oral communication skills. Comfortable communicating cross-functionally in formal and informal settings and able to synthesize information and findings.