Senior / Customer Service Associate, Group Contact Centre
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Others - Customer Service | Customer Service | Customer Service Agent
Job Type:
Full Time,
Contract or Project Basis,
Permanent
Job Suitable For:
#foreveryoung#inclusive#midcareer#freshgrads#skills-training
Benefits:
training opportunities
health & wellness benefits
personal development benefits
No. of Vacancies:
15
Job Description
Senior / Customer Service Associate, Group Contact Centre
As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:
Job Responsibilities:
Deliver excellent customer service to callers by understanding caller's needs
Provide timely, accurate and appropriate information and assistance to address caller's enquiries
Book or reschedule appointments based on caller's request
Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved
Job Requirements:
Minimum Diploma in any discipline. (Fresh graduates are welcomed)
Preferably 1 to 2 years’ experience in healthcare industry, Contact Centre environment and/or service-related industry
Able to communicate fluently in English and Mother Tongue
Able to read and write fluently in English
Pleasant and cheerful personality with good interpersonal skills
Able to adapt to fast pace working environment
Computer literate and good typing skills
Able to multi-task and work under a stressful environment
Willing to work on rotating shifts, including PHs and weekend
Working Location: Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy
As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:
Job Responsibilities:
Deliver excellent customer service to callers by understanding caller's needs
Provide timely, accurate and appropriate information and assistance to address caller's enquiries
Book or reschedule appointments based on caller's request
Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved
Job Requirements:
Minimum Diploma in any discipline. (Fresh graduates are welcomed)
Preferably 1 to 2 years’ experience in healthcare industry, Contact Centre environment and/or service-related industry
Able to communicate fluently in English and Mother Tongue
Able to read and write fluently in English
Pleasant and cheerful personality with good interpersonal skills
Able to adapt to fast pace working environment
Computer literate and good typing skills
Able to multi-task and work under a stressful environment
Willing to work on rotating shifts, including PHs and weekend
Working Location: Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy
Job Criteria/Requirements
Qualifications:
Diploma
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