Network Support (Marine Communications)
Login to view salary
Others - Customer Service | Customer Service | Customer Care Representative / Client Service Associate
Job Type:
Full Time
Job Suitable For:
#midcareer#newstart#flexitime#youth#skills-training
Benefits:
flexible work hours
health & wellness benefits
training opportunities
personal development benefits
No. of Vacancies:
1
Job Description
Jason Electronics (Pte) Limited, is a subsidiary of Jason Marine Group. We are a Maritime-centric Equipment and Service Provider based in Singapore, providing marine electronics and communications equipment/services and integration services for the commercial marine and offshore industries in Singapore, Asia and Europe regions.
We are seeking the Network Support (Marine Communications) to support the pre and post-sales activities related to the Maritime telecommunication solutions provided to the commercial marine and offshore vessels.
Roles and Responsibilities
Pre-sales
• Support the sales teams in determining customer requirements and recommend appropriate solutions eg. based on vessel size and data usage requirements to pitch the right satellite solutions.
• Support the design of the communications network onboard vessels to connect to the satellite solutions recommended
• Perform the installation of IT networks (LAN setup, switches and routers settings, firewall settings etc) systems onboard vessels on satellite solutions per industry practices and vendor criteria. This includes the staging of customers’ systems and equipment and configuration settings and commissioning of services.
Post-sales
• Track all inbound and outbound activities including monitoring, maintenance, reporting, and problem resolution.
• Use the fault ticketing system to log and track timely resolution of customer-reported issues.
• Support customer’s change requests for systems settings eg firewall settings, top-ups of pre-paid value etc.
• Update of the technical knowledge database and determine methods to improve resolution turnaround time.
Requirements:
• Diploma in Information Systems, computer engineering, related fields, or any related field.
• Good analytical and interpersonal communications skills.
• Good documentation and report writing skills.
• Able to work independently and with a strong keen to learn mindset.
• Good understanding and implementation skills in IP, Networking and Firewall.
• Knowledge of satellite technology will be an added advantage.
• Able to be on shift rotation. Additional monetary allowance will be compensated for weekend shift.
We are seeking the Network Support (Marine Communications) to support the pre and post-sales activities related to the Maritime telecommunication solutions provided to the commercial marine and offshore vessels.
Roles and Responsibilities
Pre-sales
• Support the sales teams in determining customer requirements and recommend appropriate solutions eg. based on vessel size and data usage requirements to pitch the right satellite solutions.
• Support the design of the communications network onboard vessels to connect to the satellite solutions recommended
• Perform the installation of IT networks (LAN setup, switches and routers settings, firewall settings etc) systems onboard vessels on satellite solutions per industry practices and vendor criteria. This includes the staging of customers’ systems and equipment and configuration settings and commissioning of services.
Post-sales
• Track all inbound and outbound activities including monitoring, maintenance, reporting, and problem resolution.
• Use the fault ticketing system to log and track timely resolution of customer-reported issues.
• Support customer’s change requests for systems settings eg firewall settings, top-ups of pre-paid value etc.
• Update of the technical knowledge database and determine methods to improve resolution turnaround time.
Requirements:
• Diploma in Information Systems, computer engineering, related fields, or any related field.
• Good analytical and interpersonal communications skills.
• Good documentation and report writing skills.
• Able to work independently and with a strong keen to learn mindset.
• Good understanding and implementation skills in IP, Networking and Firewall.
• Knowledge of satellite technology will be an added advantage.
• Able to be on shift rotation. Additional monetary allowance will be compensated for weekend shift.
Job Criteria/Requirements
Qualifications:
Diploma
Must-have skills:
IP and Networking, Routers, Electrical knowledge
Employer Profile
