Customer Service Executive
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Others - Customer Service | Customer Service | Customer Support / Customer Care / Customer Service Representative
Job Type:
Full Time,
Permanent
Job Suitable For:
#midcareer#newstart#LTVP#skills-training
Benefits:
health & wellness benefits
free food & beverages
training opportunities
personal development benefits
No. of Vacancies:
1
Job Description
Work Time Profile:
5.5-day work week
Monday to Friday 8.00 AM to 4.00 PM
Saturday 8.00 AM to 12.00 PM
Company Benefits:
- Staff Lunch
- Training and Development Opportunities
- Bi-Annual Profit-Sharing
- Performance Bonus
- Staff Discounts on Seafood purchases
- Staff Referral Incentive
- Medical Benefits
- One-way Shuttle Service to Jurong Fishery Port
- Confirmation Seafood Hamper
Job Duties:
- Be the on-site partner for the Remote Admin Team in troubleshooting issues and resolving chokepoints for daily deliveries
- Liaise with internal stakeholders and customers to clarify the situation, identify the root cause of issues and brainstorm improvements
- Monitor and track new process implementation to ensure the Remote Admin Team follows through the new process
- Attend to incoming calls received via office phone and order phone, redirect them to the correct stakeholders
- Review the Daily Incident Tracker to identify opportunities for improvement to prevent recurrence
You need to have/be:
- At least 2 years of experience in a similar role, demonstrating a track record of successful troubleshooting and problem resolution
- Excellent written and verbal communication skills
- Ability to effectively communicate with both internal stakeholders and external customers
- Strong analytical and problem-solving skills with the ability to identify root causes and implement effective solutions
- Has similar experience in monitoring and tracking processes, ensuring adherence, and identifying areas for improvement
- Customer-centric mindset with the ability to understand and address customer needs and concerns
- Ability to adapt to a dynamic work environment and respond proactively to changing circumstances
- Proficient in using relevant tools and technologies for incident tracking, communication, and process monitoring
- Proven ability to work collaboratively with cross-functional teams and stakeholders
- Strong organizational and multitasking skills, with the ability to manage multiple priorities effectively
5.5-day work week
Monday to Friday 8.00 AM to 4.00 PM
Saturday 8.00 AM to 12.00 PM
Company Benefits:
- Staff Lunch
- Training and Development Opportunities
- Bi-Annual Profit-Sharing
- Performance Bonus
- Staff Discounts on Seafood purchases
- Staff Referral Incentive
- Medical Benefits
- One-way Shuttle Service to Jurong Fishery Port
- Confirmation Seafood Hamper
Job Duties:
- Be the on-site partner for the Remote Admin Team in troubleshooting issues and resolving chokepoints for daily deliveries
- Liaise with internal stakeholders and customers to clarify the situation, identify the root cause of issues and brainstorm improvements
- Monitor and track new process implementation to ensure the Remote Admin Team follows through the new process
- Attend to incoming calls received via office phone and order phone, redirect them to the correct stakeholders
- Review the Daily Incident Tracker to identify opportunities for improvement to prevent recurrence
You need to have/be:
- At least 2 years of experience in a similar role, demonstrating a track record of successful troubleshooting and problem resolution
- Excellent written and verbal communication skills
- Ability to effectively communicate with both internal stakeholders and external customers
- Strong analytical and problem-solving skills with the ability to identify root causes and implement effective solutions
- Has similar experience in monitoring and tracking processes, ensuring adherence, and identifying areas for improvement
- Customer-centric mindset with the ability to understand and address customer needs and concerns
- Ability to adapt to a dynamic work environment and respond proactively to changing circumstances
- Proficient in using relevant tools and technologies for incident tracking, communication, and process monitoring
- Proven ability to work collaboratively with cross-functional teams and stakeholders
- Strong organizational and multitasking skills, with the ability to manage multiple priorities effectively
Job Criteria/Requirements
Qualifications:
Diploma
Must-have skills:
Great Troubleshooting and Problem Resolution skills, Effective Communication skills, has a Customer-centric mindset and Strong organizational and multitasking skills
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