Customer service executive is responsible for assembling data, analyzing processes and systems, identifying gaps and improvement areas and proposing quality improvements. Systematic and analytical, he is required to identify area for service quality improvement and perform service quality analysis. He / She is expected to co-ordinate closely with internal and external stakeholders to implement better service quality. He / She is expected to handle complaints and ensure prompt and effective resolutions to meet customer expectation. Taking ownership of complaint and queries and proactively following through to resolution. To provide general and support services different levels when required, in line with the functional requirements of the company. Maintain, grow, and build long term relationships with account portfolio.

The Customer Service Executive is responsible for coordinating with customers, logistics operators and customs officials to plan and track the movement of goods to ensure that they are cleared through customs or quarantine, as well as developing relationships with potential customers. Job Responsibilities: • Follow up with customer inquiries and provide information about services, products and to process orders • Coordinate with the warehouse team to ensure that operational tasks are met • Process all documentation associated with the movement of our client’s inventory into and out of the facility according to client requirements, and in an accurate and timely manner • Document, investigate and resolve all customer concerns in a timely fashion • Build strong relationships with customers • Communicate and follow up with customers on the status of their shipments or deliveries • Perform any other tasks as and when assigned by the superior Job Requirements: • Minimum a professional or NITEC certificate or equivalent • Positive attitude, detail-oriented, organised, and able to prioritise tasks • Good interpersonal, communication and analytical skills • Good command of English (written and spoken) • Ability to work independently and under pressure in a fast-moving environment • Able to work as a team player, pro-active, self-motivated and high sense of responsibility • Entry level candidates are welcome to apply

• Transport clients and/or packages to and from destinations • Arrive at destinations on schedule • Fulfill administrative needs, like office pickups • Research and plan for traffic, construction and weather delays • Use navigation applications to determine the best route • Interact with clients professionally at all times • Ensure that the vehicle is always fueled and ready for use • Arrange for vehicle repairs as needed • Keep mileage records and repair records up-to-date

The Procurement Executive is responsible for coordinating and negotiating the goods and services in the most cost-effective deals. Essentially, he/she is also responsible for the company’s spending Efficiency Job Responsibilities: • Ensure Perfect Order: Actively use the e-Purchasing system. Every company/dept purchase starts with a PR. Generate PO on PR approval by HOD/GM/MD. Activate Vendor with PO, monitor delivery to user. Get DO signed by User on delivery – ensure Vendor invoices. Pass DO & Invoice to Accounts Payable. Monitor Vendor is paid per agreed invoice terms, Close PO. • Assist User in Sourcing for product or services. Ensure User have Product Specifications or Service Work Instructions so as to source for right Products or Service. Ensure sourcing of current products and services with AVL (Approved Vendor List). • For New Products/Services requiring new Vendors/Contractors need to receive write up on compelling business reasons together with request from User. Review with Procurement Manager for Approval before sourcing. • Assist to monitor & expedite the PR approval process by HOD/GM /MD • Engage to ensure competitive costs for products and services • Flag out Vendors/Contractors that are slow in their responses to queries & deliveries or have quality issues from feedback by Users to Procurement Manager in timely manner. • Engage in Cost reduction Exercise and other projects (IT, New Procurement Procedures) deemed necessary by Procurement Manager • Champion the Procurement Processes with Users • Ability to work independently, develop solutions to mitigate problems before escalating to Procurement Manager Job Requirements: • Possess good supplier management skills e.g. negotiation • Excellent Written and Oral Communication Skills • Possess relevant knowledge of logistics and supply chain processes • Self-motivated & able to work independently under pressure in a fast-paced environment • Team player, resourceful and possess good initiative to work with R&D, business & project teams Familiar with MS Office (Excel, Word & PowerPoint); knowledge of Navision/SAP an advantage

Job Description • Attend to customs enquiries or queries at declaration and to secure the permits approval • Support in the resolution of escalated customs' concerns and issues on the declaration • Arrange and attend to customs officer survey to site for audit • Identify appropriate solutions to address customs queries based on permit declaration’s knowledge • Obtain permits approval in timeliness manner to avoid delay in goods movement dependent on approved permits • Manage a good filing record of all the permits declared, approved, pending for approval, rejected etc. • Execute changes in industry standards or sector requirements in cargo movement documentation between zones • Perform cargo acceptance documentation and handle customs clearance processing according to industry standards or sector requirements • Organise cargo documentation process according to industry standards or sector • Follow cargo or material-handling security procedures • Support department in incident or crisis management initiatives • Organise documentation for transhipment and transloading operations • Organise documentation for specialised cargo • Perform a support role in compliance operations and/or advise and obtain from clients on permits declaration data • Perform checks in accordance to internal standard operating procedures (SOP), government regulatory requirements and legislations to identify non-compliance • Estimate resources required for project activities accurately • Execute operational policies, standards and procedures • Perform basic risk assessment • Supervise a small team of assistants at work Job Requirements • Certified Customs Permit Declaration (Custom Competency Test for Declaration), • 2 ~ 3 years in performing permit declarations with good track record • To liaise with stakeholders on material or information requirements by customs authority or agencies on all customs related queries related to permits declaration • Keeping a proper record of all things related to customs permit, provide data and report on weekly/monthly basis to management • To recommend on manpower needs for emplacement with the ultimate goal of obtaining the approved customs permits timely for cargo movements by customers • To be the key person of contact for customs authority or agencies for all permits related matters.

The Storekeeper is responsible for coordinating general warehouse operations and activities, such as receiving and shipping deliveries, doing stock inspections, documenting warehouse transactions and records, and inventory storage. Job Responsibilities: • Checking and inspecting received goods to ensure they are of the correct quantity, type, and quality. • Packing, labelling, packaging, stocking, organising and re-arranging of products in the warehouse when received and before they are dispatched. • Possess the knowledge, skills and necessary licenses to operate MHEs - forklift, pallet truck, reach truck, VNA, stacker, scissors lift, etc (as required) • Managing and ensuring accurate shipping, loading and unloading of products • Any ad hoc duties as assigned by superior Job Requirements: • Meticulous and physically fit to carry heavy items • Able to work as a team player and independently • Possess the necessary licenses to operate the various MHEs

The material handling equipment (MHE) operator / forklift operator / warehouse assistant is responsible for sorting, routing and loading cargo to and from various warehousing or storage locations. Systematic and mechanically-inclined, he/she is also responsible for upholding quality standard, ensuring the safe and efficient operation of material-handling equipment and may also be required to support general warehouse operations. He is expected work with internal and external stakeholders to accomplish his work. PERFORM WAREHOUSING TASKS 1) Perform loading, unloading and arranging of warehouse cargo and items. 2) Perform moving of warehouse cargo and items. 3) Comply with height, weight and special handling requirements in stacking, moving, and arranging items on pallets according to storage plans. 4) Identify operational shortfall, maintenance or repair needs. 5) Report warehousing issues in a timely manner. 6) Perform warehouse operation in accordance with 5s. PERFORM CARGO AND / OR MATERIAL HANDLING AND DELIVERY TASKS 1) Perform container stuffing and unstuffing operations. 2) Perform cargo or material-handling security procedures. 3) Support the department in incident or crisis management initiatives. 4) Assist in application of methods and techniques to manage time and temperature sensitive cargo. 5) Perform cargo consolidation activities. 6) Perform cross docking operations and shipment consolidation. 7) Perform transshipment and transloading operations. 8) Assist in application of methods and techniques to manage dangerous goods. Qualifications 1) Candidates must process at least secondary education 2) Experience in the field of Logistics or Transportation 3) Forklift License 4) Able to perform Overtime when required 5) Able to work in Tuas area 6) Team player and have a positive attitude