Guest Services Host - Madame Tussauds Museum
Login to view salary
Tourism and Attractions | Attractions Management and Operations | Guest Service Crew
40 IMBIAH ROAD IMAGES OF SINGAPORE LIVE SINGAPORE 099700
Job Type:
temporary or part time
Job Suitable For:
#inclusive#greatstart#youth#skills-training
Benefits:
health & wellness benefits
training opportunities
personal development benefits
No. of Vacancies:
8
Job Description
Could you be the STAR we are looking for?
Madame Tussauds is a world-famous wax attraction located on Sentosa. Where else can you interact with A-List celebrities, sporting legends, political heavyweights, and historical icons?
Our wax figures are only half the story. It's the people who work here that really make our experience come alive, and every visit a day to remember. We are looking for friendly and enthusiastic people who have a passion for delivering excellent guest service and thrive in a fast-paced environment. Come join our Guest Relations team today!
About the role:
In this role you will be responsible for delivering a happy guest experience and driving sales. Every day is different as your schedule will offer variety in your role working in different parts of the attraction from admissions to the gift shop.
Duties include:
Welcome guests at the entry and process ticket sales
Stock up products in the gift shop and sales counters
Assist guests with taking photos and answering questions about the displays
Actively upsell souvenirs and tickets to all experiences
Operate and monitor interactive experiences including the 4D cinema show, boat ride and F1-themed VR game*
Maintain cleanliness and follow all health & safety procedures
*Please note that our fun training program will provide time and support so you can learn how to operate all interactive experiences before fulfilling duties in each area.
Want to know more? Check out a day in the life of a host here: https://www.instagram.com/tv/Cdhcg4agbtz/?utm_source=ig_web_copy_link
About you:
Friendly and enthusiastic with a "can do" attitude
Excellent communicator and loves to interact with people from all over the world
Passionate about giving great guest service
Proven track record of reaching sales or guest feedback targets
Available to work regular weekends and public holidays
Previous experience in cashiering and/or customer service roles is preferred
Sounds like you? Wait, there's more!
The Madame Tussauds Singapore family offers the following benefits:
Paid island allowance
Daily meals provided onsite
FREE transport to Sentosa (via cable car)
Fun and exciting work culture
Sentosa Islander Partner membership that comes with many discounts on the island
Merlin Magic Pass that grants you free entry for you and your guests to any of our attractions in the world, including LEGOLAND Malaysia
Medical insurance
Competitive leave entitlements, including work anniversary leave
Development opportunities
Many other amazing benefits!
Full Time Offer:
Base Monthly Salary: $2000
+ Monthly Allowance: $100
5-day work week with regular working hours (9am-6pm or 9:30am-6:30pm shifts)
Part Time Offer:
Hourly Rate : $9 - $10 per hour
Receive 1.5 x hourly rate when working a public holiday
Daily Allowance: $5, paid on top of your hours for each shift
Working 2 - 4 shifts a week, schedule flexible around your availability
Here at Merlin Entertainments we are proud to have a diverse workforce, and we’re all about providing equal opportunities to the whole team. Because of this we are committed to an active all together programme which starts with our recruitment and selection process.
Merlin Entertainments Singapore Pte. Ltd. has adopted the Tripartite Standards and has committed to be a fair and progressive employer.
Madame Tussauds is a world-famous wax attraction located on Sentosa. Where else can you interact with A-List celebrities, sporting legends, political heavyweights, and historical icons?
Our wax figures are only half the story. It's the people who work here that really make our experience come alive, and every visit a day to remember. We are looking for friendly and enthusiastic people who have a passion for delivering excellent guest service and thrive in a fast-paced environment. Come join our Guest Relations team today!
About the role:
In this role you will be responsible for delivering a happy guest experience and driving sales. Every day is different as your schedule will offer variety in your role working in different parts of the attraction from admissions to the gift shop.
Duties include:
Welcome guests at the entry and process ticket sales
Stock up products in the gift shop and sales counters
Assist guests with taking photos and answering questions about the displays
Actively upsell souvenirs and tickets to all experiences
Operate and monitor interactive experiences including the 4D cinema show, boat ride and F1-themed VR game*
Maintain cleanliness and follow all health & safety procedures
*Please note that our fun training program will provide time and support so you can learn how to operate all interactive experiences before fulfilling duties in each area.
Want to know more? Check out a day in the life of a host here: https://www.instagram.com/tv/Cdhcg4agbtz/?utm_source=ig_web_copy_link
About you:
Friendly and enthusiastic with a "can do" attitude
Excellent communicator and loves to interact with people from all over the world
Passionate about giving great guest service
Proven track record of reaching sales or guest feedback targets
Available to work regular weekends and public holidays
Previous experience in cashiering and/or customer service roles is preferred
Sounds like you? Wait, there's more!
The Madame Tussauds Singapore family offers the following benefits:
Paid island allowance
Daily meals provided onsite
FREE transport to Sentosa (via cable car)
Fun and exciting work culture
Sentosa Islander Partner membership that comes with many discounts on the island
Merlin Magic Pass that grants you free entry for you and your guests to any of our attractions in the world, including LEGOLAND Malaysia
Medical insurance
Competitive leave entitlements, including work anniversary leave
Development opportunities
Many other amazing benefits!
Full Time Offer:
Base Monthly Salary: $2000
+ Monthly Allowance: $100
5-day work week with regular working hours (9am-6pm or 9:30am-6:30pm shifts)
Part Time Offer:
Hourly Rate : $9 - $10 per hour
Receive 1.5 x hourly rate when working a public holiday
Daily Allowance: $5, paid on top of your hours for each shift
Working 2 - 4 shifts a week, schedule flexible around your availability
Here at Merlin Entertainments we are proud to have a diverse workforce, and we’re all about providing equal opportunities to the whole team. Because of this we are committed to an active all together programme which starts with our recruitment and selection process.
Merlin Entertainments Singapore Pte. Ltd. has adopted the Tripartite Standards and has committed to be a fair and progressive employer.
Job Criteria/Requirements
Qualifications:
A' Levels
Work Experience Level:
junior level
Must-have skills:
COMPETENT IN WRITTEN & VERBAL ENGLISH, CUSTOMER SERVICE SKILLS
Employer Profile
