Logistics/Customer Service Officer/Executive

Job Responsibilities: • To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day • To perform billing and ensure the accuracy of the invoices raised • To perform data entry into the respective systems in an accurate and timely manner • To attend to customers’ requests or calls in a timely and professional manner • To perform filing when the job is completed • To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead • To provide the necessary training and guidance to his/her assigned buddy • To do up any reports as and when assigned to by the Customer • To assist in extracting of information as and when required • To verify contractor’s invoices as and when required • To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions • Acquire a thorough understanding of key customer needs and requirements • Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties • To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt • To assist the Lead for any tasks assigned to from time to time Key Competencies(Logistics Service) • Well verse in handling and managing transportation, coordination with operations team, License/Bonded/DG Warehouse Inventory and activities. • Able to co-ordinate well with Singapore Customs on any related matters • Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations. Job Requirements: • GCE ‘O’ Level and above or relevant education qualifications •Entry-level/no working experience are welcome to apply and training will be provided • Possess knowledge of procedures and relevant systems to carry out daily jobs with ease • Possess good communication skills to ensure that customers and internal stakeholders • Attentive and detail-orientated • Able to work under stress and pressure • Good teamwork and problem-solving skills Benefits: • Daily Lunch Provided • Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands) • Medical and Flexi benefits • Attractive Bonus Scheme (AWS, Special Bonus etc.)