Senior / Patient Service Associate (JR3391)
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Healthcare | Operations | Patient Service Associate
378 ALEXANDRA ROAD SINGAPORE 159964
Job Type:
permanent or full time
Job Suitable For:
#nohashtag#skills-training
Benefits:
health & wellness benefits
training opportunities
personal development benefits
No. of Vacancies:
1
Job Description
As a Senior Patient Service Associate, you should possess a friendly and proactive customer service, to anticipate customer needs and reach out to them. The key aim is to provide warm welcome and excellent service for all internal and external customers at all time.
You will be responsible for the following:
Attend to all matters related to the main lobby; daily operation and service delivery
Attend to all matters related to the Automated Visitor Management System (AVMS); daily operation and service delivery
Supervision and enhancement of grooming, service level and professionalism of Lobby Team
Ensure all patients and visitors receive warmest welcome and assistance required
Identify patients and visitors’ need and work with RO to generate and implement initiatives to meet those needs
Lobby & Safety
Ensure that image and presentation adheres to AH standards
Ensure safe and presentable environment
Ensure safety protocols are in order
Report to RO and related locations immediately for any irregularities
Patients and Visitors Experience
Welcoming and sending off all patients and visitors at the driveway
To assist all patients and visitors with the registration at the lobby kiosks
To provide assistance and direction to the clinics and locations
Manage patients and visitors’ enquiries and liaise with stakeholders
Attend to all feedback and resolve issues
To obtain at least 1 compliment with name on monthly basis
Team Members
Conduct daily check on Team’s image and grooming standards before roll call
Conduct training for the team members
Resolve and Report to RO on daily activities
Delivery of food and other items to the patients as and when required
To assist supervised swabs when needed
Any other matters as and when needed by Management
Requirements
GCE A-Levels, Diploma and above
Good communication skills. Ability to speak a second language will be an advantage.
Good customer service skills. Prior experience in hospitality or service industries will be an advantaged
Proficient in computer skills for registration and data entry
Team player with good communication and interpersonal skills
Able to multitask and work in a fast-paced environment
Candidates should be comfortable/flexible with conducting supervised swabs
Candidates should be able to work 12 hours shift per day and or on weekends/public holidays
You will be responsible for the following:
Attend to all matters related to the main lobby; daily operation and service delivery
Attend to all matters related to the Automated Visitor Management System (AVMS); daily operation and service delivery
Supervision and enhancement of grooming, service level and professionalism of Lobby Team
Ensure all patients and visitors receive warmest welcome and assistance required
Identify patients and visitors’ need and work with RO to generate and implement initiatives to meet those needs
Lobby & Safety
Ensure that image and presentation adheres to AH standards
Ensure safe and presentable environment
Ensure safety protocols are in order
Report to RO and related locations immediately for any irregularities
Patients and Visitors Experience
Welcoming and sending off all patients and visitors at the driveway
To assist all patients and visitors with the registration at the lobby kiosks
To provide assistance and direction to the clinics and locations
Manage patients and visitors’ enquiries and liaise with stakeholders
Attend to all feedback and resolve issues
To obtain at least 1 compliment with name on monthly basis
Team Members
Conduct daily check on Team’s image and grooming standards before roll call
Conduct training for the team members
Resolve and Report to RO on daily activities
Delivery of food and other items to the patients as and when required
To assist supervised swabs when needed
Any other matters as and when needed by Management
Requirements
GCE A-Levels, Diploma and above
Good communication skills. Ability to speak a second language will be an advantage.
Good customer service skills. Prior experience in hospitality or service industries will be an advantaged
Proficient in computer skills for registration and data entry
Team player with good communication and interpersonal skills
Able to multitask and work in a fast-paced environment
Candidates should be comfortable/flexible with conducting supervised swabs
Candidates should be able to work 12 hours shift per day and or on weekends/public holidays
Job Criteria/Requirements
Qualifications:
A' Levels
Work Experience Level:
junior level
Must-have skills:
ABLE TO MULTITASK AND WORK IN A FAST-PACED ENVIRONMENT
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