Guest Relations Officer/Executive
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Food Services | Food and Beverage Service | Host / Hostess / Crew Leader
Job Type:
Full Time,
Internship/Attachment,
Career Conversion Program (GOVERNMENT SUPPORT),
Career Trial (GOVERNMENT SUPPORT),
Mid-Career Attachment (GOVERNMENT SUPPORT)
Job Suitable For:
#midcareer#nohashtag#freshgrads#skills-training#greatstart#newstart#flexitime#LTVP
Benefits:
flexible work hours
health & wellness benefits
free food & beverages
training opportunities
No. of Vacancies:
2
Job Description
Receive guests in a friendly, professional and timely manner
Respond promptly and professionally to guests’ needs, questions and concerns
Respond within 24 hours to any reservations, group and/or social event booking via the respective systems and communicating it to respective departments for further follow-up
Monitor flow of dine-in guests and work closely with floor staff to maximize seating capacity
Handle reservation systems and administrative duties for the restaurant
Assist service staff as and when required by escorting guests to assigned dining areas
Other ad-hoc operational duties as and when assigned
EDUCATION AND/OR EXPERIENCE
Min. Certificate in Hospitality Management or equivalent with at least 1-2 years of prior hosting/waiting experience in F&B/Hospitality industry.
REQUIREMENTS
Passionate to serve and have a strong passion for the F&B industry
Possess excellent communication, interpersonal and organization skills
Friendly and customer service oriented
Able to remain calm and composed in a hectic and fast-paced environment
Must be able to work on weekends, public holidays and shifts
Respond promptly and professionally to guests’ needs, questions and concerns
Respond within 24 hours to any reservations, group and/or social event booking via the respective systems and communicating it to respective departments for further follow-up
Monitor flow of dine-in guests and work closely with floor staff to maximize seating capacity
Handle reservation systems and administrative duties for the restaurant
Assist service staff as and when required by escorting guests to assigned dining areas
Other ad-hoc operational duties as and when assigned
EDUCATION AND/OR EXPERIENCE
Min. Certificate in Hospitality Management or equivalent with at least 1-2 years of prior hosting/waiting experience in F&B/Hospitality industry.
REQUIREMENTS
Passionate to serve and have a strong passion for the F&B industry
Possess excellent communication, interpersonal and organization skills
Friendly and customer service oriented
Able to remain calm and composed in a hectic and fast-paced environment
Must be able to work on weekends, public holidays and shifts
Job Criteria/Requirements
Qualifications:
NITEC
Must-have skills:
customer skills, communication and interpersonal skills
Nice to Have Skills:
reservation management
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