Senior Executive, Sales Reservations and Operations

Mandai Wildlife Group is dedicated to caring for the planet and protecting animals and nature. Conservation education is intrinsic in all interactions with the Group, to inspire action for a healthier world.

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Mandai Wildlife Group advocates for biodiversity, contributes leading wildlife research, develops innovative solutions to promote living sustainably, and collaborates with conservation partners in Singapore and Southeast Asia.

The Group provides funding and in-kind support to Mandai Nature for conservation work across Southeast Asia.

Mandai X is the growth accelerator and venture building arm of Mandai Wildlife Group that sparks, catalyses and accelerates innovative ventures in completely new domains that drive growth and impact at scale.


Job Duties and Responsibilities:
This role will report to Senior Manager and shall provide excellent customer service to guests and travel partners, complete their reservation accurately and efficiently while optimise the sales inventories and increase booking conversion.

· Handle enquiries through phone call, email correspondence and face-to-face; investigate feedback, complaints and provide solutions or recommendations in a professional and proficient manner.
· Ensure smooth running of daily operations in all aspects, to deliver excellent servies to guests and travel partners, support sales program effectively and increase sales conversion.
· Perform order processing, ticket issuance, manage resources and follow-up on operation matters accurately and efficiently.
· Enhance the operational processes and procedures.
· Work closely with team members and sales managers to carry out daily tasks in meeting business objectives and deliverables
· To maintain and update client database, resources in excel report, system and proper documentation tracking.
· Perform any other ad-hoc duties assigned by line manager.

Job Requirements:
· General Diploma in any discipline.
· Preferably 2 to 5 years of relevant experience working in travel agency, hospitality, call centre operations and/or tourism industry.
· Candidates without experience are welcome to apply.
· Proficient in Microsoft Outlook, Excel, Word, PowerPoint and generating statistic report.
· Self-motivated, independent and pro-active team player with an analytical mind and excellent problem-solving skills.
· Possess excellent written and spoken communication, interpersonal and organisational skills.
· Team player with positive attitude, detail-oriented, able to multi-task and work fast in dynamic, fast-paced environment.
· Pleasant, friendly and warm disposition.
· Able to work on weekends and Public Holidays with advance notice, on rotation basis when required.
· Able to work in office and within parks.