Guest Experience Leader

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Food Services | Food and Beverage Service | Executive / Service Supervisor
6 RAFFLES BOULEVARD MARINA SQUARE SINGAPORE 039594
Job Type:
permanent or full time
Job Suitable For:
#foreveryoung#inclusive#greatstart#midcareer#newstart#flexitime#youth
Benefits:
No. of Vacancies:

20

Job Description
Serve as the Hospitality Expert/Lead in the restaurant
Deliver exceptional in-store Feel Good experience at all times
Implement and execute Service Centric and Family Marketing initiatives and programmes
Exceed guest expectations by creating Feel Good Moments and turning them to lasting memories
Job Criteria/Requirements
Qualifications:

N' Levels

Work Experience Level:

mid level

Must-have skills:

• AT LEAST 1-2 YEARS OF RELEVANT CUSTOMER SERVICE EXPERIENCE • CONFIDENT, FRIENDLY WITH A STRONG DESIRE TO CONNECT AND SERVE GUESTS IN A PERSONAL WAY • STRONG COMMUNICATOR WHO IS ABLE TO LISTEN TO GUESTS NEEDS / CONCERNS AND PRO-ACTIVE AND ACTS WITH INITIATIVE IN RESOLVING CUSTOMERS’ CONCERNS • WILLINGNESS TO WORK SHIFT HOURS, WEEKENDS AND PUBLIC HOLIDAYS

Employer Profile
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Hanbaobao Pte Ltd (Licensee of McDonald’s)

In Singapore, McDonald’s has more than 147 restaurants island-wide, 17 Drive-Thrus, over 30 Dessert Kiosks and over 46 McCafé outlets.