Ensure guest rooms and public areas are maintained in accordance with policies, standards and guidelinesInspect assigned areas regularly to ensure furnishing, facilities and equipment are cleaned and maintainedTake charge of assigned areas and ensure housekeeping services are in line with the established standardsConduct random checks on service areasEnsure trolleys are replenished and properly parked at designated areasPerform Room Attendant assignments (i.e.. completion of rooms cleaning and allocation of extra duties)Ensure work orders and requests are carried out promptly and efficientlyInvestigate and follow up on feedback regarding housekeeping services

Be part of Far East Hospitality dynamic Central Reservations team managing 16 hotels and 9 Serviced Residences.Handle reservations received via all channels timely and accurately according to SOPsLiaise with bookers and hotels/sales to ensure smooth pre-arrival experienceMaintain up-to-date information of all promotions and hotels informationMaximize opportunities through upselling techniquesEnsure proper filing and recording of all correspondencesCompliance with department’s related policies and proceduresSupports management as and when required

Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.Provide courteous and efficient service to all hotel guests.Ensure that all telephone calls are handled promptly.Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure.Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.Be familiar with hotel facilities and functions as well as major city attractions and events so as to provide guests with accurate information as requested.Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Ensure guest rooms and public areas are maintained in accordance with policies, standards and guidelines Inspect assigned areas regularly to ensure furnishing, facilities and equipment are cleaned and maintained Take charge of assigned areas and ensure housekeeping services are in line with the established standards Conduct random checks on service areas Ensure trolleys are replenished and properly parked at designated areas Perform Room Attendant assignments (i.e.. completion of rooms cleaning and allocation of extra duties) Ensure work orders and requests are carried out promptly and efficiently Investigate and follow up on feedback regarding housekeeping services

- Clean and maintain guest room, carpet, flooring, wallpapers, furniture and bathrooms daily. Clean and make up rooms and bathrooms according to Hotel's standards and procedures - Conduct duties in courteous, safe and efficient manner, in accordance with hotel and government's policies and procedures, ensuring that the highest level of service and communication is maintained - Equip trolley with adequate supplies and keeps trolley/ pantry neat and tidy at all times - Cover laundry duty. Collect and deliver guest laundry, counting soil linen and distribute clean linen - Report suspicious persons or actions, DND rooms according to procedures. Report room discrepancy accurately and follow standard procedure - Cleaning of public areas within hotel premises. Carry out special project and tasks such as shampooing of carpets and taking stock

- Day-to-day sales activities include telemarketing, sales calls,hotel visits, entertainment, virtual presentations etc. - Be familiar and effective in the sales process: create rapport, ask open questions, follow-up, anticipate and manage expectations, advise conflicts, overcome objections, closing and obtain post-feedback - Acquire new sales leads/ prospects and establish new accounts to grow account/ client base - Foster and develop relationship with existing clients and customers to maintain loyalty. Manage leads and enquiries and provide suitable solutions promptly - Achieve various monthly sales targets set to meet overall cluster budget - Review account portfolio regularly and present to management to provide analysis on performance of each account and forward action plans - Be familiar and diligent with various company systems and sales tools, such as property management system, customer relationship management system, booker loyalty where applicable - Compliance with statutory regulations and internal guidelines/ SOPs - Follow up with clients whose payments are outstanding and long overdue

- Clean and maintain guest room, carpet, flooring, wallpapers, furniture and bathrooms daily. Clean and make up rooms and bathrooms according to Hotel's standards and procedures - Conduct duties in courteous, safe and efficient manner, in accordance with hotel and governement's policies and procedures, ensuring that the highest level of service and communication is maintained - Equip trolley with adequate supplies and keeps trolley/ pantry neat and tidy at all times - Cover laundry duty. Collect and deliver guest laundry, counting soil linen and distribute clean linen - Report suspicious persons or actions, DND rooms according to procedures. Report room discrepancy accurately and follow standard procedure - Cleaning of public areas within hotel premises. Carry out special project and tasks such as shampooing of carpets and taking stock

- Perform all treatments at an exceptional standard, as per the protocols and standards taught in training, whilst tailoring to the guest's specific needs - Update own knowledge of products and treatment brand standards, outside of training - Carry out an in-dept consultation with each guest prior to treatment, ensuring medical history and concerns are identified - Maintain linen and product leves in the treatment roos, ensuring cabinets are stocked, clean and organised as per the spa standards - Ensure aftercare recommendations are made at the end of every treatment, linking with guest concerns and offering to prepare products at reception for purchase - Consistently record guest's preferences, accurately updating guest profiles and communication any relevant information to colleagues - Perform treatments in a professional, hygienic and safe manner for all guests, updating knowledge and training regularly - Responsible for the cleanliness, sterilisation and hygiene of all equipment, products and linens in the treatment and preparation areas, following the brand protocols - Required Spa Certification Training will be provided by the company.

Attend to guest and Housekeeping Room Attendants’ needs.  Clean and maintain pantries and front and back of the house hallways in good condition by the standards and procedures of the hotels. Report any damage of carpets and upholsteries. Ensure the daily work assignment and floors are received, correctly filled and returned. Maintain the cleanliness and tidiness of the back of the house areas Stock the floors with amenities Inform were hallway carpet needs cleaning or fixing. Collect the garbage from the pantries and bring it down to the main recycle area Report any unusual and suspicious behavior of guests or staff Ensure to comply with the grooming and uniform standards. Ensure compliance with the legislated health and safety requirements within the workplace Conduct duties in a courteous, safe and efficient manner in accordance with Hotel, Singapore policies and procedures, safe and efficient manner. Perform any other duties that may be assigned to him/her.

Clean and make up rooms and bathrooms according to Hotel’s standards and procedures. Render personal assistance to guests. (e.g. request for adaptors, hairdryers, extra amenities, etc. Tidy up guest items as directed by standards and procedures. Keep work environment clean, tidy, neat and maintains cleanliness at corridors, carpets, wall/wallpapers, furniture, guests lift landing areas, pantries and service lift landings all time. Clean and maintain guest room, carpet, flooring, wallpapers, furniture and bathrooms daily. Undertakes any other duties as may be assigned by his/her superior diligently and professionally.

Answer and log down all information from incoming calls, ensure the messages are passed through accordingly and requests are followed up. Update and maintain the daily attendance records. Handle all issues concerning Lost & Found; receiving, recording, storage, claiming and clearing. Update and maintain all Housekeeping files and records. Operate the Property Management System (PMS). Keep track of all VIP arrival and in-house rooms and communicate with Room Attendants, Housekeeping Supervisors and Assistant Housekeepers. Control and operate the Communication system for all Housekeeping staff. Keep track of all special requests for arriving guests and communicate with Housekeeping Supervisor and Assistant Housekeepers. Input and follow up on all work orders with the Engineering Department or Maintenance Supervisor. Print all necessary daily reports and file accordingly.  Keep and maintain cleanliness and tidiness of the Housekeeping Office. Raise purchase requests for Housekeeping operations. Clear all outdated reports in the office on a monthly basis based on the hotel standards for record-keeping. Ensure adequate stock of all used forms in housekeeping. Report any unusual and suspicious behaviour of guests or staff.

- Clean and maintain guest room, carpet, flooring, wallpapers, furniture and bathrooms daily. Clean and make up rooms and bathrooms according to Hotel's standards and procedures - Conduct duties in courteous, safe and efficient manner, in accordance with hotel and governement's policies and procedures, ensuring that the highest level of service and communication is maintained - Equip trolley with adequate supplies and keeps trolley/ pantry neat and tidy at all times - Cover laundry duty. Collect and deliver guest laundry, counting soil linen and distribute clean linen - Report suspicious persons or actions, DND rooms according to procedures. Report room discrepancy accurately and follow standard procedure - Cleaning of public areas within hotel premises. Carry out special project and tasks such as shampooing of carpets and taking stock

- Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings. - Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible. - Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary. - Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use. - Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Ensure guest rooms and public areas are maintained in accordance with policies, standards and guidelines Inspect assigned areas regularly to ensure furnishing, facilities and equipment are cleaned and maintained Take charge of assigned areas and ensure housekeeping services are in line with the established standards Conduct random checks on service areas Ensure trolleys are replenished and properly parked at designated areas Perform Room Attendant assignments (i.e.. completion of rooms cleaning and allocation of extra duties) Ensure work orders and requests are carried out promptly and efficiently Investigate and follow up on feedback regarding housekeeping services

- Clean and make up rooms and bathrooms according to Hotel’s standards and procedures. Clean and maintain guest room, carpet, flooring, wallpapers, furniture and bathrooms daily. - Keep work environment clean, tidy, neat and maintains cleanliness at corridors, carpets, wall/wallpapers, furniture, guests lift landing areas, pantries and service lift landings all time. - Cover laundry duty. Collect and delivery guest laundry, counting soil linen and distribute clean linen. - Cleaning of public areas within hotel premises; Carry out special project and task such as shampooing of carpets and taking stock - Report and hand over any Loss and Found items promptly to Housekeeping. Report suspicious persons or actions, DND rooms according to procedures. - Spring cleaning according to Hotels’ standards and procedures (e.g. take out and hang curtain, high dusting, stainless polish, etc.) - Equip trolley with adequate supplies and keeps trolley/pantry neat and tidy at all times. - Carry out special project and task such as shampooing of carpets and taking stock - Conduct duties in courteous, safe and efficient manner, in accordance with hotel and Singapore policies and procedure, ensuring that the highest level of service and communication in maintained. - Undertakes any other duties as may be assigned