Executive, Channel Management
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Energy and Power | Energy Retail | Marketing and Channel Management Senior Executive
Job Type:
Full Time
Job Suitable For:
#freshgrads
Benefits:
No. of Vacancies:
1
Job Description
Responsibilities:
• Management of channels for both the B2B (Commercial & Industrial) and B2C (Residential) markets.
• Establish and reinforce work and order management processes with channels.
• Provide support to channel agents to identify and drive sales acquisitions.
• Training and guidance to channels and channel agents.
• Preparation of channel reports, including and not limited to performance and commission reports.
• Liaison with both internal and external stakeholders in the management and participation of campaign activations.
• Proactively access, clarify and align channels’ needs with respect to contractual agreements.
• Monitor cases by customer service team to ensure prompt follow-ups and closure of cases.
• Ad hoc system testing.
Requirements:
• Possess a degree in Business or equivalent. (Diploma holders will be considered for an Officer position)
• Candidates who can converse in Mandarin (due to the need to liaise with Mandarin-speaking stakeholders) will have an added advantage.
• A team player with good interpersonal and communication skills, achievement orientation and results driven.
• Self-motivated, independent with good initiative.
• Possess good presentation, negotiation skills and influencing skills.
• Able to deal with quick turn-arounds when required.
• Minimum 1 to 3 years of relevant experience is preferred.
Other:
• 5-day work week.
• Ad-hoc weekend duties required.
• Management of channels for both the B2B (Commercial & Industrial) and B2C (Residential) markets.
• Establish and reinforce work and order management processes with channels.
• Provide support to channel agents to identify and drive sales acquisitions.
• Training and guidance to channels and channel agents.
• Preparation of channel reports, including and not limited to performance and commission reports.
• Liaison with both internal and external stakeholders in the management and participation of campaign activations.
• Proactively access, clarify and align channels’ needs with respect to contractual agreements.
• Monitor cases by customer service team to ensure prompt follow-ups and closure of cases.
• Ad hoc system testing.
Requirements:
• Possess a degree in Business or equivalent. (Diploma holders will be considered for an Officer position)
• Candidates who can converse in Mandarin (due to the need to liaise with Mandarin-speaking stakeholders) will have an added advantage.
• A team player with good interpersonal and communication skills, achievement orientation and results driven.
• Self-motivated, independent with good initiative.
• Possess good presentation, negotiation skills and influencing skills.
• Able to deal with quick turn-arounds when required.
• Minimum 1 to 3 years of relevant experience is preferred.
Other:
• 5-day work week.
• Ad-hoc weekend duties required.
Job Criteria/Requirements
Qualifications:
Degree
Nice to Have Skills:
Good interpersonal and communication skills
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