Patient Service Associate, AASC (JR4529)
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Healthcare | Operations | Patient Service Associate
Job Type:
Full Time,
Contract or Project Basis
Job Suitable For:
#nohashtag#skills-training
Benefits:
training opportunities
personal development benefits
No. of Vacancies:
1
Job Description
Pre-admission Administration:
Coordinate with AH Bed Management Unit (BMU), Community Nursing and Outpatient Clinicians, and liaise with patients for elective admission (or re-admission) cases.
Coordinate with AH BMU, clinicians, nursing to manage patients when elective admissions are cancelled.
Facilitate elective admission by providing phone counselling, bed booking and arrange for ambulance transport and calling of patient prior to admission to confirm and prepare for admission.
Financial Counselling /Admission:
Conduct financial counselling for admitting and admitted patients, and explain to the patient / Next-of-Kin (NOK) how hospital charges are derived and advise patients on options available to pay their bills.
Provide financial advice to patient/ next-of-kin on available subsidies and schemes
Assist patients to complete the various modes of payment forms.
Liaise with patient’s company for letter of guarantee when applicable
Refer appropriate cases to medical social worker for assistance
Bill Enquiries:
Assist patients / NOK to understand the hospital bills and how they can settle their outstanding payments.
Assist patients who require Financial Assistance by referring them to Business Office / Medical Social Work (MSW) Department for financial assistance schemes that the patient may be eligible for.
Administrative Responsibilities:
Assist patients / NOK / general public on general / non-clinical / non-medical issues over the counter or through telephone.
Actualize patient admission in hospital's Admission Discharge Transfer (ADT) system when patient is admitted.
Perform posting of charges into the hospital's billing system for in-flight patients.
Perform settlement for NETS / Credit Card transactions daily.
Reply emails received in the AASC email account daily.
System Testing Duties:
Be involved as a user to assist AASC in testing enhanced features of various IT systems used by the hospital to generate patients' bills.
Other Responsibilities:
Perform daily housekeeping of the reception areas and workstations, in order to maintain a professional image and neatness of the work place
Guide new hires on the SOPs and workflows.
Take a proactive role in participating in internal AASC projects, as assigned.
Perform ad-hoc duties as directed from AASC Management.
Requirements
GCE A-Levels, Diploma and above
Good communication skills. Ability to speak a second language will be an advantage.
Good customer service skills. Prior experience in hospitality or service industries will be an advantaged
Good coordinating and organizing skills
Ability to multitask and work in a fast-paced environment
Proficient in Microsoft Office, Knowledge of SAP will be an advantage
Be comfortable with working in inpatient wards
Coordinate with AH Bed Management Unit (BMU), Community Nursing and Outpatient Clinicians, and liaise with patients for elective admission (or re-admission) cases.
Coordinate with AH BMU, clinicians, nursing to manage patients when elective admissions are cancelled.
Facilitate elective admission by providing phone counselling, bed booking and arrange for ambulance transport and calling of patient prior to admission to confirm and prepare for admission.
Financial Counselling /Admission:
Conduct financial counselling for admitting and admitted patients, and explain to the patient / Next-of-Kin (NOK) how hospital charges are derived and advise patients on options available to pay their bills.
Provide financial advice to patient/ next-of-kin on available subsidies and schemes
Assist patients to complete the various modes of payment forms.
Liaise with patient’s company for letter of guarantee when applicable
Refer appropriate cases to medical social worker for assistance
Bill Enquiries:
Assist patients / NOK to understand the hospital bills and how they can settle their outstanding payments.
Assist patients who require Financial Assistance by referring them to Business Office / Medical Social Work (MSW) Department for financial assistance schemes that the patient may be eligible for.
Administrative Responsibilities:
Assist patients / NOK / general public on general / non-clinical / non-medical issues over the counter or through telephone.
Actualize patient admission in hospital's Admission Discharge Transfer (ADT) system when patient is admitted.
Perform posting of charges into the hospital's billing system for in-flight patients.
Perform settlement for NETS / Credit Card transactions daily.
Reply emails received in the AASC email account daily.
System Testing Duties:
Be involved as a user to assist AASC in testing enhanced features of various IT systems used by the hospital to generate patients' bills.
Other Responsibilities:
Perform daily housekeeping of the reception areas and workstations, in order to maintain a professional image and neatness of the work place
Guide new hires on the SOPs and workflows.
Take a proactive role in participating in internal AASC projects, as assigned.
Perform ad-hoc duties as directed from AASC Management.
Requirements
GCE A-Levels, Diploma and above
Good communication skills. Ability to speak a second language will be an advantage.
Good customer service skills. Prior experience in hospitality or service industries will be an advantaged
Good coordinating and organizing skills
Ability to multitask and work in a fast-paced environment
Proficient in Microsoft Office, Knowledge of SAP will be an advantage
Be comfortable with working in inpatient wards
Job Criteria/Requirements
Qualifications:
O' Levels
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