Call Ambassador
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Education - Children, Adult Education And Training | Learning Management | Learning Support Executive
Job Type:
Full Time
Job Suitable For:
#foreveryoung#greatstart#midcareer#youth#skills-training
Benefits:
free food & beverages
training opportunities
No. of Vacancies:
2
Job Description
Responsibilities:
• Create wow moments through sustainable relationships, as well as interactive and sincere communication
• Professional management of incoming calls/emails to address sales enquiries, follow-ups and feedback
• Identify and assess customer’s needs to guide them towards correct procedures and applications
• Process forms and applications to ensure that they are aligned with programme requirements
• Maintain accurate records of customer interactions
• Support sales department in leads generation
Requirements:
• Ability to speak a dialect is preferred but not required
• Confident communicator with active listening skills
• Customer oriented with the ability to adapt to various caller profiles
• Maintain a happiness index set by the team
• Create wow moments through sustainable relationships, as well as interactive and sincere communication
• Professional management of incoming calls/emails to address sales enquiries, follow-ups and feedback
• Identify and assess customer’s needs to guide them towards correct procedures and applications
• Process forms and applications to ensure that they are aligned with programme requirements
• Maintain accurate records of customer interactions
• Support sales department in leads generation
Requirements:
• Ability to speak a dialect is preferred but not required
• Confident communicator with active listening skills
• Customer oriented with the ability to adapt to various caller profiles
• Maintain a happiness index set by the team
Job Criteria/Requirements
Qualifications:
Diploma
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