Bell Services Officer

JOB SUMMARY

Assist in carrying out daily activities at the Bell Service Desk. Responsible to all guest queries and maintain a high standard of general appearance and the cleanliness of the counter at all times.  Being aware of current updated information and on-going events so as to maximise guest satisfaction. Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

JOB REQUIREMENTS

1. Prior experience in the same capacity is an advantage.

2. Minimum secondary education

3. Excellent guest relations and communication skills

4. Candidates must have a fair command of spoken and written English

5. Well-groomed and professional disposition

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.