Government Liaison Officer (Outbound)
Login to view salary
Education - Children, Adult Education And Training | Learning Management | Learning Support Executive
Downtown Core, Ang Mo Kio, Jurong East, Tampines
Job Type:
permanent or full time
Job Suitable For:
#midcareer#youth#skills-training
Benefits:
training opportunities
No. of Vacancies:
3
Job Description
Responsibilities
• Service Excellence, Effective Communication and Negotiation Skills
• Ability to manage difficult customers and challenging situations
• Assist in claims submissions via Government Portal
• Creation Of Course Runs
• Enrolment/ Attendance/ Assessment Submission
• Administrative support in cancellation and disbursement of Skills Future Credit via Government Portal
• Administrative support for all refund and appeal of claim/grants related matters
• Administrative support in Audit related matters
• Administrative support in partners programmes related matters
• Support in class start related matters at different training centres (i.e Digital Attendance, reports, Skills Future Credit related matters)
• All other administrative related matters in the department assigned by Supervisor/ Manager
Requirements
• Minimum Diploma in any discipline
• At least 1 year(s) of relevant experience preferably
• Dynamic individual with service aptitude, passion for service delivery and a proactive approach
• Strong written and oral communication skills, analytical, administrative, and interpersonal skills.
• A strong team player with positive work attitude and committed to work duties to maintain and exceed the expected service level where required.
• Ability to function effectively and multi-task in a fast-pace, dynamic environment.
• Willing to broaden and develop individual's skill sets and competencies to align with organisation's goals to adapt to transitions and disruptions.
• IT savvy with good working knowledge of Microsoft, web-based applications, and Training Management system (Preferably).
• Support work before office commencement and/or extended hours under staggered shift duty arrangement as well as weekend a must.
• Service Excellence, Effective Communication and Negotiation Skills
• Ability to manage difficult customers and challenging situations
• Assist in claims submissions via Government Portal
• Creation Of Course Runs
• Enrolment/ Attendance/ Assessment Submission
• Administrative support in cancellation and disbursement of Skills Future Credit via Government Portal
• Administrative support for all refund and appeal of claim/grants related matters
• Administrative support in Audit related matters
• Administrative support in partners programmes related matters
• Support in class start related matters at different training centres (i.e Digital Attendance, reports, Skills Future Credit related matters)
• All other administrative related matters in the department assigned by Supervisor/ Manager
Requirements
• Minimum Diploma in any discipline
• At least 1 year(s) of relevant experience preferably
• Dynamic individual with service aptitude, passion for service delivery and a proactive approach
• Strong written and oral communication skills, analytical, administrative, and interpersonal skills.
• A strong team player with positive work attitude and committed to work duties to maintain and exceed the expected service level where required.
• Ability to function effectively and multi-task in a fast-pace, dynamic environment.
• Willing to broaden and develop individual's skill sets and competencies to align with organisation's goals to adapt to transitions and disruptions.
• IT savvy with good working knowledge of Microsoft, web-based applications, and Training Management system (Preferably).
• Support work before office commencement and/or extended hours under staggered shift duty arrangement as well as weekend a must.
Job Criteria/Requirements
Qualifications:
Diploma
Work Experience Level:
mid level
Must-have skills:
• METICULOUS • STRONG WRITTEN AND ORAL COMMUNICATION SKILLS • ANALYTICAL SKILLS • INTERPERSONAL SKILLS
Employer Profile
