Centre Manager

Roles & Responsibilities

• Manage day to day operations of the Training Centre assigned to you is well-managed and daily operations are carried out without any lapses;
• Ensure overall customer service of the reception counter is maintained at a satisfactory level, where visitors visit and leave the space delighted
• Manage staff under your supervision complete their daily operation duties to facilitate class administration processes
• To ensure that all documentation for class start is readily prepared and completed for Trainers to apply during the start of classes
• Ensure all transfer and withdrawal processes are completed accurately and timely as per required by the Company and/or Program Partners
• Ensure that all documents submitted meet the standard for invoicing
• Report in a timely fashion, any disruptions, challenges, and non-compliant behaviours that are affecting daily operations at the Training Centre.

Requirements

• Competency in interpersonal and communication skills
• Computer literacy with proficiency in MS Office applications Excellent in service skills
• Negotiation skills
• At least 5 year(s) of relevant experience in Supervisory role in Customer Service
• Dynamic individual with service aptitude, passion for service delivery and a proactive approach
• Strong written and oral communication skills, analytical, administrative and interpersonal skills
• A strong team player with positive work attitude and committed to work duties to maintain and exceed the expected service level where required
• Ability to function effectively and multi-task in a fast-pace, dynamic environment
• IT savvy with good working knowledge of Microsoft, web-based applications and Training Management System (Preferably)
• Support work before office commencement and/or extended hours under staggered shift duty arrangement as well as weekend a must