Customer Service Officer Trainee
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Others - Customer Service | Customer Service | Customer Service Officer
Downtown Core, Ang Mo Kio, Jurong East, Tampines
Job Type:
permanent or full time
Job Suitable For:
#foreveryoung#greatstart#midcareer#youth#skills-training
Benefits:
training opportunities
No. of Vacancies:
20
Job Description
Responsibilities
• Service Excellence, Effective Communication and Negotiation Skills
• Ability to handle and resolve customer service related issues efficiently using established procedures/ methods
• Ability to use technology to facilitate in their work (ie: Training Management System)
• Handle customer interaction over phone, counter, email, and other digital channels (if required)
• Deliver excellent customer service experiences, assist in inquiries and requests in a timely and professional manner
• Work closely with inter departments and partners to ensure high quality and timely expedition of customers' inquiries and/or requests
• Contribute ideas to better serve the customers and improve efficiency and productivity
• Involve in service quality initiatives to facilitate service culture development in BELLS
• Handle collection of payments and all centre related administrative duties
Requirements
• A tertiary qualification in any discipline
• At least 1 year(s) of relevant experience in customer service role
• Relevant experience in a training centre or customer service-related environment is preferred
• Dynamic individual with service aptitude, passion for service delivery and a proactive approach
• Strong written and oral communication skills, analytical, administrative, and interpersonal skills
• A strong team player with positive work attitude and committed to work duties to maintain and exceed the expected service level where required
• Ability to function effectively and multi-task in a fast-pace, dynamic environment
• Willing to broaden and develop individual's skill sets and competencies to align with organisation's goals to adapt to transitions and disruptions
• IT savvy with good working knowledge of Microsoft, web-based applications, and Training Management system (Preferably)
• Support work before office commencement and/or extended hours under staggered shift duty arrangement as well as weekend a must
• Service Excellence, Effective Communication and Negotiation Skills
• Ability to handle and resolve customer service related issues efficiently using established procedures/ methods
• Ability to use technology to facilitate in their work (ie: Training Management System)
• Handle customer interaction over phone, counter, email, and other digital channels (if required)
• Deliver excellent customer service experiences, assist in inquiries and requests in a timely and professional manner
• Work closely with inter departments and partners to ensure high quality and timely expedition of customers' inquiries and/or requests
• Contribute ideas to better serve the customers and improve efficiency and productivity
• Involve in service quality initiatives to facilitate service culture development in BELLS
• Handle collection of payments and all centre related administrative duties
Requirements
• A tertiary qualification in any discipline
• At least 1 year(s) of relevant experience in customer service role
• Relevant experience in a training centre or customer service-related environment is preferred
• Dynamic individual with service aptitude, passion for service delivery and a proactive approach
• Strong written and oral communication skills, analytical, administrative, and interpersonal skills
• A strong team player with positive work attitude and committed to work duties to maintain and exceed the expected service level where required
• Ability to function effectively and multi-task in a fast-pace, dynamic environment
• Willing to broaden and develop individual's skill sets and competencies to align with organisation's goals to adapt to transitions and disruptions
• IT savvy with good working knowledge of Microsoft, web-based applications, and Training Management system (Preferably)
• Support work before office commencement and/or extended hours under staggered shift duty arrangement as well as weekend a must
Job Criteria/Requirements
Qualifications:
N' Levels
Work Experience Level:
mid level
Must-have skills:
• STRONG WRITTEN AND ORAL COMMUNICATION SKILLS, • ANALYTICAL SKILLS, • INTERPERSONAL SKILLS
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