Service Controller
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Public Transport | Bus Operations | Chief Bus Controller / Bus Operations Control Centre Controller
Job Type:
Full Time
Job Suitable For:
#midcareer#freshgrads
Benefits:
No. of Vacancies:
1
Job Description
- Working together with a team of Service Controller and Chief Controller in Managing the Common Fleet Management System (CFMS) and in house telematics system.
- Ensure that assigned services for the day achieve respective BSRF standards (Excess Waiting Time (EWT), On Time Adherence (OTA) and First and Last Bus Performance (FLBP).
- Oversees the bus operations to ensure that all bus services are operated with no bunching and excessive early arrival
- Ensuring Bus Captains adhere to scheduled timing and dispatched according to their assigned schedule.
- Ensure that lost mileage is recovered by deploying Short Recovery Trip (SRT)
- Handling any incidents and accident cases that are reported by the Bus Captains to the Chief Controller.
- Communicating effectively with all Bus Captains.
- Assist Bus Captains in handling real time incidents.
- Ensure that all events and decisions for the allocated services during the shift are recorded down.
- Providing support in ad-hoc and planned bus diversion, Bridging Bus operations, Early Closure and Late Opening and Full Sunday Closure operations
- Assisting customer service team in checking with Bus Captains to look for lost and found items.
- Ensure that assigned services for the day achieve respective BSRF standards (Excess Waiting Time (EWT), On Time Adherence (OTA) and First and Last Bus Performance (FLBP).
- Oversees the bus operations to ensure that all bus services are operated with no bunching and excessive early arrival
- Ensuring Bus Captains adhere to scheduled timing and dispatched according to their assigned schedule.
- Ensure that lost mileage is recovered by deploying Short Recovery Trip (SRT)
- Handling any incidents and accident cases that are reported by the Bus Captains to the Chief Controller.
- Communicating effectively with all Bus Captains.
- Assist Bus Captains in handling real time incidents.
- Ensure that all events and decisions for the allocated services during the shift are recorded down.
- Providing support in ad-hoc and planned bus diversion, Bridging Bus operations, Early Closure and Late Opening and Full Sunday Closure operations
- Assisting customer service team in checking with Bus Captains to look for lost and found items.
Job Criteria/Requirements
Qualifications:
Diploma
Must-have skills:
First aid, Microsoft office, communication skills, problem solving skills
Nice to Have Skills:
Stress resilient
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