The incumbent shall be responsible to: - Assess, plan, implement and evaluate care for patients in the appropriate discipline under the direction of the Nurse Clinician in the individual units - Provide high quality patient care in various disciplines by performing clinical procedures that will meet the patients’ immediate physical and emotional needs

The incumbent shall be competent to plan, coordinate and manage all activities of Group Biomedical Engineering Department, in particular to the Performance and Delivery Pillar of Group BME. This includes engineering and administrative support to HOD-Group BME, group functions and institution operations to provide safe and reliable medical equipment to all patient care areas across NUHS campuses. You will be responsible for the following: Determine KPIs for Institution Teams Monitor KPIs and consolidate vendor performance across NUHS Institution Teams on a monthly basis Set benchmark/threshold for performance intervention and to flag out when needed Engage and work with Institution Teams for root cause analysis on unsatisfactory KPIs and service recovery Monitor to close performance gap Assist HOD in the preparation of monthly reports for the department. Activate the relevant stakeholders and follow up promptly in the event of CMMS or RTLS downtime Review and propose solutions for the tracking and management of data in CMMS or RTLS Be involved in discussions for work flow processes that taps on CMMS or RTLS Evaluate the systems’ performance and make recommendations / to budget for system enhancement Review End-of–Life (EOL) notifications from vendors and promptly update of information in CMMS Notify Institution Teams of EOL information on a monthly basis, for dissemination to end users Generate data and provide recommendation to Finance and end users for Medical Device replacement Perform data analysis of data for preventive, predictive and comparative purposes Make recommendations to Pillar and Institution Teams based on the assessed data, for continued improvement of workflow processes and functions Plan commissioning, preventive maintenance and calibration schedules Ensure smooth implementation of the preventive maintenance and calibration programs Formulate and review calibration and preventive maintenance protocols Carry out investigation for medical equipment related incidents and put up report Assess medical equipment put up for condemnation by end users Supervise and co-ordinate work performed by external contractors Provide guidance to Senior/Engineering Assistants in their work Organise and prepare presentation materials on request from HOD-Group BME or senior management Provide technical advisory to end users and senior management on medical equipment related issues Perform any other duties as assigned Job Requirements Min Diploma in Electronics or in relevant Engineering course, preferably with experience in service and maintenance of medical equipment

The incumbent shall be responsible for: • Counter Duties & Customer Service • Visitor Management • Patient’s Movement Management • Appointment Scheduling • Financial Counselling • Death Registration • Billing & Financial Related Duties The Requirements • Minimum GCE 'N' level • Previous experience in a healthcare setting or customer oriented environment will be an advantage • Willing to work 3 shifts, morning, afternoon and night, including weekends and public holidays

• Collection of payment for discharging patients • Conducting financial counselling for inpatient stay/charges • Performing discharging procedures for patients • Filing of patient records and obtaining Specialist Outpatient Clinic (SOC) appointment for Inpatient patients Job Requirement: • Minimum GCE ‘N’ Level • Preferably 1-year experience in customer-related / front desk • Excellent interpersonal and communication skills, able to work with all levels of staff • Strong organisational skills, independent, meticulous and possess initiatives • Strong passion to serve the patients • Willing to work 2 rotating shifts including weekends and public holidays

To perform bed allocation on systems, complying to Key Performance Indicator (KPI) Work closely with different departments and update the status of bed availability. To monitor and manage bed allocation Attend to enquiries and follow up on bed requests. To assist in the preparation of hospital bed census and reporting when required Ad-hoc others admin duties in the department.

The incumbent shall be responsible for: Counter Duties & Customer Service Visitor Management Patient’s Movement Management Appointment Scheduling Financial Counselling Death Registration Billing & Financial Related Duties Job Requirements • Minimum GCE 'N' level • Previous experience in a healthcare setting or customer oriented environment will be an advantage • Willing to work 3 shifts, morning, afternoon and night, including weekends and public holidays

The incumbent will be the ambassador of the organisation for providing excellent patient service to our customers and shall be responsible to: Assist in the collection of payment for discharging patients Conduct financial counselling for inpatient stay/charges Perform discharging procedures for patients Obtain follow up appointment for Inpatient patients Help in additional responsibilities as assigned by supervisors Requirement: Minimum GCE N Levels with 1 year of working experience in customer service Excellent interpersonal and communication skills, able to work with all levels of staff Strong passion to serve the patients Willing to work 2 rotating shifts, including weekends and public holidays

As a front line professional manning the first touch-points in the hospitals, the incumbent will play a vital role in providing excellent customer service to patients and visitors at the lobby and visitor registration counters. The Challenges The incumbent shall be responsible to: Register visitors / next-of-kin Ensure smooth flow of visitor gantry operations Provide way-finding and wheelchair assistance Handle feedback and provide service recovery Maintain database in Visitor Management System (VMS) The Requirements Minimally GCE 'N' levels Preferably 1-year experience in customer-related/front desk Excellent interpersonal and communication skills, able to work with all levels of staff Strong organisational skills Independent, meticulous and possess initiatives Strong passion to serve the patients Able to communicate fluently in English and a Second Language Able to work weekends, public holidays Comfortable to work 2 rotating shifts (morning & afternoon)

You will provide administrative and logistical support in the Union's office. This involves office administration, attending to queries on Union membership related matters, basic advice and guidance to members on IR related enquiries, processing of administrative claims and forms, coordination of meetings, updating of databases and providing support in the Union's recruitment programmes, Welfare schemes and other programmes. You may also be assigned with any other ad hoc duties to support Union/HQ events and activities (if necessary). Key Responsibility Areas Activities, Campaigns, and Engagements • Provide administrative and logistical support in organizing regular dialogues and engagements, roadshows, trips, sales of subsidized vouchers and tickets, etc for union members (walk-in/email/call/WhatsApp) Admin • Attend and provide administrative and logistical support in HSEU HQ and NTUC meetings, events, and training courses as required • Coordinate and provide administrative and logistical support for monthly Branch Meetings • Support HR's initiatives where necessary or required • Support HQ events such as Delegates Conferences, D&D, Corporate Planning etc • Any other ad hoc duties as assigned to support HQ and HR corporate events and union activities Industrial Relations (IR) • Put up IR grievance form for cases and document enquiries from members to be passed on to IRO • Demonstrate basic advisory and guidance to members on IR cases and enquiries • Coordinate meetings between member, IRO and Branch Chairperson • Maintain good records of IR cases filed in the office in accordance to the PDPA Act Membership • Processing of new NTUC membership forms and updating of members' personal particulars onto UCEM in accordance to the PDPA Act Recruitment • Initiate and support recruitment efforts (e.g. roadshows and staff orientations) to increase the membership base of SKH • Prepare relevant forms for roadshows and staff orientations • Be familiar and updated with the latest promotions and benefits of union membership • Promote union membership to potential union members Retention • Demonstrate effort to retain members who have expressed intention to terminate their membership • Timely and accurately follow-up with recovery of arrears and termination of membership requests Servicing • Attend to phone calls and walk-ins professionally on union related matters • Collect, tally and record all cash and electronic payment collections accurately and timely for submission to Finance • Timely and accurate processing of membership check-off/GIRO payments and updating records on UCEM • Design posters and share with members upcoming activities through email, social media and other communication tools • Uphold the image of HSEU in all your interactions with members of the public Welfare • Provide administrative support for HSEU Welfare Programmes • Process and follow-up with NTUC GIFT Insurance claims • Process and follow-up for members' application for NTUC U Care Programmes Requirements • Minimum GCE ‘O’ Level/ ‘A’ Level/ Nitec / Diploma with at least 2 years of relevant work experience. • Good communication and interpersonal skills. • Meticulous and able to work independently. • Proficient in Microsoft Office applications e.g. Outlook, Word and Excel.

You will be the voice of the organisation in providing high standards of service to our customers in our 24-hour Contact Centre. Duties include handling of general enquiries, appointment administration and other hotline administrative functions. The Challenges The incumbent shall be responsible to: Provide high standards of service to our customers in our 24-hour Contact Centre Address general enquiries Book appointments Assist in any other hotline administrative functions The Requirements Diploma / ITE or equivalent with relevant experience Preferably with 1 to 2 years of working experience in healthcare industry, contact centre environment and/or service related industry Ability to communicate fluently in English and a Second Language Competent in navigating computer applications Good interpersonal skills Willing to perform night shift (including weekends and public holidays)

Responsibilities The incumbent shall be responsible to: • Attend to hygiene needs of patients who require assistance or are bedbound • Oral feed patients who require assistance with oral feeding • Assist with lifting, moving and transporting of patients • Ensure patients safety and facilitate social-emotional support through suitable activities • Maintain a clean, well-organised and pleasant environment for all patients • Comply with infection control practices when attending to patients • Performs other duties assigned by nurse manager Requirements • No prior patient care experience is required • Minimum qualifications: PSLE or WPLN • Good communication and interpersonal skills • On-the-job training will be provided