Guest Service Officer
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Tourism and Attractions | Attractions Management and Operations | Guest Service Crew
80 MANDAI LAKE ROAD SINGAPORE 729826
Job Type:
permanent or full time
Job Suitable For:
#foreveryoung#freshgrads#skills-training
Benefits:
health & wellness benefits
training opportunities
personal development benefits
No. of Vacancies:
10
Job Description
Mandai Wildlife Group is dedicated to caring for the planet and protecting animals and nature. Conservation education is intrinsic in all interactions with the Group, to inspire action for a healthier world.
Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.
Mandai Wildlife Group advocates for biodiversity, contributes leading wildlife research, develops innovative solutions to promote living sustainably, and collaborates with conservation partners in Singapore and Southeast Asia.
The Group provides funding and in-kind support to Mandai Nature for conservation work across Southeast Asia.
Mandai Global, an entity that is part of the Group, will establish and operate new lines of business anchored in creating positive outcomes for nature and wildlife.
Discover roles in Animal Care, Food & Beverage, Park Operations and many more!
Job Duties and Responsibilities:
- Ensure day-to-day operations are carried out smoothly, including daily resource management, and maintain high level of guest service standards in accordance to protocol
- Identify, propose and execute proposals on areas of improvement to create and enhance guest experience within the park
- Resolve feedback, issues and concerns raised by guests
- Motivate and guide part-time staff in delivering guests experiences
- Assist in and conduct training of part-time staff in consultation with section lead
- Assist in the maintenance and enforcement of park safety matters and procedures
- Assist in wildlife management efforts
- Other relevant duties as assigned
Job Requirements:
- Minimum 1 year of relevant experience in hospitality or tourism industry
- Prior customer service experience will be an advantage
- Excellent communications skills
- Proficient in English and Mandarin preferred in order to communicate with Mandarin-speaking guests
- Confident, energetic and outgoing personality
- Able to work on weekends and public holidays
Shortlisted applicants will be allocated to the respective parks accordingly.
Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.
Mandai Wildlife Group advocates for biodiversity, contributes leading wildlife research, develops innovative solutions to promote living sustainably, and collaborates with conservation partners in Singapore and Southeast Asia.
The Group provides funding and in-kind support to Mandai Nature for conservation work across Southeast Asia.
Mandai Global, an entity that is part of the Group, will establish and operate new lines of business anchored in creating positive outcomes for nature and wildlife.
Discover roles in Animal Care, Food & Beverage, Park Operations and many more!
Job Duties and Responsibilities:
- Ensure day-to-day operations are carried out smoothly, including daily resource management, and maintain high level of guest service standards in accordance to protocol
- Identify, propose and execute proposals on areas of improvement to create and enhance guest experience within the park
- Resolve feedback, issues and concerns raised by guests
- Motivate and guide part-time staff in delivering guests experiences
- Assist in and conduct training of part-time staff in consultation with section lead
- Assist in the maintenance and enforcement of park safety matters and procedures
- Assist in wildlife management efforts
- Other relevant duties as assigned
Job Requirements:
- Minimum 1 year of relevant experience in hospitality or tourism industry
- Prior customer service experience will be an advantage
- Excellent communications skills
- Proficient in English and Mandarin preferred in order to communicate with Mandarin-speaking guests
- Confident, energetic and outgoing personality
- Able to work on weekends and public holidays
Shortlisted applicants will be allocated to the respective parks accordingly.
Job Criteria/Requirements
Qualifications:
N' Levels
Work Experience Level:
junior level
Must-have skills:
CUSTOMER SERVICE EXPERIENCE WITH GOOD COMMUNICATION
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