Assistant Store Manager - Islandwide

POSITION SUMMARY

Lead the Store by representing the Brand and driving its initiatives whilst aligning to Valiram procedures and quest for excellence
Oversee all aspects of store performance through sales management, operational excellence and people leadership, as well as store visual aesthetics and environment
Maintain inventory integrity – minimise stock losses & ensure monthly (& daily if necessary) stock counts
Foster a positive, engaging and ethical working environment
KEY AREAS OF RESPONSIBILITIES

Drive the Sales and maximize Profitability

Execute the main sales initiatives of the Brand
Daily, weekly and monthly action plan to deliver the expected sales results
Analyse sales figures, monitor expenses to optimize sales and profits
Optimize the duty rosters to guarantee proper floor coverage, maximise sales whilst minimizing payroll expenses
Achieve High Service Standards

Lead the team and put in place appropriate action as to offer a WOW Service experience to the customer
Provide continuous coaching to floor staff on customer service, selling skills, product knowledge, etc. to ensure the highest level of service is achieved
Work with the team to best handle customer complaints
Maintain Best Retail Standards

Perform and supervise store opening and closing procedures and to ensure the process is in compliance with company SOPs
Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times
Ensure visual merchandising are implemented efficiently
Be vigilant and practice regular checks on staff movements during operating hours
Inventory Integrity

Work with the store staff to manage inventory and minimize stock losses
Monthly stock take routine to ensure Inventory accuracy and submission of reports on timely manner
Play a leading role when inventory integrity issues occur –Investigate and recommend corrective actions
Team Leadership

Lead the recruitment process for front line staff and work together with relevant HR Dept. to successfully close the vacant positions in the store
Conduct on the job trainings and give proper product trainings/knowledge and lead the floor staff in achieving sales and other store target
Regular store meetings to ensure accurate and consistent communication to the staff
Conduct staff appraisal and quarterly performance review
Provide specific development for the Assistant Store Manager and Supervisor by assigning accountabilities and training with consistent follow up and feedback
Improve staff morale leading to positive and dynamic working attitude
Maintain general and acceptable staff working conditions
Staff to conduct themselves in a proper and professional manner in compliance with the Code of Business Conduct
Reporting

Ensure the appropriate daily, weekly and monthly reports submission are delivered on time
Any Ad Hoc reports and requests by the Management/Brand