Student Service Executive

As a Student Services Executive, you will play a pivotal role in ensuring a positive and enriching experience for our students.

You will be responsible for providing exceptional support to students, addressing their concerns, and fostering a supportive and positive environment, to encourage students to embark on Life-long learning.   This role requires strong interpersonal skills, empathy, and a passion for helping others succeed.

Responsibilities

• Provide personalized assistance to students regarding academic, administrative, and personal matters.
• Offer guidance on academic programs, course selection, and career pathways to students.
• Delivery & inoculate an excellent service culture to enhance student experience.
• Work closely with inter departments and partners to ensure high quality and timely expedition of customers' inquiries and/or requests.
• Maintain accurate records of student interactions, issues raised, and resolutions provided.
• Handle collection of payments and all centre related administrative duties

Requirements

• Priority & better compensation for candidates who able to work Weekend shift
• Minimum A level / Diploma in any discipline will have an advantage.
• Dynamic individual with service aptitude, passion for service delivery and a proactive approach
• Good written & oral communication skills
• Strong team player with self-initiatives & commitment to excel.
• Ability to function effectively and multi-task in a dynamic environment.
• Structured career progression plan to groom potential candidates