Company Overview

Relaxing stays await in Novena, Central Singapore

Courtyard Singapore Novena is conveniently located in Singapore's city center, adjacent to the Novena MRT/subway station and near attractions such as Little India, Gardens by the Bay and Sentosa. Guests at our hotel in the Novena area, Singapore, look forward to contemporary rooms with floor-to-ceiling windows offering panoramic cityscape views. Relax and recharge with a dip in our rooftop infinity pool or work out in our 24-hour gym. Enjoy quality meals at the all-day dining restaurant Sky22 then follow your feast with crafted cocktails at the poolside bar Las Palmas. For a private business meeting or celebration, opt for the hotel's modern function room with an adjoining patio or Las Palmas bar's intimate private function room offering panoramic views.

Assistant F&B Manager

Courtyard by Marriott Singapore Novena

JOB SUMMARYEntry level management position that is responsible for the daily operations in Restaurants/Bars and Room Service. Position assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises Restaurants/Bars and Room Service Departments, where applicable. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable to ensure standards all Marriott Brand Standards and all Cycle Audit Brand Standards at all times, and legal obligations are followed. DUTIES AND RESPONSIBILITIESAssisting in Management of Restaurant Team<ul><li>Handles employee questions and concerns.</li><li>Monitors employees to ensure performance expectations are met.</li><li>Provides feedback to employees based on observation of service behaviors.</li><li>Assists in supervising daily shift operations.</li><li>Supervises restaurant and all related areas in the absence of the Outlet Manager. Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. (Guests Satisfaction, Associates Satisfaction, Financial Performance)</li></ul> Conducting Day-to-Day Restaurant Operations<ul><li>Ensures all employees have proper supplies, equipment and uniforms.</li><li>Communicates to Chef and Outlet Manager any issues regarding food quality and service levels.</li><li>Ensures compliance with all restaurant policies, Marriott Brand standards, Cycle Audit Standers and procedures.</li><li>Monitors alcohol beverage service in compliance with local laws.</li><li>Manages to achieve or exceed budgeted goals.</li><li>Performs all duties of restaurant employees and related departments as necessary.</li><li>Opens and closes restaurant shifts according to checklists. </li></ul> EDUCATION AND EXPERIENCEEducational/Academic Requirements: Diploma or Degree in Food & Beverage, Hotel Management or related major Food & Beverage related professional certifications desiredExperience: 2 - 3 years’ experience in related professional area.Specific Knowledge & Skills Required: Knowledge on bar operations  Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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Bell Services Officer

Courtyard by Marriott Singapore Novena

JOB SUMMARYAssist in carrying out daily activities at the Bell Service Desk. Responsible to all guest queries and maintain a high standard of general appearance and the cleanliness of the counter at all times.  Being aware of current updated information and on-going events so as to maximise guest satisfaction. Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors. JOB REQUIREMENTS1. Prior experience in the same capacity is an advantage.2. Minimum secondary education3. Excellent guest relations and communication skills4. Candidates must have a fair command of spoken and written English5. Well-groomed and professional disposition Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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Chef De Partie

Courtyard by Marriott Singapore Novena

JOB SUMMARYAssist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight. Perform other reasonable job duties as requested by Supervisors. Pull food from freezer storage to thaw in the refrigerator. Check the quantity and quality of deliveries and received products, ensuring appropriate temperature of delivered items. Date delivered boxes and record food and supply deliveries. Rotate food in freezer, walk-in cooler, and stockroom prior to the arrival of a delivery. Monitor the quality quantity of food that is prepared and the portions. Prepare various cuts of meat as required, including correctly preparing beef, lamb, and pork cuts, and labeling the type of cut, date, and destination of meats. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. JOB SPECIFICATIONEducational /Academic Requirements: High School, Diploma or Equivalent, College/University degree Experience: 2 - 3 years’ experience in related work experienceSpecific Knowledge & Skills Required: No supervisory experience is required. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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Commis I

Courtyard by Marriott Singapore Novena

JOB SUMMARYPrepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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F&B Captain

Courtyard by Marriott Singapore Novena

JOB SUMMARYGreet guests according to Marriott and Coyle Audit Brand Standards and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance according to Marriott and Coyle Audit Brand Standards. Serve food and alcoholic / nonalcoholic beverages to guests.Set tables according to type of event and service standards. Answer questions on menu selections and being knowledgeable on a la carte menus. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, doneness and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a setup according to the Brand Standards. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, following all hygiene standards at all times, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and wellbeing of guests. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company brand standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and brand standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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F&B Server

Courtyard by Marriott Singapore Novena

JOB SUMMARYServe food and alcoholic / nonalcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections and being knowledgeable on a la carte menus. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, doneness and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order.  Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day according to Brand and Hygiene Standards. Complete closing duties, including restocking items, turning off lights, etc. according to check lists. Present physical and accurate check to guest and process payment, if having cashier rights.   Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Follow Grooming Standards at all times. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.  JOB SPECIFICATIONEducational /Academic Requirements: O Level, Diploma or Equivalent in Food & Beverage or Hospitality related major.Experience: At least 1 year of related work experience in customer serviceSpecific Knowledge & Skills Required: - Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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Guest Service Supervisor

Courtyard by Marriott Singapore Novena

JOB SUMMARY DUTIES AND RESPONSIBILITIES<ul><li>Effectively supervise and support the day to day operations of the front desk.</li><li>Ensure all tasks assigned by superior are completed in timely manner, and any outstanding tasks are properly communicated to the Duty Manager/Front Office Manager on duty.</li><li>Responsible to keep all Front Office Standards and Procedures in line with Marriot Brand Policies. </li><li>Ensure the proper follow up of the room requests & co-ordination with housekeeping regarding the priorities in room cleaning</li><li>Ensure department policies and procedures are understood by all employees and observed in tasks performed.</li><li>Ensure effective communication of new and updated information regarding policies, rates and general hotel information.</li><li>Ensure all guests positive and constructive comments are passed onto the Duty Manager on duty when necessary.</li><li>Manage all aspects of customer service during the shift in conjunction with, and in the absence of, the Duty Manager/Front Office Manager</li><li>Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.</li><li>Maintain communication channels between hotel guests and all hotel departments both verbally and in writing as required.</li><li>Use every opportunity to promote hotel facilities and maximize hotel revenue.</li><li>Supervisors are to be able to motivate the junior staffs to upsell and promoting hotel rooms and other outlets in the hotel</li><li>Must be able to coach and train junior staffs</li><li>Must be very familiar with Marriott Bonvoy program</li><li>Must be very familiar with Upsell strategies</li><li>To carry out cashier duties includes collect payment upon check in / check out</li></ul> JOB SPECIFICATIONEducational /Academic: High School, Diploma or EquivalentRequirements: College/University degree Experience: Preferably 2-3 year experience in similar fieldSpecific Knowledge & Skills Required: OPERA Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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Housekeeping Coordinator

Courtyard by Marriott Singapore Novena

JOB SUMMARYRun sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute room assignments to Housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required Housekeeping paperwork.  Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Enter and locate work-related information using computers. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.  JOB SPECIFICATION <ul><li>Diploma or Equivalent in Hospitality studies or related.</li><li>At least 1 year of related work experience.</li></ul> Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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Loyalty Manager

Courtyard by Marriott Singapore Novena

JOB SUMMARYLoyalty Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program. He/she is also responsible for managing part of the Loyalty Operations department. Education and Experience• 2-year degree from an accredited university in Hospitality, Business Administration, or related major; 2 years’ experience in loyalty/guest relations/guest recognition or related professional area. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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Reservations Officer

Courtyard by Marriott Singapore Novena

JOB SUMMARYOversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.  Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.  EDUCATION AND EXPERIENCEEducational /Academic Requirements: O Levels School, Diploma or Equivalent in any discipline.Experience:  At least 1 year of administrative support experience. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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Technician

Courtyard by Marriott Singapore Novena

JOB SUMMARYRespond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventative maintenance on tools and equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment. Maintain maintenance inventory and requisition parts and supplies as needed. Record information for unfinished calls prior to shift change. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. EDUCATION AND EXPERIENCEEducational/Academic Requirements: O Levels School, Diploma or Equivalent in any discipline.Experience: At least 1 year of work-related work experience.Specific Knowledge & Skills Required: Knowledge on technical/ machinery functions Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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Telephone Operator (At Your Service Agent)

Courtyard by Marriott Singapore Novena

JOB SUMMARYAnswer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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