Customer Service Executive
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Others - Customer Service | Customer Service | Customer Support / Customer Care / Customer Service Representative
Job Type:
Full Time
Job Suitable For:
#midcareer#newstart#youth#freshgrads#skills-training
Benefits:
health & wellness benefits
training opportunities
personal development benefits
No. of Vacancies:
1
Job Description
Position: Customer Service Executive
Job Summary:
We are seeking a skilled and customer-focused individual to join our team as a Customer Service Executive in the field of marine communications. In this role, you will be responsible for delivering exceptional customer service to our marine communication clients, ensuring their needs are met and providing assistance with any inquiries or issues they may have. Your communication skills, technical knowledge, and dedication to customer satisfaction will be key in this role.
Reporting to the customer support manager, he/she will
Responsibilities:
• Serve as the primary point of contact for marine communication clients, responding to their inquiries, requests, and concerns promptly and professionally.
• Provide accurate information about our marine communication solutions, and to follow up with sales quotations to clients.
• Arrange delivery of marine communication solutions to clients, based on their requirements.
• Troubleshoot and resolve client issues related to marine communication systems, devices, or services, either through direct resolution or by coordinating with the service engineer team.
• Observe a high level of customer satisfaction by ensuring timely and effective resolution of client concerns, consistently exceeding their expectations.
• Follow up and maintain accurate records of client interactions, inquiries, resolutions, billing for sales, and service orders in the organization’s customer relationship management system.
• Stay updated with the latest trends, advancements, and regulations in the marine communication industry to provide informed and up-to-date assistance to clients.
• Any other ad-hoc tasks assigned by superior for business needs.
Qualifications:
• Previous experience in customer service or client support roles, preferably in the marine communication industry or a related field.
• Excellent verbal and written communication skills, with the ability to effectively communicate technical information in a clear and concise manner.
• Strong problem-solving and troubleshooting abilities, with a keen attention to detail.
• Customer-centric mindset with a passion for delivering outstanding service and building long-term client relationships.
• Familiarity with marine communication systems, equipment, and protocols is highly desirable.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Flexibility to adapt to changing customer needs and work schedules, including the possibility of occasional on-call or after-hours support.
• High level of professionalism, patience, and empathy in handling customer concerns and conflicts.
• Fluent in English, both spoken and written. Proficiency in additional languages relevant to the marine industry is a plus.
Job Summary:
We are seeking a skilled and customer-focused individual to join our team as a Customer Service Executive in the field of marine communications. In this role, you will be responsible for delivering exceptional customer service to our marine communication clients, ensuring their needs are met and providing assistance with any inquiries or issues they may have. Your communication skills, technical knowledge, and dedication to customer satisfaction will be key in this role.
Reporting to the customer support manager, he/she will
Responsibilities:
• Serve as the primary point of contact for marine communication clients, responding to their inquiries, requests, and concerns promptly and professionally.
• Provide accurate information about our marine communication solutions, and to follow up with sales quotations to clients.
• Arrange delivery of marine communication solutions to clients, based on their requirements.
• Troubleshoot and resolve client issues related to marine communication systems, devices, or services, either through direct resolution or by coordinating with the service engineer team.
• Observe a high level of customer satisfaction by ensuring timely and effective resolution of client concerns, consistently exceeding their expectations.
• Follow up and maintain accurate records of client interactions, inquiries, resolutions, billing for sales, and service orders in the organization’s customer relationship management system.
• Stay updated with the latest trends, advancements, and regulations in the marine communication industry to provide informed and up-to-date assistance to clients.
• Any other ad-hoc tasks assigned by superior for business needs.
Qualifications:
• Previous experience in customer service or client support roles, preferably in the marine communication industry or a related field.
• Excellent verbal and written communication skills, with the ability to effectively communicate technical information in a clear and concise manner.
• Strong problem-solving and troubleshooting abilities, with a keen attention to detail.
• Customer-centric mindset with a passion for delivering outstanding service and building long-term client relationships.
• Familiarity with marine communication systems, equipment, and protocols is highly desirable.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Flexibility to adapt to changing customer needs and work schedules, including the possibility of occasional on-call or after-hours support.
• High level of professionalism, patience, and empathy in handling customer concerns and conflicts.
• Fluent in English, both spoken and written. Proficiency in additional languages relevant to the marine industry is a plus.
Job Criteria/Requirements
Qualifications:
Higher NITEC
Must-have skills:
Customer support, customer focused, communication skills
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