Customer Service Officer
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Others - Customer Service | Customer Service | Customer Service Officer
Job Type:
Full Time,
Permanent
Job Suitable For:
#foreveryoung#inclusive#greatstart#midcareer#skills-training
Benefits:
health & wellness benefits
training opportunities
No. of Vacancies:
1
Job Description
Highlights:
- Health insurance
- Dental reimbursement
- AWS + Performance Bonus
- Friendly environment
- Multiple buses to town
- Havelock MRT Station (TE16) just outside our office
- Birthday's leave
Job Summary:
The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality satisfaction.
Job Description:
- Effectively handle and manage customers’ feedback and complaints
- Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
- Responsible for front-office and back-office duties which includes customer enquiries, quotations, order processing and fulfillment
- Work closely with team members to ensure accurate and timely delivery of services
- Participate actively in the customer retention program and strategy
- Tracks and assist in collection of outstanding payments in relation to the income generated from your department
- Ad-hoc duties such as billing and filing
- Perform other duties or projects assigned
Requirements:
- Minimum Diploma level and above with 3-4 years of experience in service-related industry
- Meticulous, organised and an effective team player
- Ability to converse fluently and professionally with Chinese speaking clients
- Urgent hiring
- Immediate commencement
Other information:
Working Days and Hours: Monday – Friday; 8.30am – 6pm
- Health insurance
- Dental reimbursement
- AWS + Performance Bonus
- Friendly environment
- Multiple buses to town
- Havelock MRT Station (TE16) just outside our office
- Birthday's leave
Job Summary:
The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality satisfaction.
Job Description:
- Effectively handle and manage customers’ feedback and complaints
- Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
- Responsible for front-office and back-office duties which includes customer enquiries, quotations, order processing and fulfillment
- Work closely with team members to ensure accurate and timely delivery of services
- Participate actively in the customer retention program and strategy
- Tracks and assist in collection of outstanding payments in relation to the income generated from your department
- Ad-hoc duties such as billing and filing
- Perform other duties or projects assigned
Requirements:
- Minimum Diploma level and above with 3-4 years of experience in service-related industry
- Meticulous, organised and an effective team player
- Ability to converse fluently and professionally with Chinese speaking clients
- Urgent hiring
- Immediate commencement
Other information:
Working Days and Hours: Monday – Friday; 8.30am – 6pm
Job Criteria/Requirements
Qualifications:
Diploma
Must-have skills:
Communication, Microsoft Office, Interpersonal
Nice to Have Skills:
Salesforce, NetSuite
Employer Profile
