Digital Experience Officer, Digital Marketing & Data Analytics
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Infocomm Technology | Data and Artificial Intelligence | Data Analyst / Associate Data Engineer
15 SCIENCE CENTRE ROAD SINGAPORE 609081
Job Type:
contract or project basis
Job Suitable For:
#nohashtag
Benefits:
No. of Vacancies:
1
Job Description
Position Overview
Science Centre Singapore is dedicated to the promotion of interest, learning and creativity in science & technology through imaginative and enjoyable experiences, and to contribute to the nation's development of its human resource.
We are looking for a dynamic candidate to join us as Digital Experience Officer.
Essential Job Functions
The incumbent supports the marketing team and is responsible for optimizing the business’s website and enhancing the digital experience via Chatbot, Voicebots, conversational AI and Automation projects. He/she will collaborate with cross-functional teams to design, shape AI and Automation projects, in addition to the Exhibition, Event and Engagement Programme units in the Centre to identify the features/content for different stage of the audience’s digital footprints and onsite journey.
He/She is responsible for the following:
1. Solutioning for Target Audience
- Recommend AI and Automation Strategy technologies/solutions to enhance our guests’ experience.
- Work with key department to gather business and technical requirements, review design plans for feasibility, practicability and assess budget and completion timeframe.
2. Engagement, Conversion and Retention
- Develop the Chatbot, Voicebots, Conversational AI and Automation projects to drive engagement and retention through multi- channel strategies.
3. Delivery of personalised experience
- Analyse the customer relationship and loyalty data.
- Work with different departments to create relevant content product and bundles to be communicated to the target audience
- Work with different stakeholders to create relevant content product and bundles to reach out to the target audience.
4. Product Management
- Conduct feasibility studies on new technology and projects with stakeholders
- Assist in conceptualising customer journey and desired outcomes
- Plan for product life cycles.
Requirements
The ideal candidate must have minimum 4 years of relevant experience in digital product development and management, solutioning in AI and system integration, customer relationship management and loyalty management, project management of digital ecosystem (i.e. Machine Learning, Chatbot). He/She must be familiar with the drafting of tender and approval papers as well as tender evaluation, etc.
Only shortlisted candidates will be notified.
Science Centre Singapore is dedicated to the promotion of interest, learning and creativity in science & technology through imaginative and enjoyable experiences, and to contribute to the nation's development of its human resource.
We are looking for a dynamic candidate to join us as Digital Experience Officer.
Essential Job Functions
The incumbent supports the marketing team and is responsible for optimizing the business’s website and enhancing the digital experience via Chatbot, Voicebots, conversational AI and Automation projects. He/she will collaborate with cross-functional teams to design, shape AI and Automation projects, in addition to the Exhibition, Event and Engagement Programme units in the Centre to identify the features/content for different stage of the audience’s digital footprints and onsite journey.
He/She is responsible for the following:
1. Solutioning for Target Audience
- Recommend AI and Automation Strategy technologies/solutions to enhance our guests’ experience.
- Work with key department to gather business and technical requirements, review design plans for feasibility, practicability and assess budget and completion timeframe.
2. Engagement, Conversion and Retention
- Develop the Chatbot, Voicebots, Conversational AI and Automation projects to drive engagement and retention through multi- channel strategies.
3. Delivery of personalised experience
- Analyse the customer relationship and loyalty data.
- Work with different departments to create relevant content product and bundles to be communicated to the target audience
- Work with different stakeholders to create relevant content product and bundles to reach out to the target audience.
4. Product Management
- Conduct feasibility studies on new technology and projects with stakeholders
- Assist in conceptualising customer journey and desired outcomes
- Plan for product life cycles.
Requirements
The ideal candidate must have minimum 4 years of relevant experience in digital product development and management, solutioning in AI and system integration, customer relationship management and loyalty management, project management of digital ecosystem (i.e. Machine Learning, Chatbot). He/She must be familiar with the drafting of tender and approval papers as well as tender evaluation, etc.
Only shortlisted candidates will be notified.
Job Criteria/Requirements
Qualifications:
Degree
Work Experience Level:
junior level
Must-have skills:
PROFICIENT IN MS OFFICE, RELEVANT EXPERIENCE ON DIGITAL TECHNOLOGIES.
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