Requirements: Ensure highest standard of cleanliness, order and appearance of the hotel Assign housekeeping and maintenance staff their roles and duties; inspect work for conformance and ensure complaint Monitor forecasted occupancy and ensure adequate manpower for all checkout rooms to be completed by 3pm and all guest rooms by 6pm. Ensure staff attendances/allowances/incentives are updated for payroll Ensure cleanliness and appropriate supply of rooms or its equivalent according to the standards and procedures set and approved by the hotel management Maintain proper record of activities/events such as Lost and Found, Inventory, Rooming lists, any housekeeping/maintenance records Monitor and maintain cleaning materials and ensure all inventories are adequately store, recorded and properly maintained Improve housekeeping system by obtaining feedback from all housekeeping personnel Assist the department to control and reduce department expenses; and control manpower expenditure Assist in the area of staff turnover thru mentoring and creating conducive working environment to all staff Supervise, train and retrain staff to prescribed hotel standard Attend to guest request and complaints and provide guest with feedback, when necessary. Assist the Duty Manager/Hotel Manager to disseminate and implement work policies Undertake any reasonable tasks as and when assigned by the management Requirements: Minimum O levels or its Equivalent Basic IT literacy and knowledge of Microsoft Office Resourceful, self-motivated, possess a spirit of excellence as well as team player Decision maker and confident Able to motivate staff, lead and guide a team Good interpersonal and communications skills Accountability and Dependability Vigilant, quality focus and alert with keen eye for details Able to work shift, weekends and public holidays Service oriented with good personality Able to work independently

Requirements: Ensure highest standard of cleanliness, order and appearance of the hotel Assign housekeeping and maintenance staff their roles and duties; inspect work for conformance and ensure complaint Monitor forecasted occupancy and ensure adequate manpower for all checkout rooms to be completed by 3pm and all guest rooms by 6pm. Ensure staff attendances/allowances/incentives are updated for payroll Ensure cleanliness and appropriate supply of rooms or its equivalent according to the standards and procedures set and approved by the hotel management Maintain proper record of activities/events such as Lost and Found, Inventory, Rooming lists, any housekeeping/maintenance records Monitor and maintain cleaning materials and ensure all inventories are adequately store, recorded and properly maintained Improve housekeeping system by obtaining feedback from all housekeeping personnel Assist the department to control and reduce department expenses; and control manpower expenditure Assist in the area of staff turnover thru mentoring and creating conducive working environment to all staff Supervise, train and retrain staff to prescribed hotel standard Attend to guest request and complaints and provide guest with feedback, when necessary. Assist the Duty Manager/Hotel Manager to disseminate and implement work policies Undertake any reasonable tasks as and when assigned by the management Requirements: Minimum O levels or its Equivalent Basic IT literacy and knowledge of Microsoft Office Resourceful, self-motivated, possess a spirit of excellence as well as team player Decision maker and confident Able to motivate staff, lead and guide a team Good interpersonal and communications skills Accountability and Dependability Vigilant, quality focus and alert with keen eye for details Able to work shift, weekends and public holidays Service oriented with good personality Able to work independently

RESPONSIBILITES: • Answer telephone enquiries pertaining to reservation of hotel's rooms, room rates, etc. • Check internal system and manage payment • Liaise with Operations department • Process reservations into the hotel system • Reply with confirmation of bookings via emails and extranet • Manage reservation requests • Manage reservation operations • Manage room inventory • Create sales opportunities REQUIREMENTS: • Proficient in basic Microsoft Excel and Microsoft Outlook • Knowledge in Property Management System will be an advantage • Strong interpersonal and communication skills • Customer oriented attitude • Passionate in delivering excellent guest service and possess strong communication and administration skills. • Able to work shifts, including weekends and public holidays in an office environment

Responsibilites: Housekeeping of the assigned rooms; Maintain the cleanliness of the hotel; Ensure that the condition of fixtures, fittings and building components are well-maintained; Any other relevant duties as assigned Requirements: Able to work on shifts, weekends and PHs Physically fit as manual physical work is required for room cleaning Able to understand and converse in Basic English