Job Description
The Academic Computing and Information Services (ACIS) at the National Institute of Education (NIE) invites suitable candidates to serve as a Senior Ops Engineer in the Infrastructure and Database Department. Preference will be given to individuals with working experience in DevOps and hybrid cloud operations.
Job Description
• Manage Network Attached Storage (NAS) and Storage Area Network (SAN) for the department and Institute depending on needs. Manage backup systems for departmental and campus servers and computers.
• Create and maintain data centre and storage asset, active tracking of current and future license needs and renewals of software and maintenance.
• Manage day-to-day storage operations, license and maintenance renewal, allocates work to data centre technicians and ensuring tasks are completed.
• Provide 1st-level technical support for the upkeep, configuration, and reliable operation of enterprise IT services running on Windows- and Linux-based servers.
• Plan, design, implement, manage and maintain the server, storage and virtualised infrastructure deployed in the data centre.
• Manage system availability, capacity, incident, problem resolution and asset lifecycle management.
• Implement and contribute to the development of a business continuity plan, and participate in business continuity and contingency procedures and exercises.
• Work on weekend occasionally for preventive maintenance and project related activities, provide on-call rotational support coverage and 24-hour response for emergencies.
Qualification & Skills
• A University Degree in Computer/Electrical/Electronics Engineering or its equivalent.
• 2 to 3 years of hands-on experience in server, storage and virtualization management, SAN, NAS, zoning, LUN masking, NFS, CIFS and replication technologies.
• Experience in ISO 22301 Business Continuity Management System and ISO 27001 Information Security Management System are preferred.
• Certifications such as CITPM, PMP, VCP, ITIL and CCNA are preferred.
• Self-motivated team player with positive attitude and ability to work independently.
• Strong analytical and problem-solving skills.
• Good communication, interpersonal and presentation skills.
Work Experience Level:
mid level
Must-have skills:
HANDS-ON EXPERIENCE IN SERVER, STORAGE AND VIRTUALIZATION MANAGEMENT, SAN, NAS, ZONING, LUN MASKING, NFS, CIFS AND REPLICATION TECHNOLOGIES
Nice to Have Skills:
ISO 22301 BUSINESS CONTINUITY MANAGEMENT SYSTEM AND ISO 27001 INFORMATION SECURITY MANAGEMENT SYSTEM