Assistant Manager (Hotpot)

Job Scope

• Support daily restaurant operations, including opening and closing procedures, reservation management, and guest relations.
• Prepare staffing/sales reports.
• Assess operations processes to improve profitability.
• Set targets and Key Performance Indicators to improve work performance.
• Handle customer inquiries, concerns, and complaints with professionalism and efficiency, striving to resolve issues to the customer's satisfaction.
• Recording and reporting all food-related complaints to the Chef immediately.
• Maintain the highest standard of cleanliness, maintenance of furnishings and equipment and the proper set up of in the restaurant and connected areas or pantries.
• Assist in coordinating between the kitchen and front-of-house operations to ensure seamless service delivery.
• Promote the restaurant by establishing/maintaining a loyal and regular customer base with personalized customer service.
• Drive promotions and marketing initiatives.
• Manage the beverage counter and maintain beverage quality.
• Oversee stock levels & ordering supplies.
• Troubleshoot POS system.
• Responsible for scheduling staff rosters.
• Ensure team briefings are carried out before each service period.
• Assist in implementing and developing training programs.
• Train and mentor staff in service techniques, product knowledge, and bar operations.
• Collaborate with the management team to implement and uphold restaurant policies and procedures regarding health, safety, and sanitation standards.

Job Requirements

• Diploma in Food and Service Management or Business Management
• 4 to 6 years of restaurant management work experiences
• Extensive food and beverage (F&B) knowledge
• Strong written and oral communications skills in Mandarin to liaise with business partners (vendors/suppliers) and colleagues from international teams of Mandarin-speaking background.
• Comfortable to work with multicultural teams and groups locally and internationally.