Guest Relations Agent (Front Desk)
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Hotel & Accommodation Services | Front Office | Front Office Officer / Guest Services Officer / Guest Relations Officer / Front Office Agent / Guest Services Agent / Guest Relations Agent
Job Type:
Full Time,
Permanent,
Career Conversion Program (GOVERNMENT SUPPORT),
Mid-Career Attachment (GOVERNMENT SUPPORT)
Job Suitable For:
#inclusive#midcareer#freshgrads#skills-training#LTVP
Benefits:
health & wellness benefits
free food & beverages
training opportunities
personal development benefits
No. of Vacancies:
3
Job Description
JOB SUMMARY
Assist Supervisors and managers to ensure that daily operations are run smoothly. Ensure all guests have a speedy check in and check out process in line with our Operating Procedures. Always greet guests with a smile. Be warm and friendly and ensure the Marriott’s Six Principles of Hospitality are practised all the time.
JOB RESPONSIBILITIES
- Assist Supervisors and managers to ensure that daily operations are run smoothly.
- Ensure all guests have a speedy check in and check out process in line with our Operating Procedures.
- Ensure amenity forms are raised for VIPs, Elite Members, repeat and long stay guests and ensure that Housekeeping and Room Service are informed.
- Run First Ten and Arrivals report to block rooms for arrival guests.
- Enroll guests in Marriott Rewards programme.
- Handle and solve guests’ complaints or assisting them with enquiries.
- Provide information about the hotel and the surrounding community.
- Maintain accurate room status information.
- Update guest profile.
- Programming of keys, e.g. for porters to bring out luggage, show rooms and for guests who lost their keys or not able to gain access to their rooms.
- Performing cashiering duties, e.g. post in charges, foreign currency exchange, checkout by cash or credit cards and selling of gift vouchers.
- Cash/Bank Handling
· Process all payment methods in accordance with Accounting procedures and policies.
· Follow property control audit standards and cash handling procedures (e.g., blind drops).
· Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
· Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
· Transport bank to/from assigned workstation, following security procedures.
· Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.
- To ensure and follow established procedures and compliance as per LSOP guidelines.
- Any other duties as may be assigned from time to time.
JOB REQUIREMENTS
- Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
- At least 1 year of relevant experience. Fresh graduates are welcomed.
- Great communication & interpersonal skills.
- Rotating shift work, including overnight shifts.
- Able to start work within short notice period.
Assist Supervisors and managers to ensure that daily operations are run smoothly. Ensure all guests have a speedy check in and check out process in line with our Operating Procedures. Always greet guests with a smile. Be warm and friendly and ensure the Marriott’s Six Principles of Hospitality are practised all the time.
JOB RESPONSIBILITIES
- Assist Supervisors and managers to ensure that daily operations are run smoothly.
- Ensure all guests have a speedy check in and check out process in line with our Operating Procedures.
- Ensure amenity forms are raised for VIPs, Elite Members, repeat and long stay guests and ensure that Housekeeping and Room Service are informed.
- Run First Ten and Arrivals report to block rooms for arrival guests.
- Enroll guests in Marriott Rewards programme.
- Handle and solve guests’ complaints or assisting them with enquiries.
- Provide information about the hotel and the surrounding community.
- Maintain accurate room status information.
- Update guest profile.
- Programming of keys, e.g. for porters to bring out luggage, show rooms and for guests who lost their keys or not able to gain access to their rooms.
- Performing cashiering duties, e.g. post in charges, foreign currency exchange, checkout by cash or credit cards and selling of gift vouchers.
- Cash/Bank Handling
· Process all payment methods in accordance with Accounting procedures and policies.
· Follow property control audit standards and cash handling procedures (e.g., blind drops).
· Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
· Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
· Transport bank to/from assigned workstation, following security procedures.
· Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.
- To ensure and follow established procedures and compliance as per LSOP guidelines.
- Any other duties as may be assigned from time to time.
JOB REQUIREMENTS
- Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
- At least 1 year of relevant experience. Fresh graduates are welcomed.
- Great communication & interpersonal skills.
- Rotating shift work, including overnight shifts.
- Able to start work within short notice period.
Job Criteria/Requirements
Qualifications:
NITEC
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