Position: Customer Service Executive Job Summary: We are seeking a skilled and customer-focused individual to join our team as a Customer Service Executive in the field of marine communications. In this role, you will be responsible for delivering exceptional customer service to our marine communication clients, ensuring their needs are met and providing assistance with any inquiries or issues they may have. Your communication skills, technical knowledge, and dedication to customer satisfaction will be key in this role. Reporting to the customer support manager, he/she will Responsibilities: • Serve as the primary point of contact for marine communication clients, responding to their inquiries, requests, and concerns promptly and professionally. • Provide accurate information about our marine communication solutions, and to follow up with sales quotations to clients. • Arrange delivery of marine communication solutions to clients, based on their requirements. • Troubleshoot and resolve client issues related to marine communication systems, devices, or services, either through direct resolution or by coordinating with the service engineer team. • Observe a high level of customer satisfaction by ensuring timely and effective resolution of client concerns, consistently exceeding their expectations. • Follow up and maintain accurate records of client interactions, inquiries, resolutions, billing for sales, and service orders in the organization’s customer relationship management system. • Stay updated with the latest trends, advancements, and regulations in the marine communication industry to provide informed and up-to-date assistance to clients. • Any other ad-hoc tasks assigned by superior for business needs. Qualifications: • Previous experience in customer service or client support roles, preferably in the marine communication industry or a related field. • Excellent verbal and written communication skills, with the ability to effectively communicate technical information in a clear and concise manner. • Strong problem-solving and troubleshooting abilities, with a keen attention to detail. • Customer-centric mindset with a passion for delivering outstanding service and building long-term client relationships. • Familiarity with marine communication systems, equipment, and protocols is highly desirable. • Ability to work effectively in a fast-paced, team-oriented environment. • Flexibility to adapt to changing customer needs and work schedules, including the possibility of occasional on-call or after-hours support. • High level of professionalism, patience, and empathy in handling customer concerns and conflicts. • Fluent in English, both spoken and written. Proficiency in additional languages relevant to the marine industry is a plus.

Jason Electronics (Pte) Ltd is a Marine Communication Equipment and Service Provider based in Singapore, providing marine electronic equipment and marine communication integration solutions for offshore vessels arriving in Singapore or around the Asia region. Reporting to the Logistics Manager, the Logistics Assistant is responsible for coordinating general warehouse operations and activities including picking and packing, shipping and receiving deliveries, conducting stock checks, documenting warehouse transactions and records, and storing of inventory. He is also responsible for the safe and efficient operation of handling equipment and spare parts. He is expected to work with internal and external stakeholders to accomplish his work. Key Duties and Responsibilities 1) Perform receiving, goods checking, put-away, order picking and issuing / shipping of equipment and spare parts 2) Update all receiving and issuing transactions into the inventory management system 3) Check the quality of materials and monitor product lifespan 4) Handle import and export documentation 5) Assist in inventory control and conduct proper housekeeping in the store 6) Provide logistics administrative support Requirements 1) ITE or equivalent 2) Basic IT and SAP knowledge 3) Cargo lifting, Cargo receipt, inspection Work Environment 1) Full-time, working hours 8.30am to 5.30pm Mondays to Fridays, with lunch break. 40 hours per week 2) Our warehouse is located at Pantech Business Hub 3) Salary range - SGD$1,800 to SGD$2,200

Jason Electronics (Pte) Limited, is a subsidiary of Jason Marine Group. We are a Marine Communication Equipment and Service Provider based in Singapore, providing marine electronic equipment and marine communication integration solutions for offshore vessels arriving in Singapore or around the Asia region. We are looking for a dedicated Service Technician/ Engineer (Marine) to be responsible for repair and maintenance of ship Navigation, Communication, Satcom, VSAT/TVRO, PAGA/PABX and GMDSS system. Reporting to the Head of Marine Electronics, and working closely with our business partners, he/she will be involved in the installation and testing if navigation and communications equipment on shipping vessels. Responsibilities • Involve in project for installation of marine electronics equipment. • Liaise/co-ordinate with shipyard for related project. • Assist in the repair works in the workshop. • Brief business partners on various navigational/communication system setup. • Provide technical support for business partners. • Prepare reports on equipment to business partners. Requirements • Diploma / Degree in Electronics/Communication Engineering • 1- 4 years of Marine Experience • New entry is welcomed